|Pick-up location||Spring Branch|
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Pros:curbside pickup and drop off was great
Cons:Car was filthy, hadn't been cleaned despite them claiming that they sanitize all cars due to Covid-19, this car was filthy. In fact, we were driving down the road when I noticed my 3-year-old eating a pack of doughnuts she'd found in the pocket of the passenger seat. Amid all the fears about Coronavirus, and their claims to take this seriously, it seems that they are all talk, but mostly hot air. The interior of the vehicle was filthy. I had to take it and clean it and sanitize it myself and wipe all the gunk from the steering wheel and interior.
8,4 Very Good
Pros:Pick up and drop off was easy and I felt like they were very conscientious of my time. The woman who checked us out called for a shuttle as she started checking us out so it was waiting for us when we were done handing the car in.
Cons:Overall the car rental was fine, except that the vehicle does not have a toll pass program. Then Enterprise charge a fee per day that you use toll roads, but due to not having a toll pass we were charged all types of extra fees from the toll roads. It felt like a scam.
Pros:The computer was down at the pickup but in order not to hold us back, the customer assistant manager took down our details all on paper.
Pros:We ended up going to the airport one because we didn't realize that our reservation was with a city office. The guy behind the counter was EXTRA accommodating in helping us. And since they didn't have a compact car, we ended up getting an upgrade on top of it. Awesome service.
Pros:Price was right. Everything was great. Return was simple and easy. Delivered what they promised.
Cons:I liked everything. Can't complain.
Pros:I signed up for an intermediate car and they gave me a Toyota Corolla. That is not an intermediate car. Disappointing
Cons:Car was substandard to the reservation
Pros:Clean and cheap car
Cons:No one was at the rental office (in the middle of the day) when we needed to drop it off
Cons:The biggest issue were the brakes were in poor condition and squeaked the entire trip. The washer fluid was empty! And at pick up the car was filthy inside.
Pros:Price of Car
Cons:Difficult to find location - poorly signed. Hours of operation are strictly office hours. Have to keep Car extra day because they aren't open on weekends to drop off the car.
Pros:Rented a van for a visit by our grandchildren and it was perfect
Cons:Rental location had only one employee who was overwhelmed. Customers waiting to pick up and return. This location needs two employees, especially at peek times