Recent reviews
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- Negative
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8,8
Pros: Very helpful staff.
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10,0
Pros: Agent was wonderful!
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2,0
I DIDNT RENT IT BECAUSE THEY TOLD ME IT WAS IN NEW
Pros: nothing
Cons: i booked the car for JFK airport in new york and they misled me because they said their location was JFK drive... in "new york, nj" ... this is not fair so i called to cancel. thanks
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2,0
No car!!
Pros: Nothing
Cons: We had arranged to collect the car at 1pm and when we arrived at 1pm the branch had closed for the delay. Even though I called to confirm with the branch a day before?? Ended up spending $125 on a cab to find a open branch which to nearly 2 hours and we ended up using another firm at Newark airport which was a lot more expensive too
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6,0
Pros: Staff and service were AOK, fast, professional and efficient.
Cons: Car STUNK of cigarette smoke and make clunking noises at highway speeds.
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9,6
Pros: The staff was very friendly and informative.
Cons: When I dropped off the car, there was only one employee who was doing it all. So I had to wait awhile to check out.
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6,0
Pros: The service was good
Cons: The car was so bad it was noisy all the time and I feel it it was unsave
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10,0
Pros: Staff was friendly and helpful, both pick-up & drop off was quick. The rental car I received was very clean and looked like it just came from a car wash. I would definitely rent from this location again.
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3,2
Misleading
Pros: They were nice people
Cons: I rented this car through KAYAK after searching for a rental car at LaGuardia Airport. When I arrived in NYC, I discovered they had booked me in a rental car in New Jersey and would not pick me up at the airport, despite their advertising claims of "we'll pick you up." I am a senior citizen with a disability and not familiar with public transportation. I had to spend $65 to take a cab to new Jersey to pick up this rental car and was not able to drop it off at the airport when I left either. The people at the Enterprise location said it was not their fault because I booked it with KAYAK and not them. Whatever money I may have saved was quickly lost with cab fare and inconvenience. I guess I assumed that a car rental from the airport would actually be at the airport.
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9,2
Cons: Friendly staffs
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8,0
Pros: Was blessed in that the male employees helped us alleviate the issues we ran into trying to rent this car. Some things were out of my control like needing a credit card for having an out of state drivers ID but they were very fair. The female employee was lenient about us paying the day we arrived for drop off because we discovered the bank was very far from where we were staying.
Cons: The price listed on Kayak was not what we paid, we had to pay a couple hundred more and we had to pay for enterprises insurance because we had no gauranter that Kayak's insurance would have covered us completely in an accident and Enterprise wanted 1k up front if the car was in an accident even if it wasn't our fault. I felt lied to about the price and did not know it would skyrocket like that. I rented through a different third party before and everything was seamless so I'm just dissapointed with this experience.
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10,0
Pros: Good car, very good price, great service.
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8,8
Pros: Very helpful staff.
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10,0
Pros: Agent was wonderful!
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9,6
Pros: The staff was very friendly and informative.
Cons: When I dropped off the car, there was only one employee who was doing it all. So I had to wait awhile to check out.
review from
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10,0
Pros: Staff was friendly and helpful, both pick-up & drop off was quick. The rental car I received was very clean and looked like it just came from a car wash. I would definitely rent from this location again.
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9,2
Cons: Friendly staffs
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10,0
Pros: Good car, very good price, great service.
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2,0
I DIDNT RENT IT BECAUSE THEY TOLD ME IT WAS IN NEW
Pros: nothing
Cons: i booked the car for JFK airport in new york and they misled me because they said their location was JFK drive... in "new york, nj" ... this is not fair so i called to cancel. thanks
review from
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2,0
No car!!
Pros: Nothing
Cons: We had arranged to collect the car at 1pm and when we arrived at 1pm the branch had closed for the delay. Even though I called to confirm with the branch a day before?? Ended up spending $125 on a cab to find a open branch which to nearly 2 hours and we ended up using another firm at Newark airport which was a lot more expensive too
review from
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6,0
Pros: Staff and service were AOK, fast, professional and efficient.
Cons: Car STUNK of cigarette smoke and make clunking noises at highway speeds.
review from
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6,0
Pros: The service was good
Cons: The car was so bad it was noisy all the time and I feel it it was unsave
review from
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3,2
Misleading
Pros: They were nice people
Cons: I rented this car through KAYAK after searching for a rental car at LaGuardia Airport. When I arrived in NYC, I discovered they had booked me in a rental car in New Jersey and would not pick me up at the airport, despite their advertising claims of "we'll pick you up." I am a senior citizen with a disability and not familiar with public transportation. I had to spend $65 to take a cab to new Jersey to pick up this rental car and was not able to drop it off at the airport when I left either. The people at the Enterprise location said it was not their fault because I booked it with KAYAK and not them. Whatever money I may have saved was quickly lost with cab fare and inconvenience. I guess I assumed that a car rental from the airport would actually be at the airport.
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