Americana Hotel

Rien

Dear future guests BE WARE !! We would like to point out our unsatisfaction following our stay at the Americana Hotel Eilat. Several aspects did not meet the minimum standards. 1) room: we were in room 304. It was noisy during the whole night due to some constant background noise of water pipes. The sound isolation of the room is very poor. We could hear everything that was happening in the next rooms and outside. In addition, the mattress was very uncorfortable, resulting in multiple back pains the morning after. Also, forget about internet, it only works in the lobby area... 2) reception: during our stay, we noticed several times that there were constant tensions and yelling at the reception between hotel staff and a group of people. In that context, the reception staff were not available to address our questions, and the overall environment at the lobby was tense. This gave a very bad image and feeling of unsecurity in the lobby. 3) unflexibility of staff: we arranged a pick up from the hotel americana, and we kindly asked if we could store our luggage in the luggage room while we wait for our transportation. The staff at the reception refused, and were rude at us saying that since we are not staying in the hotel we cannot access this service. This is not nice and unflexible, especially since we were staying at the hotel the day before !!!