Hilton Cleveland Downtown

Location was excellent. Front desk was friendly and accommodating.

Didn't like that the credit card machine was down during check-in and I wasn't notified about it at the time. Instead, I was called after 8pm on the night before check-out and told that my credit card was declined, and that I needed to come down to the front desk immediately. My card was never declined, as the front desk THEN told me about the machine being down at the time of check-in. Why lie to me on the phone? A very inconvenient time to do address this mistake too, as I was tired out from a long day and had to get dressed to go 18 floors back down to the lobby, surrounded by a bunch of drunk football fans! Also, a hotel employee knocked on our door that evening, asking if we needed room service (why?), and when we asked about getting aspirin delivered to the room, the employee promised to look into this, yet never returned or let us know. Finally, we were somehow put on the "Go Green" list, even though we never knew about, or agreed to this. Hence, we had no room cleaning service. For the money I spent to stay here, I expected much better overall service, and not as many mistakes as I encountered. Room was clean though.