Guest reviews
Overall rating
8,0
Excellent
Based on 37 reviews
Cleanliness
8,0
Comfort
8,1
Pick-up/Drop-off
8,1
Value for money
7,8
Pros
"car was clean and nice."
(in 543 reviews)
"Dropoff was quick and easy"
(in 436 reviews)
"Staff is friendly and helpful"
(in 5532 reviews)
Cons
"There was no car available"
(in 368 reviews)
"Worst rental car experience ever"
(in 3805 reviews)
"Worst rental car experience ever"
(in 3860 reviews)
Recent reviews
Traveller rating
14
3
1
1
3
Find reviews that mention:
customer service
car was clean
staff was friendly
great service
great customer
friendly and helpful
pick up and drop
car available
great car
great experience
airport location
quick and easy
picked up the car
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2,0
Cons: They were closed when I arrived, which cost $40 for the uber
review from
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2,0
Pros: Enterprise had great customer service
Cons: The Nissan versa was a horrible car for a long roadtrip and not what I wanted. Handling was very poor on the highway as the whole car shakes. The cruise control did not work and there was greasy fingerprints on the inside of windshield. Very disappointed with the car and I reserved a midrange Mitsubishi and all they had was Nissan versas. I plan on upgrading to a better vehicle for the trip back
review from
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9,6
Pros: Nice car. Accommodating professional staff. Easy drop off and oick up
review from
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10,0
Pros: Good staff, great fee upgrade.
review from
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7,2
Pros: Staff was Great
Cons: The cleanliness of vehicle could of been alot better
review from
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10,0
Excellent experience
Pros: Excellent customer service on both pickup and drop off. I will definitely return to rent from this location.
review from
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10,0
Pros: Great customer service!
review from
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9,2
Red rental
Pros: Comfortable, ran well
Cons: Smelled like a smoker had rented the car
review from
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10,0
Pros: Polite and helpful personnel and the added convenience of returning the car to a nearby location from the original pickup site. They waived the fee for that service. Very nice. The manager at the Huntington site in Alexandria bent over backwards to assist us. Definitely will use Enterprise again.
review from
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5,6
Pros: car had a CD player
Cons: expensive, Enterprise office in Alexandria had dead bugs on floor
review from
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2,0
Complete failure
Pros: Nothing
Cons: I showed up for my reservation - after paying for an iber tk get there - and was told they had no vehicles for me and I could sit around and wait for four hours to see if something comes in or go elsewhere. They did not offer me a ride. They did not call me before I spent money to get there. Their customer service was poor and I left without a car.
review from
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8,4
Pros: It was excellent but I couldn’t get the 5 stars to come up on surveys
review from