4.0 OkayDec 3 2020
Cons: Car was dirty inside, a size smaller than I expected, tires were low and had me sliding in the rain, windshield wipers needed replacing, and it stunk of cigarette smoke.
6.0 GoodOct 2 2020
Pros: The staff was niceCons: I was not allowed to drop off at another location, even though I dropped off 3 days earlier than what I had paid for. Made what I needed to do much more difficult.
5.6 OkayAug 31 2020
Pros: Staff was friendly. Store seemed understaffed.Cons: My car smelled like old smoke. When I got out if the car after driving, my clothes had the same smell.
6.8 GoodDec 7 2019
Cons: The car still smelled like smoke to the point that had to vacuum it myself before leaving for my trip. Also brakes were extremely screechy.
2.0 MediocreSep 20 2018
Pros: nothingCons: I had a dispute with Thrifty about a scratch on a rental that I was not responsible for and didn't do. So now I am on their DNR list which I guess is your DNR list also. I won't rent from you in the future but you should have told me upfront when I made my online reservation instead of telling me you can't rent to me at the counter. Budget was great with no paranoia about scratches and a quick drop off.
10.0 ExcellentJul 2 2018
Pros: Very easy process for pick up and returnCons: The website had the wrong address for pick up location. Had to call Kayak and it was difficult to get thru to a representative
8.4 ExcellentJan 1 2018
Turned a bad experience into a great one.Pros: The girl on the counter at albany airport went out ger way to help and sort of the mess left by the schenectedy branch. Cant praise her enough and would give her 6 stars if i could. I had to give three stars because of the poor experience at schenectedy she sorted out for me. Talking to her at drop off it appears other people had the same experience. Give this girl a promotion as without her my holiday would have been ruined.Cons: Schenectedy hertz, arranged to pick up my ar on the 26th of december for a week, pick up time was half 12 but they failed to tell me they shut at 1 and would be shut for three days after that. Even when i phoned to clarify a couple of details the day before, was no mention of them closing 5 hours before every other hertz in new york state. I had to pay a little extra to pick my car up at albany because of this but was well worth it to not lose half my rental if albany hertz hadnt sorted this mess out. 5 stars to her, 1 star to schenectedy.
10.0 ExcellentDec 11 2017
Pros: Friendly people where I picked the car up. Car was clean and they upgraded me to a slightly nicer car than I had paid for.
10.0 ExcellentOct 31 2017
Good service. Double-check invoice.Pros: Good communication and accommodation of our late-afternoon pick-up. Car was in very good shape. Clerk was very friendly and helpful.Cons: The invoice, as originally printed, already anticipated - and charged us for - an extra hour of rental, even though the itinerary clearly showed that we expected to return it [and, in fact, did] by the same time of day that we picked it up. When I asked about it, the charge was quickly removed, but we were told that it would have been a hassle to have it removed on the drop-off end, so I'm glad that I noticed it up front.
3.6 MediocreSep 17 2017
Drop off fine no cpmlaintsPros: No problem Ken with drop offCons: Agents couldn't figure out that if the Schenectady office was closed that the Albany airport was the next best option. Kept wanting me to rerun the car either to New Jersey or Syracuse. Neither would get me near my destination. People need to Learn some geography'