Pick-up location | Shelbyville |
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Car types | |
Hire locations | 1 |
Airport locations | 0 |
Mini |
Economy |
Compact |
Intermediate |
Standard |
Full-size |
Luxury |
People carrier |
Passenger van |
SUV |
Commercial |
Pick-up truck |
6 locations in Shelbyville
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10,0 Wonderful
Oct 2019
Pros:
Yes, they took me back home also, which was nice. The kid who took me was friendly.10,0 Wonderful
Feb 2019
Pros:
Staff was friendly. Pick up and return process were quick.7,6 Good
Sep 2017
Pros:
Service was very good. First time anyone has walked me out reviewed the rental and pointed important items.Cons:
Comfort was lacking. Without cruise control I had to be on the gas pedal. That in combination with seating positions allowed car vibrations to cause pain in leg, ankle and foot. I had to stop every 2 hours to get relief. Okay local car very poor traveling car.of all the many rental cars, this one was the worst.10,0 Wonderful
May 2017
Pros:
From the beginning to the end of this process Enterprise representatives are excellent!10,0 Wonderful
Nov 2016
Pros:
Customer service was great, car was clean and in good condition.5,2 Fair
Oct 2016
Pros:
I liked the car overalls performance and availability of the car I wanted.Cons:
The line for check in, the underlying fees that add up at the end. Having to use two cards for billing purposes.One location in Shelbyville
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2,0 Poor
May 2020
Cons:
I did not use my rental. It was cancelled with Hertz on 4/20/2020 due to Covid 19. I have yet to see my refund despite repeated promises from them. Then today I read that they are possibly applying for bankruptcy. Sorry to leave my comments/problem on this forum but I just could not sit through another call. You can call me at 317/340-5611 if you are able to help me with this problem. Thank you, Rhonda Denzio6,0 Okay
Jun 2019
Pros:
Pickup was easy. Nice staff.Cons:
The car was dirty when picked up. We usually receive a car that has been washed. They took extra money from us and we cant get an answer as to why. Been trying to get our money back for three days.6,0 Okay
Apr 2017
Pros:
The car was nice and served our purpose for the trip.Cons:
we had reserved a full size vehicle and when we went to pick it up they did not have one as someone did not return a car on time, so we settled for a mid size. They did give us a free tank of gas for our trouble and added a second driver for free as this normally has a steep charge. We also go hit with a large toll fee after the trip that was about $25.00 more than the actual tolls were as this is a fee they tack on to handle the tolls.8,8 Very Good
Mar 2017
Pros:
The staff was friendly and helpful.Cons:
If you use a debit card they pull your credit, beware of that. If you use an actual credit card they don't. This is really dumb I think.4,0 Mediocre
Feb 2017
Cons:
I prepaid for a 4 day rental, first mistake. Due to family emergency our plans changed. Branch manager would not try to work with the situation, even change to a 1 day rental. If you prepay, no chance for a refund. One reason I prepaid was to hopefully have an easy in and out transaction. Nope, car was not ready for the scheduled pickup time. 25 min. wait. Was offered an upgrade that was ready, for additional charge. Luckily with the change in plans I didn't travel far. When I went to refill fuel before returning the car, the access panel to the fuel tank would not open. Called the Road Side Assistance #, who was very courteous (Billy) was told he would take care of fuel charges. Returned to the branch told them about the issue. It took 2 people to open access panel, 1 to hold the release, 1 to pry open panel. I was traveling alone. Was then told I needed to go fill it up. This location is very convenient for me, but I will never use them again. VERY POOR.2,4 Poor
Dec 2016
Pros:
NothingCons:
The service and unclear necessities to rentOne location in Shelbyville
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10,0 Wonderful
Aug 2019
Cons:
Service counter experience5,6 Fair
Feb 2019
Cons:
Felt very rushed when picking up the car, was asked to sign a sheet saying there was no existing damage before I even got to see the vehicle I was getting. When I did see it, there were multiple scratches and dents to document. Also the inside was dirty with purple drink stains all over the back.9,6 Wonderful
Oct 2017
Pros:
The car was ready to go and in great conditionCons:
The agent was out moving vehicles around and didn’t come into the office for awhile.10,0 Wonderful
Oct 2016
Pros:
Vehicle was comfortable & reliableCons:
Nothing2,0 Poor
Nov 2022
One location in Shelbyville
One location in Shelbyville
Most popular car type | Intermediate |
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