2.4 MediocreNov 2 2020
Pros: Honestly, we had a pretty terrible experience altogether.Cons: First of all, when we went to pick up our car they didn’t have one ready / cleaned. They tried to give us a pickup truck for our very long drive, even though I had reserved a car. Finally, they “found one” for us, but when the desk clerk asked one of the staff members to clean it for us, the gentleman loudly declared it was his lunch break and he wouldn’t do it. We then were given a very dirty car, which reeked of smoke and had cigarette burns in the seats. Especially during Covid, I did not feel safe driving the car until I had gone home to Lysol it myself. I asked for a different car, but was told that wasn’t possible. Then, when we began our 10 hour drive the next day, we had to stop every hour to fill the tire because the low pressure light kept coming on. There was damage to the tire (from a previous driver) and the air was leaking out at a rapid speed. It was super scary, and we felt very unsafe. When I called again, they said to take it to an Enterprise to have it swapped out once we got to our destination. When we finally got there (hours late due to stopping for air nine times), we called three different Enterprise locations, all of whom said they couldn’t help us. One lady even told me that she was just too busy to help because it was a Monday. Finally, customer service told us to drive it 30 minutes to the airport. When we got to the airport, we were again told that no one could help us. The manager at that location was extremely rude and said our only choice was to go have it repaired and cover the expenses and hope to be reimbursed at a later date. I felt so helpless, as we had just wasted four hours of our day and still didn’t have a safe car to drive home. We were totally given the runaround and ended up having to drive the defective car back, just hoping that the tire wouldn’t blow on our 10 hour drive through the mountains. Between that and the awful smell of smoke, this was the worst rental car experience I have ever had. I will never rent from Enterprise again.
2.0 MediocreSep 25 2020
Pros: Location was convenient.Cons: Service. It was terrible. Staff never called back about availability of a car. No reply. Nada. Zip.
10.0 ExcellentMar 24 2020
Pros: Friendly and attentive staff. Car was ready to go and properly cleaned.
8.8 ExcellentJul 5 2019
Pros: yesCons: easy to work with
2.4 MediocreJun 7 2019
Pros: The gentleman who appeared to have been a manager seemed genuinely sorry for my poor service experience.Cons: They could have had the car I reserved at the time I reserved it (9:00 AM). Then, when I returned in the afternoon to get a car, they could have given me a car that did not smell like an ashtray.
10.0 ExcellentNov 9 2018
Excellent staff!Pros: Friendly and helpful agents.
10.0 ExcellentJul 12 2018
No complaintsPros: All went well with pickup and drop off. The car was clean and new. Chris, the young man I dealt with in Beavercreek Ohio was very polite and helpful.Cons: Nothing.
2.0 MediocreOct 6 2017
No car availablePros: Nothing.Cons: Reserved car class was not available even though we verified the reservation the day before. Substitute was supposedly at a second location. When we got there that car was somewhere else and still required cleaning. Totally unsatisfactory experience, our last time with Enterprise.
4.0 OkayApr 19 2017
Left without the carPros: They were polite.Cons: Took too long to do business. Rushed. Incomplete information led to repeat work.
7.2 GoodJan 26 2017
Pros: The car is new Good size Pick up & drop offCons: Interior is not clean. Seats are dirty Insurance way too expensive