Sheraton Chengdu Lido Hotel

I would like to take this opportunity to thank 3 of the staff for making my stay in the hotel and my trip to Cheng Du such a pleasant one. Donna Zhang, Joe and Bill Su left a great impression as my interactions with them were ones that were filled with warmth and made me feel welcomed in this foreign country. They were also very patient with the way they handled things, which included solving the many problems I had. One of the trio, Bill Su, even took the initiative to help me configure the problem I faced with the WeChat app and I am ever so grateful for that as it made my trip much more easier and convenient. This amiable young man was also very kind towards my mum, who was with me throughout this trip. Overall, I am exceptionally pleased and satisfied with the service provided here and I hope that the staff here can keep up with the tremendously well done job of providing the utmost comfort for the people staying in this hotel.

Lovely selection for breakfast which included Chinese and Western cuisine.

Very friendly staff in an almost empty hotel on the verge of Chinese New Year, great location in the city centre. The breakfast was fine and the room service was fast. The sauna was heated and wonderful, the pool was square, quite cold and not very good for swimming lanes. Was offered a late check-out free of charge

Hotel itself is a bit dated, but nothing shocking. Pool would probably be more comfortable in summer, now it was cold there