West New York Car Hire

Cons: I rented this car through KAYAK after searching for a rental car at LaGuardia Airport. When I arrived in NYC, I discovered they had booked me in a rental car in New Jersey and would not pick me up at the airport, despite their advertising claims of "we'll pick you up." I am a senior citizen with a disability and not familiar with public transportation. I had to spend $65 to take a cab to new Jersey to pick up this rental car and was not able to drop it off at the airport when I left either. The people at the Enterprise location said it was not their fault because I booked it with KAYAK and not them. Whatever money I may have saved was quickly lost with cab fare and inconvenience. I guess I assumed that a car rental from the airport would actually be at the airport.

Cons: We had arranged to collect the car at 1pm and when we arrived at 1pm the branch had closed for the delay. Even though I called to confirm with the branch a day before?? Ended up spending $125 on a cab to find a open branch which to nearly 2 hours and we ended up using another firm at Newark airport which was a lot more expensive too

Cons: i booked the car for JFK airport in new york and they misled me because they said their location was JFK drive... in "new york, nj" ... this is not fair so i called to cancel. thanks