Book Enterprise car hires in Fishers

Pros: Dropoff staff was helpful, once I found a place that was open.

Cons: Vehicle was not ready at pick up time. I left to eat and came back and they said it would be an hour or more longer wait for the type of vehicle I wanted (something fuel efficient) . They offered me a larger vehicle that I could take then, which accepted assuming it would be for the price I expected of ~$115 including fees&taxes. The employee did not mention an increased fee for the available vehical. I was badgered into paying an additional ~$23 for scratch protection. I did not look closely at the paperwork because I was in a rush by that point, so was upset to find when I stopped for fuel and checked the paperwork in my email and saw that I was charged $167, in addition to having a fuel cost higher than I had planned for. I except that I did agree to the scratch protection racket, though I was badgered into it, but I am angry about the additional ~$25 that I do not know the origin of. It is not worth my time to figure it out, since I am back home and back to work. It isn't even worth my time to go check the exact values for this rant rather than include approximate costs from memory. But I will avoid Enterprise and probably Kayak in the future. Unless you have an easy way of refunding the excessive costs without

Cars come without cruise control these days?

Cons: I rent cars fairly frequently for work and enterprise seems to be the only company that I have any problems with. Sadly the problems aren't regarding anything that has gone wrong but more so they are trying too hard. Their customer service model is overbearing and completely over the top. Most people would like to get in, sign their contract, be smiled at and then be on their way. Practically 45 minutes later I was able to run away only to realize after all the over indulgent "how can we help" "anything else to make your car renting experience any better?" I found out the car had no cruise control for the interstate driving I had just rented it for.