Cons: I scheduled some repair on my car and needed to schedule a rental. Before I booked the reservation, I confirmed with the local Hertz branch that they could pick me up from my mechanic that was 2.3 miles away. But when I called the morning of the pick up, the rude manager told me they don't pick people up. I explained that I had confirmed the pick up the day before so he said he would check and call me in 5 minutes. After waiting 20 minutes, I called the Avis that is right next door to them and paid $2 higher price. I'll gladly pay $2 a day more to work with people that treat their customers with some level of respect.
Jun 20 2017
Pros: They did accommodate me by giving me 1/2 a tank of free gas and got a full tank for me before I left. They were apologetic and nice.
Cons: I didnt like that the car I rented wasnt ready, it just arrived when I was there and had to be cleaned. The gas was on empty and they said it would be too long and wanted me to rent a more expensive vehicle.
Jul 6 2017
Pros: I came in to pickup my car, it was an in and out procedure no problem the car was in a good condition.
Dec 9 2017
Pros: Great price and convenient location for a person NOT flying into town but needing a vehicle in a residential / business community.
Cons: Long delay to pick up vehicle because it was at the car wash when I arrived.
Long delay to turn in vehicle because the desk was very busy.
I was shocked / surprised to see the stains on the rear seat that had not been removed but were treated as "dings" on the outside of the car might be treated. If I had to transport people in the back seat, I would have declined the car and asked for another. It would have been an embarrassment.
Jan 7 2018
Pros: Car was comfortable and handled the road well.
Cons: We ha problems with lock-in game the car. Reported this concerns upon returning the car. They immediately addressed the issue.
Feb 13 2018
Pros: They went above and beyond by helping my dad get a lift home when he returned his car rental.
Cons: They gave him a dirty car at first but he mentioned this and they right away rectified it by giving him a new clean car. The process went smoothly and renting was easy.