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Eugene Airport car hire reviews and directory
Rated no. 1
Hertz
Best rated
10,0 Excellent (4 reviews)
1 location at Eugene Airport
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Hertz reviews
Car hire locations
Hertz
Locations at Eugene Airport
28801 Douglas Dr. Suite 8
+1 541 688 9333
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Hertz reviews at Eugene Airport
Rated no. 2
Alamo
9,2 Excellent (33 reviews)
1 location at Eugene Airport
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Alamo reviews
Car hire locations
Alamo
Locations at Eugene Airport
28801 Douglas Dr Ste 7
+1 833 827 6504
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Alamo reviews at Eugene Airport
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customer service
car was clean
great car
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car was great
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9,6
Pros: Friedly efficient staff . Quick check in . Did not have my Rav ,4 , but got an upgrade to an Infiniy for same price . Car was excellent,and I had a quick checkout .
Cons: Nothing ... except the weather
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6,0
Eugene office needs some customer service training
Pros: The car was fairly new, easy to access, the drop off facility at the Portland Airport was awesome
Cons: The counter rep at the Eugene office wa rude, incorrect on several issues and made hiring the car difficult. She seemed to not be able to stand up ever, but sat there ordering me around from the back of her computer screen. The car smelled of smoke and we are non-smokers
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8,4
Cons: Parfum
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10,0
Easy pickup at Eugene airport
Pros: Everyone was super friendly. The car was clean.
Cons: Nothing. Everything was perfect.
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8,0
Pros: Pick up & drop off right at airport
Cons: First time ever getting a Rent-A-Car just didn’t seem to get enough information for questions I asked but all in all it was OK
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10,0
Pros: Nice ride. Plenty of space. Good gas milage.
Cons: It's not a Ford!
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9,6
Pickup
Pros: Also rep was very friendly and quick to get me on my way. Very good customer service. Will use this location in future.
Cons: We found the lot easy to find but was unsure where to go from there.
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6,0
Very hard sell on unnecessary additions
Cons: Bad customer service. Very hard sell on unnecessary additions when I picked up the car. Verged on untruthfulness. I won't rent from Alamo again. Parking area unlit making finding the car very difficult on a rainy dark night. Incorrect color of car on paperwork making pickup unnecessarily confusing. I called to have it corrected but never received a callback.
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8,8
Pros: Great car, clean, easy pickup and return.
Cons: Price was steep as rates were jacked up even though it was after the eclipse.
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9,6
Pros: Well when I arrived my small car was not ready so they up graded me to a small SUV. Awesome!!
Cons: That I had to return it in 24 hours!!
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6,4
Pros: Nice little car, fairly reasonable price
Cons: The communication with the people who worked there was atrocious. They told me the wrong date and time to bring the car back (but listed the correct time on the contract), misquoted me the price for towing insurance, would not answer the phone when I called to make a change to my rental, did not record the change I had made by phone, and tried to charge me twice for everything. I don't usually write negative reviews but this service merits one.
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10,0
great trip
Pros: The car wasn't ready when I got there, but the customer service representative was excellent, and made it up to me. I am quite happy with how things worked out.
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9,6
Pros: Friedly efficient staff . Quick check in . Did not have my Rav ,4 , but got an upgrade to an Infiniy for same price . Car was excellent,and I had a quick checkout .
Cons: Nothing ... except the weather
review from
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10,0
Easy pickup at Eugene airport
Pros: Everyone was super friendly. The car was clean.
Cons: Nothing. Everything was perfect.
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10,0
Pros: Nice ride. Plenty of space. Good gas milage.
Cons: It's not a Ford!
review from
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9,6
Pickup
Pros: Also rep was very friendly and quick to get me on my way. Very good customer service. Will use this location in future.
Cons: We found the lot easy to find but was unsure where to go from there.
review from
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8,8
Pros: Great car, clean, easy pickup and return.
Cons: Price was steep as rates were jacked up even though it was after the eclipse.
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9,6
Pros: Well when I arrived my small car was not ready so they up graded me to a small SUV. Awesome!!
Cons: That I had to return it in 24 hours!!
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10,0
great trip
Pros: The car wasn't ready when I got there, but the customer service representative was excellent, and made it up to me. I am quite happy with how things worked out.
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6,0
Eugene office needs some customer service training
Pros: The car was fairly new, easy to access, the drop off facility at the Portland Airport was awesome
Cons: The counter rep at the Eugene office wa rude, incorrect on several issues and made hiring the car difficult. She seemed to not be able to stand up ever, but sat there ordering me around from the back of her computer screen. The car smelled of smoke and we are non-smokers
review from
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6,0
Very hard sell on unnecessary additions
Cons: Bad customer service. Very hard sell on unnecessary additions when I picked up the car. Verged on untruthfulness. I won't rent from Alamo again. Parking area unlit making finding the car very difficult on a rainy dark night. Incorrect color of car on paperwork making pickup unnecessarily confusing. I called to have it corrected but never received a callback.
review from
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6,4
Pros: Nice little car, fairly reasonable price
Cons: The communication with the people who worked there was atrocious. They told me the wrong date and time to bring the car back (but listed the correct time on the contract), misquoted me the price for towing insurance, would not answer the phone when I called to make a change to my rental, did not record the change I had made by phone, and tried to charge me twice for everything. I don't usually write negative reviews but this service merits one.
review from
Rated no. 3
Enterprise
9,1 Excellent (18 reviews)
1 location at Eugene Airport
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Enterprise reviews
Car hire locations
Enterprise
Locations at Eugene Airport
28801 Douglas Dr Ste 7
+1 833 827 6501
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Enterprise reviews at Eugene Airport
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10,0
Pros: Brand-new car - super clean, drove well, and sporty for a full-size car.
Cons: N/A
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2,0
Cons: I was charged for gas I was told I didn’t need.
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10,0
Smooth and good price
Pros: Smooth and very reasonable price
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9,2
Pros: The car was comfortable and easy to drive, even when the roads were icy. The driver's seat was easy to adjust.
Cons: I have some physical issues which make it difficult for me to tote luggage and walk long distances. It was kind of hard for me to get everything to the car and to get it loaded. I also wish I had rented a car with a navigation system or a compass at the very least.
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8,0
Ice, snow and no desk agent to be found
Pros: The 2016 Chevy Cruze, although compact, proved to be comfortable and very fuel efficient. Note: Although this car is advertised by Enterprise as an intermediate," or midsize, it's a compact. Think Civic.
Cons: Enterprise is a bit less than transparent as to Debit Card payment at airport locations. While Enterprise will accept a verified debit card for payment, please be aware that a "return flight booking," is required for debit card use at (certain) airport locations. * The manager made it work in the end. Thank you.
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10,0
Great deal great service
Pros: Everything
Cons: nothing
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10,0
Pros: Everyone was incredibly helpful and friendly.
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10,0
Price is right
Pros: Great costumer service, great car, great price.
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8,0
Pros: Everything but the long wait at the counter
Cons: Long wait at the counter
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9,2
Rented a car for 5 hours
Pros: The rep at the Enterprise counter suggested I go online to get the best deal. Kayak.com showed a bunch of options and made it easy.
Cons: I think it's ludicrous to pay $100 or more to rent a car for one day.
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10,0
Pros: The service was good.
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10,0
Pros: Brand-new car - super clean, drove well, and sporty for a full-size car.
Cons: N/A
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10,0
Smooth and good price
Pros: Smooth and very reasonable price
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9,2
Pros: The car was comfortable and easy to drive, even when the roads were icy. The driver's seat was easy to adjust.
Cons: I have some physical issues which make it difficult for me to tote luggage and walk long distances. It was kind of hard for me to get everything to the car and to get it loaded. I also wish I had rented a car with a navigation system or a compass at the very least.
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10,0
Great deal great service
Pros: Everything
Cons: nothing
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10,0
Pros: Everyone was incredibly helpful and friendly.
review from
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10,0
Price is right
Pros: Great costumer service, great car, great price.
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9,2
Rented a car for 5 hours
Pros: The rep at the Enterprise counter suggested I go online to get the best deal. Kayak.com showed a bunch of options and made it easy.
Cons: I think it's ludicrous to pay $100 or more to rent a car for one day.
review from
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10,0
Pros: The service was good.
review from
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8,0
Ice, snow and no desk agent to be found
Pros: The 2016 Chevy Cruze, although compact, proved to be comfortable and very fuel efficient. Note: Although this car is advertised by Enterprise as an intermediate," or midsize, it's a compact. Think Civic.
Cons: Enterprise is a bit less than transparent as to Debit Card payment at airport locations. While Enterprise will accept a verified debit card for payment, please be aware that a "return flight booking," is required for debit card use at (certain) airport locations. * The manager made it work in the end. Thank you.
review from
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8,0
Pros: Everything but the long wait at the counter
Cons: Long wait at the counter
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Rated no. 4
Avis
8,6 Excellent (4 reviews)
1 location at Eugene Airport
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Avis reviews
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Avis
Locations at Eugene Airport
28801 Douglas Drive, Suite 6
+1 541 688 9054
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Rated no. 5
Budget
7,9 Good (16 reviews)
1 location at Eugene Airport
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Budget reviews
Car hire locations
Budget
Locations at Eugene Airport
28801 Douglas Drive, Suite 6
+1 541 463 0422
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2,0
Pros: Horrible customer service. Nothing to like.
Cons: Reserved and received a confirmation number. Paid an uber to get us to the pickup location only to have a very rude young lady say they dont honor reservations made in the last 24 hours. Completely bad attitude, unapologetic for our wasted time and money and no real explanation given for any of it.
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9,2
Pros: The staff was really friendly and polite
Cons: I wish I had received a larger car, since I'm tall.
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2,0
Would not take credit card/debit card
Pros: Saved myself almost 300 dollars.
Cons: The fact wife did not have a car to use while on her visit.
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10,0
Easy and fast!
Pros: I walked right up, no line. They had all my paperwork. Car was waiting in good condition. I was off the plane and in my car driving away in less than 15 mins. It's a small airport but the service was cheerful and good.
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10,0
Ford
Pros: Clean, sporty. Could have used someone telling me how to open the trunk, turn on lights.
review from
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10,0
Great Car, Great service!
Pros: Great Car...fast pickup. I was out the door within 5 minutes. The weather was horrible (sleet/ice) so getting in the car and out of town to head south was really important to me. The car (a Tahoe) was brand new and a great choice for this type of weather. I really loved that there was no drop fee on my one way trip to Medford. Staff at both locations were great and efficient. Highly recommend.
review from
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6,0
Nice folks - car stank
Pros: friendly people helped us check in/out
Cons: The car smelled like a urinal cake - some sort of artificial fruity stuff. IT was POTENT. My clothes smelled like it! We left the windows down whenever possible.
review from
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9,2
Pros: The staff was really friendly and polite
Cons: I wish I had received a larger car, since I'm tall.
review from
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10,0
Easy and fast!
Pros: I walked right up, no line. They had all my paperwork. Car was waiting in good condition. I was off the plane and in my car driving away in less than 15 mins. It's a small airport but the service was cheerful and good.
review from
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10,0
Ford
Pros: Clean, sporty. Could have used someone telling me how to open the trunk, turn on lights.
review from
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10,0
Great Car, Great service!
Pros: Great Car...fast pickup. I was out the door within 5 minutes. The weather was horrible (sleet/ice) so getting in the car and out of town to head south was really important to me. The car (a Tahoe) was brand new and a great choice for this type of weather. I really loved that there was no drop fee on my one way trip to Medford. Staff at both locations were great and efficient. Highly recommend.
review from
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2,0
Pros: Horrible customer service. Nothing to like.
Cons: Reserved and received a confirmation number. Paid an uber to get us to the pickup location only to have a very rude young lady say they dont honor reservations made in the last 24 hours. Completely bad attitude, unapologetic for our wasted time and money and no real explanation given for any of it.
review from
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2,0
Would not take credit card/debit card
Pros: Saved myself almost 300 dollars.
Cons: The fact wife did not have a car to use while on her visit.
review from
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6,0
Nice folks - car stank
Pros: friendly people helped us check in/out
Cons: The car smelled like a urinal cake - some sort of artificial fruity stuff. IT was POTENT. My clothes smelled like it! We left the windows down whenever possible.
review from
Rated no. 6
Dollar
6,6 Good (5 reviews)
1 location at Eugene Airport
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Dollar reviews
Car hire locations
Dollar
Locations at Eugene Airport
28801 Douglas Drive Ste 8
+1 866 434 2226
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Dollar reviews at Eugene Airport
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Car hire locations
National
Locations at Eugene Airport
28801 Douglas Dr Ste 7
+1 833 827 6506
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Car hire locations
Sunnycars
Locations at Eugene Airport
Mahlon Sweet Field, 28801 Douglas Drive