Cons: Car smelled as if someone has chainsmoked a carton of cigarettes in it. The Sarajevo location would not accept dollar online insurance or our private insurance and made us buy their insurance. The only other option was to put the entire cost of the care on hold on our credit card
I didn't take insurance , they try to charge me $15,000 on my credit c
Pros: Nothing. Unproffesional and looking only for more charge. Never again to take kayak.
Jan 8 2019
Pros: The Avis agents was nice, the car was ready for my arrival..
Cons: I don’t like is when you pay insurance from kayak. Avis agent try to sell another more insurance because Kayak insurance is not good enough. Don’t cover much, so your stuck adding another insurance increasing your daily rental... Insurance should be more clear for car rentals... Next time I stayaway Kayak insurance..:
Feb 4 2019
Pros: It was totally different price. that is why ı didn't hire the car.
Cons: If it was same price as I have been given online, I could have taken the offer.
Feb 23 2017
Custumer service was horrible
Pros: Well the car was in decent shape. I
Cons: Custumer service was horrible. They put a hold of 1500 dollars on my card, very angry and hard to work with. The guy at the counter said as soon as I give him my card info he can charge me whatever I was in shock. The car had so many scratches and all kinds of Marks and it was super dirty outside. I was afraid once I wash it outside I will find more scratches thathe were not noted on the sheet so I will be responsible for paying for somebody's else's damage. Overall not very satisfied with Avis. Next time I will definitely go with diferent rental.