Pros: The agent accommodated our change request at the desk efficiently and the upgrade was more than satisfactory.
Cons: Off hours drop off needs some work. There were no clear instructions or directions as to where to deposit the keys. I dropped them off at the unmanned desk. I never received a notice that the keys were accounted for.
Pros: The staff was very helpful and attentive.
Pros: I rented the car on Kayak for $135. When it was all said and done, it was $298. Nickel and diming you is not ok.
Cons: Charge what we originally ordered!
Pros: the computer automatically includes a partial fuel charge and the gentleman that checked in the vehicle had me go inside ant the customer relations person promptly removed that charge.. To me the tis caring about your customers.
Pros: Great value and car. Very convinent location at the airport
Pros: The gentlemen that checked us in at Cambridge was great. Thanks
Pros: Loved the Ford fusion
Pros: Awesome customer service
Pros: easy drop off
Cons: They did not verbally disclose a hidden fuel fee if you drive less than a pre-specified number of miles.
Pros: As it was a drop off, comfort, cleanliness, and value do not apply.
Cons: Never arrived
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