5.9 OkayOct 11 2021
Kayak booked me with the wrong Enterprise store. I came in to the airport and I was booked across town. They did give me a car, but it wasn't what I wanted. Other than that, it went well. Also my rental was more expensive than booked.
10.0 ExcellentSep 13 2021
10.0 ExcellentJul 19 2021
Very friendly and accommodating staff. Love having a choice of vehicles, was able to pick the one that fit our particular needs. Seamless pickup and dropoff experiences makes this part of travel a highlight instead of a hassle!
4.0 OkayJun 21 2021
Car was very clean. This means a lot.was late to estimated pickup time by 1 hr. Switched me to a garbage car that handled poorly at highway speeds. Gas tank was left 1/2 full so had to snake an extra stop along the way, and it didn’t indicate how many approx gallons getting it back to 1/2 full would take so I gifted Enterpise $10-15 of gas on top of the exorbitant rental fee for the value.
10.0 ExcellentMay 31 2021
If they had the car ready with a full tank of gas . Also would’ve nice to receive the return receipt.
10.0 ExcellentMay 19 2021
This is a little unfair if this goes to Enterprise itself... this is absolutely directed at Kayak. I booked a flight to SEATAC airport, then added a rental car. I would have assumed that the car rental would be AT the airport, not 30 minutes drive away, at a car rental place that closed their office shortly after my plane landed. This was only evident to me after took the bus to the rental counter and stood in line for a long time. Then find out they were out of cars and my reservation was across town in Bellevue. The results of this was that I had to take an Uber ($45) to Bellevue and then an additional charge to return the car to the airport ($75). As well as the hurry and anxiety of the process.Make it 100% clear during the booking process that the rental car was at a site far away from the airport.
6.4 GoodOct 18 2020
Car was nice and staff helpful, Drop off easy as well.When I booked the car, I booked for Seattle Airport. However, when I arrived Enterprise at the airport told that the reservation was for Enterprise in Bellevue (although when I bookked, I specified airport) 40 minutes away. I was offered a car by Enterprise at the airport but instead of original fee of $24.00 I was charged $75.00. Is this a novel way of making money?
9.2 ExcellentOct 17 2020
The car was awesome.The inside front window was very dirty, had to buy cleaning supplies and clean myself.
5.2 OkayOct 17 2020
Car was fairly new with low miles.There were potato chips left half-eaten and spilled on the floor in the backseat from the previous renter. This makes it clear that the car was not cleaned well between customers - which is a serious concern due to COVID-19.
2.0 MediocreSep 1 2020
The garage manager at SeaTav Enterprise was wonderful to work with, all the staff there were lovely and helpful.I never rented in Bellevue, I rented at SeaTac, which you all promptly messed up. I put in my desired location, confirmed, and when I went to pick up the car, the location was completely different. I had to make a completely new rental arrangement at a higher rate. Also, the staff- however friendly- are not communicating interdepartmentally, and sending me emails and making charges on my account without advising me. It’s been a nightmare and a half from start to finish.