Pros (+) The hotel was nice visually .
Cons (-) No air conditioning in April. It was so hot we had to leave early for another hotel.
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Amenities at Embassy Suites by Hilton Syracuse
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Free parking
- Business centre
- Wi-Fi available in all areas
- Flat-screen TV
Reviews of Embassy Suites by Hilton Syracuse
7,8
Good
682 verified ratings
Wonderful
314
Very good
97
Good
87
Okay
48
Fair
57
Mediocre
33
Poor
46
Summary of reviews
Guests say
Guests consistently praised the hotel's convenient location and the quality of the breakfast, especially the omelette chef and food director. Many appreciated the spacious rooms and friendly staff, though experiences with service and cleanliness varied, with some reporting issues such as unclean bathrooms, leftover items, and inconsistent housekeeping. The closure of the pool was a major disappointment for several guests who had chosen the hotel for this amenity. Overall, while the hotel offered comfort and good amenities, communication about facilities and attention to cleanliness could be improved.AI-generated from customer reviews
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Score by provider
7.8 out of 10
549 reviews
7.6 out of 10
76 reviews
8.7 out of 10
5 reviews
8.1 out of 10
6 reviews
All reviews
Pros (+) Nice hotel, a bit dated but totally acceptable. Open bar, amazing breakfast, fast internet, staff was good, housekeeping good, restaurant on site was good.
Cons (-) Air in the hotel was very very dry.
Pros (+) Free breakfast was outstanding. Free cocktail happy hour was nice. Staff was exceedingly kind (except for a manager who was blatantly harassing the excellent bartender).
Cons (-) Outdated room. Felt like a sparsely remodeled basement. Toilet was awful. Pillows so soft you may as well sleep without them. Air conditioning barely functions--it was hot in the room all night. Pool is so small and only 4ft deep. Hot tub's water level was not full and so the jets sprayed water in our faces.
Pros (+) The breakfast was great. Staff at egg station is very friendly and happy.
Cons (-) The hotel is dark inside, needs more lights to make it feel alive and not so dull.
Pros (+) Nice, spacious with a great breakfast!!
Cons (-) Didn't care much for the front desk staff. They were never available everytime we tried reaching them by phone.
Pros (+) Reception and breakfast were actually decent
Cons (-) Plumbing backup flooded our bathroom. We had flies and fruit flies in our room. We booked this hotel because it had a hot tub, but that wasn't working. They didn't put up an out of order sign even though they knew it was broken. No towels in pool area. They didn't uphold no-children in pool area after 10Pm. Just a lot of disappointments.
Location
6646 Old Collamer Road South, East Syracuse, NY 13057
What's nearby
- Embassy Suites by Hilton Syracuse109 m
- Brooklawn Golf Course1 km
- Syracuse Amtrak Station3.5 km
Policies
Check-in/Check-out | Check in anytime after 15:00, check out anytime before 11:00 |
|---|---|
Cancellation/pre-payment | Cancellation/pre-payment policies vary by room type and provider. |
Embassy Suites by Hilton Syracuse
Which month has the cheapest rates at Embassy Suites by Hilton Syracuse?
Based on hotel prices found by KAYAK users over the last 12 months.
The cheapest month to stay at Embassy Suites by Hilton Syracuse is January, with an average nightly rate of R2 672. The most expensive month is August at R4 770 per night.
What is the cheapest day to book Embassy Suites by Hilton Syracuse?
Based on hotel prices found by KAYAK users over the last 12 months.
The cheapest day to book Embassy Suites by Hilton Syracuse is Monday, with an average nightly rate of R3 158. The most expensive day is Tuesday at R4 392 per night.
How far in advance should you book Embassy Suites by Hilton Syracuse?
Based on hotel prices found by KAYAK users over the last 12 months.
To get the best price at Embassy Suites by Hilton Syracuse, book around 3 weeks in advance. This could save you approximately 29% compared to booking last minute.
FAQs when booking at Embassy Suites by Hilton Syracuse
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See most recommended stays in East SyracuseGood to know
Distance to city centre | Nearest airport | Distance to airport |
|---|---|---|
3,1 km | Syracuse Hancock Intl | 2,7 km |