10.0 ExcellentSep 29 2020
Pros: Car was greatCons: There was no way to get employees attention inside the building. I had no way of knowing if they saw me and someone was coming to help or not.
2.4 MediocreJan 28 2020
Pros: Staff friendly, but incompetent. Lots of opportunity for training here.Cons: 1) Have the vehicle ready for pickup at the appropriate time. Ours was dirty, and had less than 1/4 tank of gas. 2) Improve team communication. We reserved an SUV because we were 5 traveling together, and I communicated this to the Enterprise staff twice. They still got it wrong. I told them early on the morning of our rental when I called (per their request) to confirm the rental. I told them again when we called for pickup at 3:45 pm. They showed up in a sedan that held 4 (including their driver), so half of our party had to wait at the train station for another pickup. 3) VERY long delay at pickup due to issues #1 and #2. They offered to put gas in the car, and we agreed, thinking that the amount of gas in the car at that time wouldn't even get us out of town. But their gas run took 40+ minutes. Did they go all the way to the airport for it? As a result, instead of slipping out of town before rush hour, we had to drive into the heart of it. They should have warned us of the distance they had to travel for the gas, and the amount of time it would take. 4) No ice scraper in a vehicle, in the winter, in New England. Had to ask for that too.
9.6 ExcellentJan 3 2020
Cons: Sorry your survey didn’t work properly. At least not as well as your service.
2.0 MediocreAug 4 2018
TerriblePros: NothingCons: We ordered online. Got the confirmation and then once we were in the Uber on the way to the pick up, Enterprise called to tell us they had no cars available. No care and out $25 for the Uber ride. I’ll never rent from Enterprise.
5.2 OkayJul 21 2018
Pickup and especially drop off took too longPros: Comfort of upgrade. Pleasant demeanor of site manager. Location.Cons: Took forever to drop off. Car workings not adequately explained. Unavailability of my preferred vehicle size not forewarned. Hard sell of unnecessary coverage.
10.0 ExcellentJul 14 2018
Pros: Phenomenal facility. Best experience I’ve ever had with a rental car company. Fast and friendly service. Would definitely use again without hesitation.Cons: Nothing
2.0 MediocreJul 11 2018
Reservation NightmareCons: Booked a res at store near me agent said it was for another location, but was 2nd time that week it happened. Short on time we tried a different location, after confirming this other location had cars avail she transferred my res and I drove 30 mins out of my way. Sat in traffic got to other location only to find they had NO rentals avail. I booked this res a week prior. Store mgr said he'd find me a car, offered an upgrade (reserved full size). I was given a compact sport suv. This was, after sitting in their store for another 30 mins. Then after returning the car I was charged $44.00 more for returning 2 hours late due to traffic (I called ahead).
10.0 ExcellentMay 28 2018
Pros: The staff were friendly, upgraded the car and waivered part of the deposit fee so we were able to have more spending money on our trip.Cons: I liked everything about this service and would use it again to go on a road trip.
2.0 MediocreNov 14 2017
Enterprise rental office was closed.Cons: Reservation was online and I had Scheduled pick up at 12pm. The reservation confirmation letter should have NOT allowed that pick up time since it was Close by noon. I lost time and money paying taxi fare to the closed enterprise office, an additional taxi fare to return to the airport and a much higher costs for Enterprise car rental at the airport, which unfortunately I was trying to avoid since I was traveling in a tight budget.
8.8 ExcellentAug 9 2017
Pros: The car was ready when I arrived and the personnel was nice.