Car hire at Des Moines Airport

Car hire at Des Moines Airport

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Des Moines, IA, United States - Des Moines
May 25 — Jun 1
Same drop-off
Des Moines, IA, United States - Des Moines
Wed 25/5
Noon
Wed 1/6
Noon
Driver's age:

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Des Moines Airport car hire reviews and directory

Rated no. 1
Alamo
Best rated
9 Excellent (109 reviews)
1 location in Des Moines Airport
Alamo
Locations in Des Moines Airport
  • 8.9
  • 9
  • 9
  • 9.1
  • 8.8
Recent reviews
10.0 ExcellentMay 8 2022
Everything was great
10.0 ExcellentMar 22 2021
Staff was very helpful picking up and returning. Very convenient location in the airport and the cars are right outside the door in the baggage claim area
6.0 GoodAug 30 2020
Nice sized suvThe gas gauge was way off. No horse power.
9.6 ExcellentJan 6 2020
Staff was super helpful. Class of vehicle rented wasn't available so they provided an upgrade and reduced the price for the trouble. Would highly recommend!
10.0 ExcellentSep 16 2019
Outstanding service. They were swamped when we got there, but they dealt with the long quickly. They did not have our size of car so they gave us a choice of upgrade that would suit us and gave us free gas to compensate the mileage. And they were very happy to do it. So we are very happy!It was as good as it could have been.
8.4 ExcellentSep 2 2019
Rav4Fuel economyNo mapping capability turned on. Drivers seat wouldn’t recline
6.0 GoodAug 12 2019
Staff was helpful and gave discount for dirty car.Cleaner car.
10.0 ExcellentJul 14 2019
My flight was delayed 3 times. I arrived at the counter 3.5 hours past my reservation. Alamo had my information ahead of time and everything was ready for me. Staff was very friendly & helpful!
6.4 GoodJan 23 2019
The space. I was able to fold down all the seats and it worked out perfectly for my usage.I found trash in the car at pickup - frozen Dr. Pepper soda. The car seemed like it could of been cleaned better.
9.6 ExcellentJan 1 2019
Ford rentalThe heating seats!The car had crumbs
Rated no. 2
Enterprise
8.4 Excellent (82 reviews)
1 location in Des Moines Airport
Enterprise
Locations in Des Moines Airport
  • 8.5
  • 8.5
  • 8.5
  • 8.5
  • 8.2
Recent reviews
10.0 ExcellentMay 17 2022
Thank you!
10.0 ExcellentOct 12 2021
My travel plans changed and they very good about accomdating the modification is car return location and time.
10.0 ExcellentAug 9 2021
We had requested a Tahoe and they didn’t have one of the time. The agent suggested that we do a Chevy traverse. I had ample leg and it got good gas mileage. My whole family was happy with this vehicle I’m glad he’s suggested this vehicle
5.9 OkayJul 16 2021
The lady who helped with picking up the car could have been a little friendlier.
10.0 ExcellentJun 19 2021
Counter and returning staff were excellent in service and efficiency, courteous and friendly.The costs were more than expected for the car size and location.
5.6 OkayJun 8 2020
Pick up was easy, drop off was just a drop box since it was a Sunday evening.The whole 3 hour drive we kept having large ants crawling on us! So gross and annoying.
3.6 MediocreApr 28 2020
Yesi booked and have always use my bank of america debit card for my car rentals and was denied my reservation cause i dont have a major cc when i have done it for years and thru enterprise before.
8.4 ExcellentAug 13 2019
The staff for Pickup in Des Moines was very nice and helpful.There was only one Customer Service Agent & there were a LOT of us in line.It took over 30 min to get the vehicle that I had pre-reserved on-line. I was supposed to "vett" the vehicle for damage and then turn in a paper if I found any prior to leaving, however, there was no lot attendant.
9.2 ExcellentJun 4 2019
Better price
10.0 ExcellentApr 4 2019
Best customer service around.
Rated no. 3
Thrifty
8.3 Excellent (37 reviews)
2 locations in Des Moines Airport
Thrifty
Locations in Des Moines Airport
  • 8.5
  • 8.3
  • 8.2
  • 8.4
  • 8
Recent reviews
8.0 ExcellentJul 6 2020
staff was very friendly. Drop off was confusing as it was no longer Thrifty but Hertz
9.6 ExcellentMar 22 2020
The entire experience could not have been easier and more convenient.
2.8 MediocreDec 19 2019
My car stopped working. Had to get an uber to get where I needed to go. The lyft they got me didnt even bring me to the right place to pick up my car at first. I had an extremely disappointing experience.
2.0 MediocreJul 23 2019
I reserved a 7 passenger and after my card was scanned and I walked outside, I noticed I was given a 5 passenger. Transaction was supposed to be avoided but there continues to be a hold on my account
5.6 OkayJul 10 2019
Staff was incredibly rude and very unhelpful
10.0 ExcellentJun 21 2019
It as quick and easy
9.2 ExcellentNov 24 2018
Good job Thrifty.Efficient, friendly staff!Difficult to find my car in the lot at pickup at DSM.
10.0 ExcellentDec 29 2017
Pick up and drop off was a breeze. Counter agents were very pleasant. Vehicle was in excellent condition.
10.0 ExcellentOct 28 2017
Customer service and priceAvailability of cars
9.6 ExcellentOct 17 2017
Very efficient and good price.
Rated no. 4
Dollar
8.1 Excellent (30 reviews)
1 location in Des Moines Airport
Dollar
Locations in Des Moines Airport
  • 8
  • 8.2
  • 7.8
  • 8.1
  • 8.2
Recent reviews
2.0 MediocreJul 2 2018
Can’t Use Debit CardI booked through Kayak and they took my debit card number and the reservation was made. When I got to Dollar rental they said I needed a credit card. I was never told during the booking process that I needed a credit card to make this reservation so I was extremely inconvenienced. Now I have to try to get a refund for the insurance I paid for.
10.0 ExcellentJun 1 2018
Lots of room, great gas mileage, very comfortable, great customer service.
8.0 ExcellentMar 28 2018
Dependable, Clean Vehicle At A Good PriceWe requested an intermediate SUV to drive from Iowa to California and back. Dollar gave us the Ford Escape. It was comfortable, handled really well, had good pickup, and many features you'd find in a more expensive car. Gas mileage was reasonable and the price Dollar charged me was more than fair.I had to get an oil change once I reached California. However, Dollar reimbursed me for my cost when I returned. Dollar also said that any Hertz or Dollar outlet will handle that type of maintenance when needed on the road.
8.8 ExcellentJun 28 2016
Watch out for lose cables!The car itself was a good choice they made.The key fob cable came apart it was stressful when it came to possibly losing a key. When git the keys the cable was frayed and later came apart.
3.6 MediocreFeb 10 2016
Stinky CarThe car didn't break down.Besides having no modern amenities (usb outlet/bluetooth), the car smelled terrible. At one point I even searched the car to see if anything had been left behind... like a bag of poop. I bought two car air fresheners, but the stank overpowered them. Nasty 3 days.
10.0 ExcellentJan 31 2016
Problem and hassle freeEasy drop off and pick up
9.2 ExcellentJan 17 2016
Almost perfectFine car, very clean. Service at the counter at pickup and dropoff was great.Only difficulty is that windshield wipers were terrible. Made for horrible visibility, especially at night, in the snowy/slushy conditions.
3.6 MediocreNov 29 2015
Who runs this company?The employees were niceThe seats of the car were absolutely filthy and when I brought it up with the guy at the rental office he said "yeah, we know." And then later talking to the manager, she told me that all the Kias with light upholstery have stained seats, like that was going to make it OK. I don't really understand why the CEO of the company thinks she should make her employees rent out disgusting cars just so she can earn her bonus for the year. It's crazy.
2.8 MediocreNov 21 2015
diuble charged me on credit card after car returneNot muchAttitude of customer service rep. Trying to upsell even after being told no. Trying to sell insurance when told insurance was there. Lying to customer in car availability
9.6 ExcellentNov 2 2015
The rental process was efficiently handled, staff were friendly and helpful, and the car was perfectly adequate for my needs.
Rated no. 5
Hertz
8 Excellent (60 reviews)
1 location in Des Moines Airport
Hertz
Locations in Des Moines Airport
  • 8.2
  • 8.3
  • 8.1
  • 8.1
  • 7.9
Recent reviews
2.0 MediocreMay 3 2022
Car was dirty, went to exchange it in Davenport location they said they couldn’t help me and turned me away. The hertz inside the moline airport was wonderful.
6.0 GoodApr 17 2022
Allow different type cars to drop off in different location than pickup locations.
10.0 ExcellentMar 28 2022
Thanks
10.0 ExcellentJan 18 2022
The Herrtz representative took care of us when we picked up the vehicle. She upgraded us to an all wheel drive vehicle when she realized that we would be driving in a snow storm. No prompting from myself, she just offered the upgrade for no additional cost. The vehicle was very clean and suited our needs perfectly.
10.0 ExcellentDec 19 2021
Service and ease of getting car
10.0 ExcellentOct 28 2021
Easy pick up & drop off. Customer service let me change my drop off location due to distance from my home. Friendly employees! It was an perfect experience
3.9 MediocreOct 14 2021
Office Staff were great. But no one to tell of imperfections of car. There was a loose floorboard that caught my shoe which caused a fall as I was getting out. Previous smoker in car left a broken cigarette in the seat. Ding in the windshield. No one around to tell these details.
5.9 OkaySep 28 2021
No car manual In vehicle. Did have to ask where the key drop box was as the sign did not give directions. Otherwise I enjoyed the Hertz rental.
3.9 MediocreSep 13 2021
The employee who served us had not been adequately trained. He seemed to struggle with basic processes and displayed very limited interpersonal skills. When I came back later with my sister to add her as a driver, he said he didn’t know how to do that and we’d have to wait for the manager to come back (fortunately just a couple of minutes). Additionally, the Hertz counter in Des Moines closes at 5:30 p.m., inconvenient for the many passengers arriving on later flights.
1.9 HorribleAug 1 2021
There was no one at the Hertz counter when I arrived off my flight. The counter closed at 5 pm and said they would be back the following day at 9:00 a.m. This is unheard of and should have been communicated when I booked the reservation. I never would have booked a no refund reservation since I was not staying in DesMoines.
Rated no. 6
Budget
6.8 Good (38 reviews)
1 location in Des Moines Airport
Budget
Locations in Des Moines Airport
  • 6.5
  • 7.3
  • 6.7
  • 7
  • 6.7
Recent reviews
2.0 MediocreFeb 23 2022
The vehicle had only ¾ of a tank of fuel when I picked it up. I paid for the full fuel service when I picked up the vehicle. Upon return the I had two employees lie to me. One said only a manager could refund the fuel charge and the manager would be in to the counter in an hour but never arrived and a second told me she would reimburse my credit card for the fuel charge but did not. I was also charged a $200 dollar deposit at the counter that was not disclosed anywhere when I made the reservation. I will never rent throughout Kayak or Budget again.
6.0 GoodNov 27 2021
Easy pick up at the airport, counter personnel pleasant, car in pretty good shape only a few dings. However, when paying top rate for a rental we expected the car to have been cleaned inside and out. Obviously ours was not. We found empty fast food bags and and a plastic drink bottle under the seat. Also when we tried to use the windshield wiper there was no fluid to wash the window.
6.0 GoodNov 4 2021
Actual price was much higher than what Ireserved on Kayak.
6.0 GoodOct 24 2021
Not really impressed with Budget, didn't have upgrade options, had to go three credit cards before they would accept one, car was mediocre. Didn't even have power seats... washer fluid was empty. Mechanically car was fine, good gas mileage, Apple Car Play.
10.0 ExcellentAug 23 2021
The car rental counter at the DEs Moines airport is easy and so is the drop off. Very friendly and helpful staff.
1.9 HorribleAug 2 2021
Check-in and car pick up took about 40 minutes! When I got the car or smelled like cigarette smoke covered with cleaner smell. I did not receive the level of service expected for the price paid.
7.9 GoodAug 2 2021
The car could have been cleaner, but it was a great cat otherwise.
2.0 MediocreJun 29 2021
nothingmake sure you have the right car
2.0 MediocreMay 3 2021
Staff was friendly and helpfulLate fees and charges are outrageous as is charges for gas
8.0 ExcellentMar 19 2021
Car had been smoked in.
Rated no. 7
National
9.6 Excellent (3 reviews)
1 location in Des Moines Airport
National
Locations in Des Moines Airport
  • 10
  • 9.3
  • 10
  • 10
  • 8.6
Recent reviews
Rated no. 8
Payless
7.3 Good (28 reviews)
1 location in Des Moines Airport
Payless
Locations in Des Moines Airport
  • 7.7
  • 7.9
  • 7.2
  • 7
  • 7.1
Recent reviews
4.0 OkayFeb 28 2022
Description if car is fast or not immediately upon key exchange … I thought the dude said A Mitsubishi Lancer…not a Mirage.. which was as slow as you say it..
8.0 ExcellentJan 8 2022
Pricing is very good. Service was also great - very friendly. The car wasn’t clean outside and the oilservice was overdue.
7.9 GoodJul 12 2021
Super easy to pick and drop off rental car. No hassles at all! It was a little slow when we picked up the car at the airport due to lack of staff. Other than that, it was SUPER EASY!
10.0 ExcellentDec 27 2020
Thanks y’all are great
7.2 GoodSep 21 2020
Way too long of a line to pick up the car
4.4 OkayFeb 6 2020
Will never use them again. Insane after-the-fact price hijacking and terrible service. I have been renting cars several times a year for years. I had never used Payless before but needed to book something about a week in advance of the date. It was about $300 to book for 3 days which was already expensive but when I picked up the car they tacked on another full day because they charge by the “24 hours” not by the day, which was already absurd. They would not budge on the cost, which was a surprise upon pickup. When I picked up the car the total came to over $600! For 3 days with a car! They wouldn’t explain the Huge increase except that it was a high demand time and that’s just the cost of the car. Awful experience. Will stick with the better name brands that are fair and honest about pricing.
10.0 ExcellentOct 27 2019
Easy, friendly, clean, and wanted a car that had a trunk so that my luggage wouldn't be obvious. Got just wanted I wanted/needed, thanks!
10.0 ExcellentSep 2 2019
Super friendly staff
7.6 GoodAug 11 2019
drop off was easy.took too long to get a car. Short staffed at our location
2.0 MediocreApr 16 2019
No
Rated no. 9
Avis
7.2 Good (18 reviews)
1 location in Des Moines Airport
Avis
Locations in Des Moines Airport
  • 7.1
  • 7.7
  • 7.1
  • 6.9
  • 7.3
Recent reviews
2.0 MediocreMar 15 2022
The customer service was not good. Was given a hard time and was not helpful. Wasn’t able to pick up car and had to rent a car with another company.
1.9 HorribleAug 20 2021
They did not rent us a car. We booked three months in advance. The lady at the desk was extremely rude and unhelpful. All of our plans depended on having a one way rental. They did not honor it. It ruined our trip. I am writing to their corporate office and the BBB. I’m furious.
10.0 ExcellentAug 5 2021
The car got great mileage and had no mechanical problems. There was a dog smell in the back but bought some enzyme odor remover and treated it several times to eliminate the smell. Thank you for making the drive a great one.
2.0 MediocreJul 5 2021
The woman at the counter was very sweet, especially when I was extremely irritated. I feel bad that she has to deal with the ridiculous “policies”. She really was kind, thank you!Couldn’t pick up my rental because my license has my middle name and my card doesn’t. Clerk wouldn’t accept payment that didn’t EXACTLY match the card, and of course debit cards are not an option. I don’t care how much the “hold” is especially when I have thousands in checking Thanks Avis for leaving me stranded
8.0 ExcellentApr 26 2021
The service was good. I really liked the car, clean and nearly new. Good experience and better rates than other rental companies.Tried to call the rental location several times and never got someone to answer. Customer service these days is the way to stay ahead of the rest.
8.4 ExcellentAug 26 2019
Very friendly staff and made the experience interesting.System issues meant a longer wait time
10.0 ExcellentNov 2 2017
WonderfulGreat price, nice big car, great customer serviceNY plates which made me stand out when I was driving. Prefer to have local plates next time.
10.0 ExcellentJun 25 2017
Customer service was excellent!I received a new vehicle and the service provided was excellent. My flight was delayed and I arrived to the airport four hours later than pickup selected time, but had no problem.
5.2 OkayMar 28 2017
Bad customer serviceOur pickup lady decided to add $45 to our rental fee by adding on some optional insurance that she did not ask if we would like to add. She never asked up if we would like to add those options. She failed to get any initials from us on the lines that asked for my initials when agreeing to add those insurance options
10.0 ExcellentNov 11 2016
The pick up and drop off was easy and fast.
Airport Van
1 location in Des Moines Airport
Airport Van
Locations in Des Moines Airport
Recent reviews
American Rent-A-Car
1 location in Des Moines Airport
American Rent-A-Car
Locations in Des Moines Airport
Recent reviews
Easirent
1 location in Des Moines Airport
Easirent
Locations in Des Moines Airport
Recent reviews
Sunnycars
1 location in Des Moines Airport
Sunnycars
Locations in Des Moines Airport
Recent reviews
405 travellers who hired a car in Des Moines Airport gave the car agency they used an average rating of 8,2

Car rental locations at Des Moines Airport

Good to know

Most popular car type

Mini

Top tips for hiring a car at Des Moines Airport

  • If you are looking for bargain car rental deals at Des Moines Airport (DSM), compare all the available prices of the onsite rental providers. Also, make your rental car reservation in advance to save more money and book the vehicle you want. You can forgo extras that you don’t need for your trip to cut more costs.
  • If you’re planning a road trip across state lines, you can do so via a car rental at Des Moines Airport. Most onsite car rental providers allow renters to drive out of state, but additional charges may apply. To prevent penalties, ensure you inquire for restrictions, especially mileage restrictions and other details on the out-of-state policy, before signing the rental contract. Also, it is essential to note if you opt for a one-way car rental across the state lines, you face additional charges and payments.
  • If you are traveling with your four-legged friend, you don’t have to worry about getting a car rental at Des Moines Airport. Various onsite rental providers at the airport accept pets in the vehicles. To avoid an additional cleaning fee, return the car reasonably clean and free of pet hair and odors. However, contact your rental provider in advance to inform them about your pet and inquire of any restrictions that may apply.
  • Returning your car rental at DSM Airport is simple since this airport has clear signage guiding you to the car rental return area. If you operate on a full-to-full gas policy, consider filling up your gas tank near the airport to avoid surcharges at the car rental agency. Once at the designated drop-off spot, ensure you inspect your car for any damages and take pictures of the vehicle as proof of its condition. Upon clearing with the car rental agent, remember to ask for a receipt and for evidence that you returned your car on time.
  • Book your car hire at Des Moines Airport at least 1 day before your trip in order to get a below-average price

FAQs about hiring a car at Des Moines Airport