2.0 MediocreNov 8 2019
Cons: Advise consumers of credit check and credit card hold prior to picking up vehicle.
10.0 ExcellentMay 12 2019
Pros: The desk clerk at the airport informed me that the place i rented from was already closed. She changed the pick up a d drop off locations for me.Cons: Everything was perfect
2.0 MediocreMay 5 2019
Cons: Letting me cancel my reservation when a personal circumstance occurred.
10.0 ExcellentApr 22 2019
8.4 ExcellentJun 18 2018
Pros: Staff is always friendly and helpful.Cons: Boy did I dislike that Nissan Sentra.
5.2 OkayDec 14 2017
Pathfinder Stripper-No options at all @ $76.00 per day!- In Scranton!Pros: It started right away It had reasonable power The brakes worked!Cons: No outside thermometer Just a "Low Temperature Outside" note. That doesn't help much when the difference from 31F to 33F makes a big difference! No backup camera, No remote start. No auto headlights. Just a mediocre car without the frills mist other offer!
10.0 ExcellentOct 12 2017
Excellent!Pros: We were called out of state for the unexpected death of a family member. Needless to say we were under a great deal of stress. We rented a car with pick up and return at the Wilkes-Barre/ Scranton PA airport. The agent taking care of us, named Tia, was extremely competent, friendly and very compassionate. The car suited our needs in every way, all transactions went smoothly but the best experience of all was dealing with Tia. Hertz can be most proud of this associate and we are grateful she made an unpleasant time in our lives much easier. If all Hertz agents are as top notch as Tiaa, hertz will always be our first choice for any future car rental needs.
10.0 ExcellentAug 31 2017
Incredible Customer ServicePros: The agent that took care of me was simply amazing. The experience was thorough, quick, accurate and friendly.Cons: It was all perfect
5.2 OkayAug 29 2017
Pros: Nothing impressed me about the rental or service.Cons: Called ahead to ask if i could change my pick up time. They told me it was no problem. When i got there the "computer system just went down". I explained to the girl I was in a bit of a rush and she said, well your reservation wasn't until 10. I told her i called earlier in the week to get it earlier and was told it was ok to do. Then as she was filling out the paperwork manually, (I'm assuming her boss) called and was talking about a previous rental (i could hear every word he said on the phone) instead of asking to call him back, she stopped my paperwork and talked to him (still in a rush here). Thankfully i had my reservation information with the prices otherwise I may still be there. I was also never told about a $200 deposit until the end of the paperwork and this was never stated when I reserved the car. About the car: Outside of the car was filthy despite her saying it was washed the night before (i didn't care, just needed to get on the road). Inside was clean but very uncomfortable. I would never recommend a Nissan Versa hatchback for a 6hr trip. Great on car, horrible on the comfort. Dropped it off Sunday night and will be checking today to make sure my $200 deposit was refunded like promised. It was an OK experience but nothing to make me come back.
10.0 ExcellentJun 22 2017
Pleased.Pros: Pre-payed . Hopefully no additional charges as others have stated . Easy in , easy check out Wish I had rented sooner !