Pros: Kevin was very accommodating and pleasant. He gave me the upgrade even though I had mistakenly left the BJ's coupon at home. He even came out to the car and went over the general basic operation of the vehicle. The service was very personal and attentive. The car was new and very clean and in excellent condition. I have never had an agent do anything like that before. He made up for the horrible experience I had at DAB two days before, when I had to wait for over an hour to get a smaller car in poor condition.
Cons: All was perfect.