West Des Moines car hire

West Des Moines car hire

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West Des Moines, IA, United States
Sep 27 — Oct 4
Same drop-off
West Des Moines, IA, United States
Mon 27/9
Noon
Mon 4/10
Noon
Driver's age:

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West Des Moines car hire information

Pick-up locationWest Des Moines
Hire locations1

West Des Moines car hire reviews and directory

Rated no. 1
Budget
Best rated
6.8 Good (32 reviews)
1 location in West Des Moines
Budget
Locations in West Des Moines
  • 6.4
  • 7.3
  • 6.7
  • 6.7
  • 6.8
Recent reviews
10.0 ExcellentAug 23 2021
The car rental counter at the DEs Moines airport is easy and so is the drop off. Very friendly and helpful staff.
1.9 HorribleAug 2 2021
Check-in and car pick up took about 40 minutes! When I got the car or smelled like cigarette smoke covered with cleaner smell. I did not receive the level of service expected for the price paid.
7.9 GoodAug 2 2021
The car could have been cleaner, but it was a great cat otherwise.
2.0 MediocreJun 29 2021
nothingmake sure you have the right car
2.0 MediocreMay 3 2021
Staff was friendly and helpfulLate fees and charges are outrageous as is charges for gas
8.0 ExcellentMar 19 2021
Car had been smoked in.
6.0 GoodMar 15 2021
The budget customer service staff needs to work on their customer service experience. Their behavior is what drives this poor review. If you book a car through any of the travel apps they are not inclined to offer you any information Other than what you received while pre-booking.
5.6 OkaySep 28 2020
I had no washer fluid which made the ride home in the mist quite dangerous.
2.0 MediocreSep 21 2020
Staff at desk was friendly.Long lines. Misleading car. Too small. We didn’t fit. Had to cancel our trip.
10.0 ExcellentJun 14 2020
Nothing. Loved the Chrysler Pacifica. Smooth ride. Accomadated our family of 5.
Rated no. 2
Enterprise
9.3 Excellent (14 reviews)
2 locations in West Des Moines
Enterprise
Locations in West Des Moines
  • 9.4
  • 9
  • 9.4
  • 9.2
  • 9.4
Recent reviews
8.4 ExcellentMar 19 2020
Technology of the carIt’s not Comfortable
10.0 ExcellentJun 1 2017
GratitudePolite, personal, very friendly. Car was clean and worked properly.
Show more reviews
Rated no. 3
Dollar
8 Excellent (28 reviews)
1 location in West Des Moines
Dollar
Locations in West Des Moines
  • 8
  • 8.1
  • 7.8
  • 8.1
  • 8.2
Recent reviews
2.0 MediocreJul 2 2018
Can’t Use Debit CardI booked through Kayak and they took my debit card number and the reservation was made. When I got to Dollar rental they said I needed a credit card. I was never told during the booking process that I needed a credit card to make this reservation so I was extremely inconvenienced. Now I have to try to get a refund for the insurance I paid for.
10.0 ExcellentJun 1 2018
Lots of room, great gas mileage, very comfortable, great customer service.
8.0 ExcellentMar 28 2018
Dependable, Clean Vehicle At A Good PriceWe requested an intermediate SUV to drive from Iowa to California and back. Dollar gave us the Ford Escape. It was comfortable, handled really well, had good pickup, and many features you'd find in a more expensive car. Gas mileage was reasonable and the price Dollar charged me was more than fair.I had to get an oil change once I reached California. However, Dollar reimbursed me for my cost when I returned. Dollar also said that any Hertz or Dollar outlet will handle that type of maintenance when needed on the road.
3.6 MediocreFeb 10 2016
Stinky CarThe car didn't break down.Besides having no modern amenities (usb outlet/bluetooth), the car smelled terrible. At one point I even searched the car to see if anything had been left behind... like a bag of poop. I bought two car air fresheners, but the stank overpowered them. Nasty 3 days.
10.0 ExcellentJan 31 2016
Problem and hassle freeEasy drop off and pick up
9.2 ExcellentJan 17 2016
Almost perfectFine car, very clean. Service at the counter at pickup and dropoff was great.Only difficulty is that windshield wipers were terrible. Made for horrible visibility, especially at night, in the snowy/slushy conditions.
3.6 MediocreNov 29 2015
Who runs this company?The employees were niceThe seats of the car were absolutely filthy and when I brought it up with the guy at the rental office he said "yeah, we know." And then later talking to the manager, she told me that all the Kias with light upholstery have stained seats, like that was going to make it OK. I don't really understand why the CEO of the company thinks she should make her employees rent out disgusting cars just so she can earn her bonus for the year. It's crazy.
2.8 MediocreNov 21 2015
diuble charged me on credit card after car returneNot muchAttitude of customer service rep. Trying to upsell even after being told no. Trying to sell insurance when told insurance was there. Lying to customer in car availability
9.6 ExcellentNov 2 2015
The rental process was efficiently handled, staff were friendly and helpful, and the car was perfectly adequate for my needs.
Rated no. 4
Payless
7.4 Good (26 reviews)
1 location in West Des Moines
Payless
Locations in West Des Moines
  • 7.8
  • 7.9
  • 7.3
  • 6.9
  • 7.1
Recent reviews
7.9 GoodJul 12 2021
Super easy to pick and drop off rental car. No hassles at all! It was a little slow when we picked up the car at the airport due to lack of staff. Other than that, it was SUPER EASY!
10.0 ExcellentDec 27 2020
Thanks y’all are great
7.2 GoodSep 21 2020
Way too long of a line to pick up the car
4.4 OkayFeb 6 2020
Will never use them again. Insane after-the-fact price hijacking and terrible service. I have been renting cars several times a year for years. I had never used Payless before but needed to book something about a week in advance of the date. It was about $300 to book for 3 days which was already expensive but when I picked up the car they tacked on another full day because they charge by the “24 hours” not by the day, which was already absurd. They would not budge on the cost, which was a surprise upon pickup. When I picked up the car the total came to over $600! For 3 days with a car! They wouldn’t explain the Huge increase except that it was a high demand time and that’s just the cost of the car. Awful experience. Will stick with the better name brands that are fair and honest about pricing.
10.0 ExcellentOct 27 2019
Easy, friendly, clean, and wanted a car that had a trunk so that my luggage wouldn't be obvious. Got just wanted I wanted/needed, thanks!
10.0 ExcellentSep 2 2019
Super friendly staff
7.6 GoodAug 11 2019
drop off was easy.took too long to get a car. Short staffed at our location
2.0 MediocreApr 16 2019
No
9.2 ExcellentApr 7 2019
There was a line at the check in. But after about 10 minutes more staff came on and the service was then friendly and helpful.
2.0 MediocreNov 24 2018
Damaged paint and flat tire - paperwork said no damage at all.Nothing at all. Never again.Long slow line, 1 person handling 3 rental car companies. While waiting another customer came back and said their car was malfunctioning, she was in a hurry but still told to go to back of the line. I finally got my keys and paperwork, found the car with an obviously flat tire and very long deep scratch in the rear door, I didn't look any further. I went back in, the lady said back of the line to me as well. Eventually got up towards the front and the person originally ahead of me came back in and said his car was not out there. The lady told him to go look again, he said he had already looked for 20 minutes, and he had. When I got to the front of the line I said I wanted my contract cancelled. I left without a rental car and had to pay to park to boot, and lost almost 2 hours of my life. Never again.
Rated no. 5
Avis
7.3 Good (16 reviews)
1 location in West Des Moines
Avis
Locations in West Des Moines
  • 7.2
  • 7.9
  • 7.2
  • 7.1
  • 7.4
Recent reviews
1.9 HorribleAug 20 2021
They did not rent us a car. We booked three months in advance. The lady at the desk was extremely rude and unhelpful. All of our plans depended on having a one way rental. They did not honor it. It ruined our trip. I am writing to their corporate office and the BBB. I’m furious.
10.0 ExcellentAug 5 2021
The car got great mileage and had no mechanical problems. There was a dog smell in the back but bought some enzyme odor remover and treated it several times to eliminate the smell. Thank you for making the drive a great one.
2.0 MediocreJul 5 2021
The woman at the counter was very sweet, especially when I was extremely irritated. I feel bad that she has to deal with the ridiculous “policies”. She really was kind, thank you!Couldn’t pick up my rental because my license has my middle name and my card doesn’t. Clerk wouldn’t accept payment that didn’t EXACTLY match the card, and of course debit cards are not an option. I don’t care how much the “hold” is especially when I have thousands in checking Thanks Avis for leaving me stranded
8.0 ExcellentApr 26 2021
The service was good. I really liked the car, clean and nearly new. Good experience and better rates than other rental companies.Tried to call the rental location several times and never got someone to answer. Customer service these days is the way to stay ahead of the rest.
8.4 ExcellentAug 26 2019
Very friendly staff and made the experience interesting.System issues meant a longer wait time
10.0 ExcellentNov 2 2017
WonderfulGreat price, nice big car, great customer serviceNY plates which made me stand out when I was driving. Prefer to have local plates next time.
10.0 ExcellentJun 25 2017
Customer service was excellent!I received a new vehicle and the service provided was excellent. My flight was delayed and I arrived to the airport four hours later than pickup selected time, but had no problem.
5.2 OkayMar 28 2017
Bad customer serviceOur pickup lady decided to add $45 to our rental fee by adding on some optional insurance that she did not ask if we would like to add. She never asked up if we would like to add those options. She failed to get any initials from us on the lines that asked for my initials when agreeing to add those insurance options
10.0 ExcellentNov 11 2016
The pick up and drop off was easy and fast.
2.0 MediocreOct 29 2015
totally unsatisfiedmechanical issues...3rd rental in a row.... customer srvc also denied backdating my wizard points to my preferred membership and was rude on the phone and hung up on my face!!!
Rated no. 6
Hertz
6.8 Good (14 reviews)
1 location in West Des Moines
Hertz
Locations in West Des Moines
  • 7.4
  • 6.5
  • 6.7
  • 6.9
  • 6.2
Recent reviews
1.9 HorribleAug 23 2021
The Hertz office was closed down. NO CARS AVAILABLE. No one cared. We had to pay $60.00 to taxi to take us to pick up car and office closed. Taxi driver took us to another car rental place and no cars. Right up to last minute Hertz was sending us emails about our confirmed reservation. Never a word about office closed and no cars.
10.0 ExcellentDec 17 2019
I feel that everything was perfect. The friendly and knowledgeable staff at the office made our experience the greatest.
5.2 OkayApr 29 2019
Car kept flashing need mechanical repairI called the guy and told him he didn’t care
2.0 MediocreJul 17 2018
Because of local flooding there were no cars to rent. This was not the problem but Hertz just kind of seemed like they did not care that they did not have any cars and were not very helpful in trying to locate another car to rent.
10.0 ExcellentApr 15 2018
Good seeviceNothing
9.2 ExcellentJul 23 2017
ComfortI'm just used to my vehicle. I couldn't get my seat in a good spot.
2.0 MediocreJun 9 2017
Nothing availableAfter calling to confirm the day before we showed up to find no cars available to rent.
6.4 GoodMar 20 2017
No clue why I was charged a $200 when I used a credit card. Never happened when I rented with them before or when I use Enterprise.
4.0 OkayDec 24 2016
poor service. lack of concern for customers' urgenLack of concern for customers' needs regarding time crunch. Slow service.
Airport Van
1 location in West Des Moines
Airport Van
Locations in West Des Moines
Recent reviews
Easirent
1 location in West Des Moines
Easirent
Locations in West Des Moines
Recent reviews
Sunnycars
1 location in West Des Moines
Sunnycars
Locations in West Des Moines
Recent reviews
130 travellers who hired a car in West Des Moines gave the car agency they used an average rating of 7,5

Car hire locations in or near West Des Moines

When to book a car hire in West Des Moines

Average daily price per month
Car hire prices as pick-up date approaches

Top tips for hiring a car in West Des Moines

  • Book your car hire in West Des Moines at least 1 day before your trip in order to get a below-average price

FAQs about hiring a car in West Des Moines

  • The average price of fuel in West Des Moines is R51,73 per litre over the past 30 days. Filling up a tank of fuel costs between R621 and R828, depending on the car size.

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