Guest reviews
Overall rating
8,5
Excellent
Based on 12 829 reviews
Cleanliness
8,5
Comfort
8,7
Pick-up/Drop-off
8,7
Value for money
8,4
Pros
"Car was great, prices good"
(in 5781 reviews)
"Great Customer service, great price."
(in 1469 reviews)
"Very helpful and friendly staff!"
(in 3634 reviews)
Cons
"Never picked up the car."
(in 2948 reviews)
"No rental car was not available."
(in 298 reviews)
"told cannot drop at different location."
(in 787 reviews)
Recent reviews
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Find reviews that mention:
customer service
car was clean
pick up and drop
pick up the car
great customer
great service
friendly staff
car available
car was great
great car
great experience
airport location
great price
picked up the car
drop the car
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10,0
Pros: Good staff, great fee upgrade.
review from
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7,2
Pros: Staff was Great
Cons: The cleanliness of vehicle could of been alot better
review from
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10,0
Excellent experience
Pros: Excellent customer service on both pickup and drop off. I will definitely return to rent from this location.
review from
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10,0
Pros: Great customer service!
review from
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9,2
Red rental
Pros: Comfortable, ran well
Cons: Smelled like a smoker had rented the car
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10,0
Pros: Polite and helpful personnel and the added convenience of returning the car to a nearby location from the original pickup site. They waived the fee for that service. Very nice. The manager at the Huntington site in Alexandria bent over backwards to assist us. Definitely will use Enterprise again.
review from
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5,6
Pros: car had a CD player
Cons: expensive, Enterprise office in Alexandria had dead bugs on floor
review from
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2,0
Complete failure
Pros: Nothing
Cons: I showed up for my reservation - after paying for an iber tk get there - and was told they had no vehicles for me and I could sit around and wait for four hours to see if something comes in or go elsewhere. They did not offer me a ride. They did not call me before I spent money to get there. Their customer service was poor and I left without a car.
review from
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8,4
Pros: It was excellent but I couldn’t get the 5 stars to come up on surveys
review from
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10,0
Great value
Pros: Rented a cargo van for two days to go between primary residence in VA and vacation property in NJ. Just what the doctor ordered! Comfortable to drive, easy to move stuff in and out, Enterprise folks at this store were spot on with pick up and drop off at the house. Overall great experience!
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8,0
Pros: Quick service
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10,0
Great Service
Pros: The Guys were great, courteous and fast.
review from
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10,0
Pros: Good staff, great fee upgrade.
review from
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10,0
Excellent experience
Pros: Excellent customer service on both pickup and drop off. I will definitely return to rent from this location.
review from
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10,0
Pros: Great customer service!
review from
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9,2
Red rental
Pros: Comfortable, ran well
Cons: Smelled like a smoker had rented the car
review from
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10,0
Pros: Polite and helpful personnel and the added convenience of returning the car to a nearby location from the original pickup site. They waived the fee for that service. Very nice. The manager at the Huntington site in Alexandria bent over backwards to assist us. Definitely will use Enterprise again.
review from
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10,0
Great value
Pros: Rented a cargo van for two days to go between primary residence in VA and vacation property in NJ. Just what the doctor ordered! Comfortable to drive, easy to move stuff in and out, Enterprise folks at this store were spot on with pick up and drop off at the house. Overall great experience!
review from
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10,0
Great Service
Pros: The Guys were great, courteous and fast.
review from
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5,6
Pros: car had a CD player
Cons: expensive, Enterprise office in Alexandria had dead bugs on floor
review from
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2,0
Complete failure
Pros: Nothing
Cons: I showed up for my reservation - after paying for an iber tk get there - and was told they had no vehicles for me and I could sit around and wait for four hours to see if something comes in or go elsewhere. They did not offer me a ride. They did not call me before I spent money to get there. Their customer service was poor and I left without a car.
review from
Other suppliers in Alexandria scored
Where can I find Enterprise hire cars in Alexandria?
4213 Duke St, Enterprise car hire
Address
4213 Duke StPhone
+1 703 212 4700FAQs about hiring a car from Enterprise in Alexandria
How many car hire locations does Enterprise have in Alexandria?
Enterprise has 6 car hire locations in Alexandria. Take a look at our Enterprise hire location map to find the best car hires near you.
Does Enterprise have a car hire location at the airport: Dulles Intl Airport (IAD)?
No (according to our data)
Does Enterprise offer shuttle or airport pick-up services from Dulles Intl Airport (IAD)?
Yes
Does Enterprise have a car hire location at the airport: Reagan-National Airport (DCA)?
No (according to our data)
Does Enterprise offer shuttle or airport pick-up services from Reagan-National Airport (DCA)?
Yes