Guest reviews
Overall rating
7,3
Good
Based on 6 468 reviews
Cleanliness
8,0
Comfort
7,9
Pickup/dropoff
8,1
Value for money
8,0
Pros
"Car was nice and clean."
(in 739 reviews)
"But overall a good experience"
(in 87 reviews)
"nice clean car, helpful personel."
(in 331 reviews)
Cons
"Worst customer service experience EVER."
(in 257 reviews)
"Could not pick the car."
(in 102 reviews)
"Didn't have a credit card."
(in 100 reviews)
Recent reviews
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Find reviews that mention:
customer service
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car was clean
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pick up and drop
great car
car i reserved
car was great
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2,0
Cons: I was not informed at the time of reservation that the company requires a credit card, which I do not have. I paid $35 at the time of booking and was no able to recoup that money, could t rent the car and was stranded at the airport!
review from
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6,8
Never got my receipt at pick-up
Pros: Easy pick-up, nice staff
Cons: I was offered a printed receipt or an emailed one and chose the emailed version. But I never got it. They do have my email though because that's how I got a link to this survey. So... you tell me?
review from
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2,8
Bad deal
Pros: Picked up car and representative did not offer EZPass option. I drove through a toll and the EZPass did not register. I called Dollar and the representative suggested I take unlimited tolls when I returned the car. I continued to use the EZPass. When I returned the car Dollar charged me $12.00 per day for four days. I wound up paying $48.00 for about $15.00 in tolls. To add insult to injury the car was pretty dirty and smelled like an ashtray. Bad service, bad advice - terrible deal. Avoid them!!
review from
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8,0
Pros: Drop off in Portland very fast
Cons: Car had to be switched due to wet passenger seat
review from
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10,0
All good
Pros: Good car. Fair price. Good counter people. No complaints.
review from
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10,0
Terrific
Pros: Wonderful!
review from
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8,4
Pros: Entertainment system
Cons: Car was very uncomfortable to drive.
review from
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8,8
Great service
Pros: Very fast and easy check in/out
review from
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10,0
Not a hassel
Pros: It was easy to pick up. It was easy to drop off. It was affordable.
Cons: No major problems this time.
review from
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10,0
Pros: Everything was great except for return of the car.
Cons: It was difficult to return the car in Boston as there are no clear signs or person who would assist you with a return process. I was returning a car at 9 pm on Sat evening and indicated that in my rental agreement, but had no clear instruction for the return. Thanks.
review from
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10,0
Pros: Easy access by just walking across the street and down a ramp from the baggage claim. Good car at a reasonable price.
Cons: The return seemed a bit less organized than other airports in that you have to drive through regular airport parkers.
review from
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7,6
Pros: I liked the choice of cars. I picked a Toyota Corolla. The price was great.
Cons: The car wasn't that clean on the inside. There were stains on the front and back seats. There were also a lot of nicks, scratches and small dents around the car. I spoke to the representative about the damage and he simply told me not to worry about it. That it was already noted. I was concerned they hadn't noted everything. Dropping off the car was a bit confusing. There was no one in the drop off area. You had to go inside and wait in line to speak to an agent.
review from
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10,0
All good
Pros: Good car. Fair price. Good counter people. No complaints.
review from
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10,0
Terrific
Pros: Wonderful!
review from
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8,8
Great service
Pros: Very fast and easy check in/out
review from
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10,0
Not a hassel
Pros: It was easy to pick up. It was easy to drop off. It was affordable.
Cons: No major problems this time.
review from
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10,0
Pros: Everything was great except for return of the car.
Cons: It was difficult to return the car in Boston as there are no clear signs or person who would assist you with a return process. I was returning a car at 9 pm on Sat evening and indicated that in my rental agreement, but had no clear instruction for the return. Thanks.
review from
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10,0
Pros: Easy access by just walking across the street and down a ramp from the baggage claim. Good car at a reasonable price.
Cons: The return seemed a bit less organized than other airports in that you have to drive through regular airport parkers.
review from
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6,8
Never got my receipt at pick-up
Pros: Easy pick-up, nice staff
Cons: I was offered a printed receipt or an emailed one and chose the emailed version. But I never got it. They do have my email though because that's how I got a link to this survey. So... you tell me?
review from
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8,0
Pros: Drop off in Portland very fast
Cons: Car had to be switched due to wet passenger seat
review from
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8,4
Pros: Entertainment system
Cons: Car was very uncomfortable to drive.
review from
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7,6
Pros: I liked the choice of cars. I picked a Toyota Corolla. The price was great.
Cons: The car wasn't that clean on the inside. There were stains on the front and back seats. There were also a lot of nicks, scratches and small dents around the car. I spoke to the representative about the damage and he simply told me not to worry about it. That it was already noted. I was concerned they hadn't noted everything. Dropping off the car was a bit confusing. There was no one in the drop off area. You had to go inside and wait in line to speak to an agent.
review from
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2,0
Cons: I was not informed at the time of reservation that the company requires a credit card, which I do not have. I paid $35 at the time of booking and was no able to recoup that money, could t rent the car and was stranded at the airport!
review from
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2,8
Bad deal
Pros: Picked up car and representative did not offer EZPass option. I drove through a toll and the EZPass did not register. I called Dollar and the representative suggested I take unlimited tolls when I returned the car. I continued to use the EZPass. When I returned the car Dollar charged me $12.00 per day for four days. I wound up paying $48.00 for about $15.00 in tolls. To add insult to injury the car was pretty dirty and smelled like an ashtray. Bad service, bad advice - terrible deal. Avoid them!!
review from
Where can I find Dollar hire cars in Portland?
1001 Westbrook Street, Dollar car hire
Address
1001 Westbrook StreetPhone
+1 866 434 2226FAQs about hiring a car from Dollar in Portland
How many car hire locations does Dollar have in Portland?
Dollar has 1 car hire location in Portland. Take a look at our Dollar hire location map to find the best car hires near you.
Does Dollar have a car hire location at the airport: Logan Intl Airport (BOS)?
Yes
Does Dollar offer shuttle or airport pick-up services from Logan Intl Airport (BOS)?
Yes