Guest reviews
Overall rating
8,5
Excellent
Based on 12 831 reviews
Cleanliness
7,5
Comfort
7,8
Pickup/dropoff
7,6
Value for money
7,7
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Pros
"Very friendly and helpful staff."
(in 466 reviews)
"This was a great experience."
(in 309 reviews)
"His customer service was excellent!."
(in 1169 reviews)
Cons
"No cars available upon arrival."
(in 229 reviews)
"Return car process was too slow."
(in 56 reviews)
"Long line to pick up car."
(in 70 reviews)
Recent reviews
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Find reviews that mention:
customer service
car was clean
pick up and drop
pick up the car
great customer
great service
friendly staff
car available
car was great
great car
great experience
airport location
great price
picked up the car
drop the car
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4,0
Bad Experience
Pros: My small economy carnot available They gave me a 8 cylinder truck!!! Instead of using 40 dolllars in gas I used 80
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10,0
Pros: Helpful friendly staff, and clean, well maintained car
review from
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2,0
Worst experience with car drop off and phone support
Cons: The location has odd operational hours on weekends. I due to the sheer misfortune missed the closing hours on Saturday which is 2pm In the panic I have called Enterprise phone support. On the phone I was told that it's okay to drop off the car at the Enterprise Exotics car lot which was open after hours. Bad idea: on Sunday morning the lot was closed and Enterprise office have refused to accept the car, which resulted in the charges without access to car. Enterprise phone support people won't share any responsibilities for incorrect advices, all responsibility lies solely on you unfortunately.
review from
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8,4
Quick and smooth pick up and return
Pros: Two staff were very quick and efficient to process our pick up and return.
Cons: A nice lady let us choose a car. Since the car we chose was freshly returned, she had it cleaned. But the car still had bird dropping on a door and it never looked washed outside. Maybe, it was vacuum cleaned only inside.
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10,0
Pros: quick easy transition had a problem with seat belts after picking up friends from the airport.drove to the nearest enterprise and they fixed it in minutes
Cons: nothing
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2,0
rude attendant and inadequate explanation
Pros: nothing
Cons: i had to wait an absurd amount only to find out that I was misinformed on the website with what i needed to rent a car. walked out without a car. ashamed to even have considered this service.
review from
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10,0
Very pleased
Pros: Fast pick up and drop off. My car wasnt available so they gave me an upgrade. Great explanation about damages. Excellent rate for a week
review from
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5,2
Pros: The vehicle was good and no problems during the two weeks.
Cons: The attitude of the person "Scott" in hand over.
review from
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10,0
Great car rental
Pros: We were upgraded from a compact to a Ford Escape and it was very nice. We rented it for a trip to Tucson and enjoyed all of its features. They were very nice at the desk and we were in and out quickly.
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10,0
Pros: Good service nice people helpful
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10,0
Pros: Very good customer service and an excellent car. I will return when I need to.
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10,0
Excellent rental at Enterprise
Pros: Great staff, free upgrade and very friendly service.
review from
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10,0
Pros: Helpful friendly staff, and clean, well maintained car
review from
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10,0
Pros: quick easy transition had a problem with seat belts after picking up friends from the airport.drove to the nearest enterprise and they fixed it in minutes
Cons: nothing
review from
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10,0
Very pleased
Pros: Fast pick up and drop off. My car wasnt available so they gave me an upgrade. Great explanation about damages. Excellent rate for a week
review from
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10,0
Great car rental
Pros: We were upgraded from a compact to a Ford Escape and it was very nice. We rented it for a trip to Tucson and enjoyed all of its features. They were very nice at the desk and we were in and out quickly.
review from
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10,0
Pros: Good service nice people helpful
review from
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10,0
Pros: Very good customer service and an excellent car. I will return when I need to.
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10,0
Excellent rental at Enterprise
Pros: Great staff, free upgrade and very friendly service.
review from
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4,0
Bad Experience
Pros: My small economy carnot available They gave me a 8 cylinder truck!!! Instead of using 40 dolllars in gas I used 80
review from
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2,0
Worst experience with car drop off and phone support
Cons: The location has odd operational hours on weekends. I due to the sheer misfortune missed the closing hours on Saturday which is 2pm In the panic I have called Enterprise phone support. On the phone I was told that it's okay to drop off the car at the Enterprise Exotics car lot which was open after hours. Bad idea: on Sunday morning the lot was closed and Enterprise office have refused to accept the car, which resulted in the charges without access to car. Enterprise phone support people won't share any responsibilities for incorrect advices, all responsibility lies solely on you unfortunately.
review from
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2,0
rude attendant and inadequate explanation
Pros: nothing
Cons: i had to wait an absurd amount only to find out that I was misinformed on the website with what i needed to rent a car. walked out without a car. ashamed to even have considered this service.
review from
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5,2
Pros: The vehicle was good and no problems during the two weeks.
Cons: The attitude of the person "Scott" in hand over.
review from
Other suppliers in Santa Monica scored
Where can I find Enterprise hire cars in Santa Monica?
1719 Wilshire Blvd, Enterprise car hire
Address
1719 Wilshire BlvdPhone
+1 310 395 4941FAQs about hiring a car from Enterprise in Santa Monica
How many car hire locations does Enterprise have in Santa Monica?
Enterprise has 4 car hire locations in Santa Monica. Take a look at our Enterprise hire location map to find the best car hires near you.
Does Enterprise have a car hire location at the airport: Los Angeles Airport (LAX)?
Yes
Does Enterprise offer shuttle or airport pick-up services from Los Angeles Airport (LAX)?
Yes