Guest reviews
Overall rating
7,3
Good
Based on 6 371 reviews
Cleanliness
7,2
Comfort
7,2
Pickup/dropoff
6,5
Value for money
6,7
Pros
"Car was nice and clean."
(in 739 reviews)
"But overall a good experience"
(in 87 reviews)
"nice clean car, helpful personel."
(in 331 reviews)
Cons
"Worst customer service experience EVER."
(in 257 reviews)
"Could not pick the car."
(in 102 reviews)
"Didn't have a credit card."
(in 100 reviews)
Recent reviews
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Find reviews that mention:
customer service
pick up the car
car was clean
credit card
pick up and drop
great car
car i reserved
car was great
car available
picked up the car
great value
drop the car
great price
great experience
friendly staff
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6,4
Crazy deposit
Pros: Car cleanliness
Cons: 800 USD safety deposit for one night!!!!
review from
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9,2
Pros: Great value, I rent it the vehicle through Kayak, it was a small economic vehicle and the upgrade to a bigger car for same price,
review from
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8,8
convenient
Pros: overall the service was helpful
Cons: They only take cash in local currency, hence I had to pay with credit card
review from
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8,8
Pros: Quick, on time, everything without problem
Cons: Too high deposit by credit card only - money is unblocked only after 30 days!! If you rent a car on long term that's ok but for 1 or 2 days it's very unpleasant
review from
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2,0
reservation was not honored
Pros: NOTHING
Cons: Dollar Rent A Car did NOT honor my reservation. They claimed that I should have received a cancellation notice, yet, over 90 minutes AFTER my scheduled pickup time, my booking status remained "confirmed" in your system. This is outrageous. You have wasted both my time and my money. I will require an immediate refund of whatever charges you have made to my credit card as well as a credit for AED 120 in order to refund wasted taxi fares to and from the airport. I could not be me more disappointed in your service or lack thereof. I would recommend that you not disappoint me further by ignoring this demand. Sincerely, Matthew Sumner
review from
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8,0
Pros: Good customer service, friendly and accommodating.
Cons: The insurance to drive in Oman was pretty expensive. The car itself was adequate but pretty poorly powered
review from
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2,0
the service was exteremlly bad
Pros: the car was fully fuelled. car condition
Cons: front desk staff beahviour processing time took almost 50 min to get the car
review from
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6,0
Cons: They charged AED 25 in parking fee which was not included or mentioned anywhere when I made the booking. Picked up and dropped the car back into their garage and paid parking fee. Not at all justified.
review from
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9,2
Not bad
Pros: Flexible service
Cons: Counting the days by 24 hour. When you pick the car at 2PM and wish to drop it any day after 2PM, you have to pay for 1 extra day.
review from
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9,6
Very happy
Pros: Service & price
review from
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9,2
Pros: Great value, I rent it the vehicle through Kayak, it was a small economic vehicle and the upgrade to a bigger car for same price,
review from
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8,8
convenient
Pros: overall the service was helpful
Cons: They only take cash in local currency, hence I had to pay with credit card
review from
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8,8
Pros: Quick, on time, everything without problem
Cons: Too high deposit by credit card only - money is unblocked only after 30 days!! If you rent a car on long term that's ok but for 1 or 2 days it's very unpleasant
review from
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9,2
Not bad
Pros: Flexible service
Cons: Counting the days by 24 hour. When you pick the car at 2PM and wish to drop it any day after 2PM, you have to pay for 1 extra day.
review from
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9,6
Very happy
Pros: Service & price
review from
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6,4
Crazy deposit
Pros: Car cleanliness
Cons: 800 USD safety deposit for one night!!!!
review from
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2,0
reservation was not honored
Pros: NOTHING
Cons: Dollar Rent A Car did NOT honor my reservation. They claimed that I should have received a cancellation notice, yet, over 90 minutes AFTER my scheduled pickup time, my booking status remained "confirmed" in your system. This is outrageous. You have wasted both my time and my money. I will require an immediate refund of whatever charges you have made to my credit card as well as a credit for AED 120 in order to refund wasted taxi fares to and from the airport. I could not be me more disappointed in your service or lack thereof. I would recommend that you not disappoint me further by ignoring this demand. Sincerely, Matthew Sumner
review from
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2,0
the service was exteremlly bad
Pros: the car was fully fuelled. car condition
Cons: front desk staff beahviour processing time took almost 50 min to get the car
review from
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6,0
Cons: They charged AED 25 in parking fee which was not included or mentioned anywhere when I made the booking. Picked up and dropped the car back into their garage and paid parking fee. Not at all justified.
review from
Other suppliers in Abu Dhabi scored
Where can I find Dollar hire cars in Abu Dhabi?
In Terminal, Dollar car hire
Address
In TerminalPhone
+971 2599 8949FAQs about hiring a car from Dollar in Abu Dhabi
How many car hire locations does Dollar have in Abu Dhabi?
Dollar has 5 car hire locations in Abu Dhabi. Take a look at our Dollar hire location map to find the best car hires near you.
Does Dollar have a car hire location at the airport: Abu Dhabi Intl Airport (AUH)?
Yes
Does Dollar offer shuttle or airport pick-up services from Abu Dhabi Intl Airport (AUH)?
Yes
