Book Dollar hire cars in Albany

Albany, NY, United States
Sep 23 — Sep 30
Albany, NY, United States
Thu 23/9
Noon
Thu 30/9
Noon
Driver's age:

Pros

" and accommodating."(in 1049 reviews)
"We had a ."(in 361 reviews)
" was friendly and helpful"(in 389 reviews)

Cons

"I will dollar again."(in 256 reviews)
"The was bad."(in 326 reviews)
"The conditions were terrible."(in 2963 reviews)

Reviews for Dollar in Albany

Overall rating6.6 GoodBased on 37 reviews
Cleanliness
7.2
Comfort
7.3
Overall
6.3
Pick-up/Drop-off
5.8
Value for money
6.4

Recent reviews

Traveller rating
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Find reviews that mention:
5.6
Pros:Staff remained professional and friendly in poor working conditionsCons:Leave the pick up inside the airport and have someone deliver the cars to the door or have a golf cart to take the customer out to the car, it is very difficult dragging all your luggage out to a garage not knowing where your going. A handicapped person (me) will not do it again because I have bad legs and was so sore and tired when I finally got in the car I should not have been driving especially a car I’m not used to. And no there was nobody around to offer help just a sign saying go outside where our staff is working in a dark dingy shack !Reviewed Nov 19 2020
review fromkayak
5.6
Pros:The staff was unhelpful. I was held hostage for nearly an hour while the employees were trying to find a car in thr category I reserved one for. Apparently they were out of 7 passenger cars and then when finding one 30 minutes later that one needed an oil change. Instead of just upgrading me and sending me on my way, my time was instead wasted standing around. There was no line and I had a reservation so it should have been no surprise I was coming. Why reserve something if it’s not gunna be available or ready? Instead of upgrading or at least giving some type of discount to compensate for my time wasted I was made to stand around for a hour and watch the clerk play games and watch Netflix for the time I was there. Had I not approached the counter I’d still be standing there waiting for him to look up from his phones. Upon returning the car to LaGuardia Airport this was again another hassle as this Airport has 0 signs for Dollar Rental. After driving around for 45 minutes and causing us to nearly miss our flight we finally found the return spot. When mentioning about the no signs I got the response of everyone gets lost and they’ve asked for signs to be put up. Maybe a heads up would be nice on how to locate them when returning the car to avoid wasting everyones time. When walking into the return office one employee was in the middle of a conversation and told me someone would be outside to get my keys and do the return process. It’s unclear why she couldn’t do it other than she was in the middle of a conversation. Furthermore I’m not sure if she’s aware, but I’m at the airport trying to catch a flight especially after driving around for 45 minutes and don’t have time for someone to meet me outside and hang out there. Luckily the employee next to this one had some common decency and said she would help me. I picked up from Albany and dropped off at Laguardia Airports and both places have poor customer service and both places go out of their way to waste your time without trying to make up for it.Cons:The staff was unhelpful. I was held hostage for nearly an hour while the employees were trying to find a car in thr category I reserved one for. Apparently they were out of 7 passenger cars and then when finding one 30 minutes later that one needed an oil change. Instead of just upgrading me and sending me on my way, my time was instead wasted standing around. There was no line and I had a reservation so it should have been no surprise I was coming. Why reserve something if it’s not gunna be available or ready? Instead of upgrading or at least giving some type of discount to compensate for my time wasted I was made to stand around for a hour and watch the clerk play games and watch Netflix for the time I was there. Had I not approached the counter I’d still be standing there waiting for him to look up from his phones. Upon returning the car to LaGuardia Airport this was again another hassle as this Airport has 0 signs for Dollar Rental. After driving around for 45 minutes and causing us to nearly miss our flight we finally found the return spot. When mentioning about the no signs I got the response of everyone gets lost and they’ve asked for signs to be put up. Maybe a heads up would be nice on how to locate them when returning the car to avoid wasting everyones time. When walking into the return office one employee was in the middle of a conversation and told me someone would be outside to get my keys and do the return process. It’s unclear why she couldn’t do it other than she was in the middle of a conversation. Furthermore I’m not sure if she’s aware, but I’m at the airport trying to catch a flight especially after driving around for 45 minutes and don’t have time for someone to meet me outside and hang out there. Luckily the employee next to this one had some common decency and said she would help me. I picked up from Albany and dropped off at Laguardia Airports and both places have poor customer service and both places go out of their way to waste your time without trying to make up for it.Reviewed Oct 7 2019
review fromkayak
10.0
Pros:YesReviewed Oct 1 2020
review fromkayak
3.6
Cons:The charge ended up being much higher than what we were told. Upfront pricing was what we had expected but we had to pay double what we saw. There were issues with drop off where they claimed we were given the wrong car and our account had been closed prematurely so we had to go to the main office for them to review and then they didn't clear anything up. They just made us stick around for 20 minutes while not keeping us in the loop and we never received a final receipt so it felt pretty obvious that there were overcharges being covered up. Will not be renting again.Reviewed Dec 30 2019
review fromkayak
8.4
Pros:Dropoff went smoothlyCons:Pickup could have been better but was crowdedReviewed May 28 2020
review fromkayak
8.0
Pros:Yes to both the questions. Staff was freindly.Cons:Car check over could have been done better. The driver's side mirror would not stay in place and I had to rely on the yellow warning lights on the mirror that a vehicle was near me at times.Reviewed Sep 29 2020
review fromkayak
6.0
Pros:Everything with the car was fine.Cons:Booked a "mystery" car because the price was in between a compact and mid-sized car. Got to counter only to find out that I was getting a compact car of my choice. If I wanted a compact car, I would have selected a compact car at the lower price level, right? Who would pay more for less car? So I had to pay an extra $60 for a mid-sized car. I thought the whole thing was kind of shady and did not appreciate it. Additinally, was never told that there was no return @ airport and nearly missed my flight because I had to return offsite. Luckily they had a shuttle and the driver did not mess around.Reviewed Sep 26 2016
review fromkayak
2.0
Pros:dropoff esyCons:provide me with the car i asked forReviewed Mar 28 2021
review fromkayak
10.0
Pros:Yes!Cons:Not much!Reviewed May 18 2021
review fromkayak
4.0
Pros:What staff was there were helpful. NOBODY was on the line at drop off. 4 other renters waiting for someone to help them. Had to go to the pick up both for service.Cons:More staff.Reviewed Jun 2 2021
review fromkayak
2.4
Pros:Staff was horrible and insulting. Have me the wrong car and also over charged me. The drop off point wash horrible with no overhang and so I got soaked in the rain.Reviewed Oct 31 2019
review fromkayak
6.0
Pros:Car availabilityCons:Car was dirty Inside and out. No representative at the post when returning the vehicle in the morning.Reviewed Jun 8 2021
review fromkayak

Where can I find Dollar hire cars in Albany?

737 Albany Shaker Road, Dollar car hires

Address

737 Albany Shaker Road

Hours

Monday06:00 - 23:00
Tuesday06:00 - 23:00
Wednesday06:00 - 23:00
Thursday06:00 - 23:00
Friday06:00 - 23:00
Saturday06:00 - 23:00
Sunday06:00 - 23:00

Phone

+1 518 464 7601

Good to know

Most popular location

737 Albany Shaker Road

Most popular car type

Compact

Top tips for hiring a car from Dollar in Albany

  • Compact car hires from Dollar in Albany are around 44% cheaper than other car types, on average

FAQs about hiring a car from Dollar in Albany

  • Compact (Nissan Versa or similar) is the most frequently booked car hire type from Dollar in Albany.

  • Dollar has 1 car hire location in Albany. Take a look at our Dollar hire location map to find the best car hires near you.

  • Yes

  • Yes