Pick-up location | Shenandoah |
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Car types | |
Hire locations | 1 |
Airport locations | 0 |
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Compact |
Intermediate |
Standard |
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Passenger van |
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5 locations in Shenandoah
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Reviews
4,0 Mediocre
May 2021
Pros:
The staff was friendly and helpful. It was very easy to get to the car and then return it.Cons:
This was my first time ever renting a car I didn’t really know what to expect, but I was definitely disappointed. Once I got the keys I went to get the car and got in, I immediately noticed it smelled like smoke. It wasn’t unbearable but I wanted to report it because I didn’t want the company to think I had anything to do with it. I went back to inform the guys at the desk but they were all gone. I waited for about 10 minutes or so but no one came back. Fortunately there was a woman at another rental car company desk right there who took my information and said she would give it to the guys in the morning and to not worry about it. While driving the car around over the weekend I had the AC on and it had a mold smell at different times. I’m assuming the air filter needed changed. I’m kind of surprised This happened. I assumed rental car companies would make sure the car was clean and was maintained with new air filters. But perhaps not and this is just how it is. Also, I was incorrectly charged on my credit card and customer service is going to fix it but could not tell me why that happened.10,0 Wonderful
Nov 2020
Pros:
Friendly staff, quick pickup and drop off. Also, a great car.10,0 Wonderful
Oct 2020
Cons:
Fastest check in and check out ever!10,0 Wonderful
Sep 2020
Pros:
The rep on duty on 9/18 at 9:45 am was friendly, knowledgeable and accommodate my rental request. Through a website I reserved a large SUV. Enterprise was oversold on the vehicle I needed. The rep. came through for me on my request and worked hard to make sure that I had what I requested. That Rep made my trip with my family comfortable and joyful.Cons:
Get more Large SUVs for the area (Charlottesville, VA) they always sell out on the weekend.10,0 Wonderful
Aug 2020
Pros:
Yes8,4 Very Good
Jul 2020
Pros:
We used the airport location Enterprise, not the standalone in Charlottesville. Both the pickup and drop-off was very smooth as the agents were easy to work with! The price was great, vehicle exceeded our expectations!Cons:
The "need oil change" light came on during the trip. I'm not sure if anything can be done in the future, it wasn't alarming to us as we knew the trip was almost over.2 locations in Shenandoah
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2,0 Poor
Apr 2018
Pros:
Never rent here ever. The car smelled. It was like a mom and pop store. I got a flat tire and barley drove it anywhere. I used $8 worth of gas. The tire was old which is why it went flat. A state trooper even looked at it and didn’t know why the tire went flat.10,0 Wonderful
Jan 2018
Pros:
Ease of booking; ease of processing; great ride!9,2 Wonderful
Jan 2018
Pros:
The overall experience was greatCons:
The car wasnt detail inside5,2 Fair
Nov 2017
Cons:
Got a car smaller than I reserved. A Yaris, which has very little trunk space. Made planning for a my family, including a two-year old, difficult.2,0 Poor
Oct 2017
Pros:
Nothingeverything5,2 Fair
Aug 2017
Cons:
Ordered mid size car and got to pickup and only had 1 car available which was a compact. Their sustem was down so it to over 1/2hr to pick up carOne location in Shenandoah
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10,0 Wonderful
Feb 2021
Pros:
Staff was very friendly and caring. I talked with Leann before arrival and she got me the car that I really needed.Cons:
Price was not super expensive but could have been better.6,4 Okay
Jul 2020
Pros:
Staff was very friendly and professional letting me know about back seat being scratched up and minor damage that was already on the car prior too my trip.Cons:
I didnt get the SMALL VEHICLE THAT I WOULD HAVE LIKED INSTEAD I HAD TO USE A NISSAN ALTIMA THAT WAS "OK" ON GAS BUT NOT AT ALL WHAT I HAD RESERVED9,6 Wonderful
May 2018
Pros:
Hours available, including SundayCons:
Only staffed by one person.2,0 Poor
Aug 2022
One location in Shenandoah
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2,8 Poor
Jun 2020
Cons:
I spoke to budget numerous time before my pickup day. On my day of pick up i talked to them 3 times. I called the morning of pickup to make sure everything was good to go, asked what all I needed to bring and was told a credit/debit card, drivers license, and both had to match the name on the reservation. On the way to pickup the car budget called us twice, once asking what time we were coming and a second time saying the standard suv we were supposed to be getting had an unexpected oil change and so the only thing they could offer us was a minivan or a smaller suv. We settled for the minivan and drove almost 2 hours to pickup. Upon getting there he asked for a credit/debit card to swipe and then said they couldn't rent us a car because of our credit score. So of all the times I talked to this place nothing was mentioned about a credit check. So we got no vehicle andOne location in Shenandoah
Most popular car type | Economy |
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