Cebu City car hire

Cons: First off its listed as an airport location, well it's not. 2nd there are booths for car rental companies, but Avis doesn't have a booth, so there is "suppose" to be someone apparently walking around representing Avis. But she/he wasn't there either. Had to call the local office, when traveling abroad making a phone call can be challenging, then wait for them after already wasting time trying to locate them, bottom line, AVOID!!

Cons: AVIS SAYS THEY HAVE A AIRPORT PICKUP BUT ACTUALLY THEY DO NOT HAVE A COUNTER OR KIOSK. WE WALKED AROUND ASKING OTHER COMPANIES AND AIRPORT STAFF IF THEY KNEW WHERE AVIS WAS UNTIL WE WERE APPROACHED AFTER 30 MINUTES AFTER OUR PICK UP TIME BY A LADY WITH A CLIPBOARD AND AVIS NAME TAG. FROM THERE IT WAS SKETCH AND A HASSLE TO FINALLY GET INTO OUR CAR (HAD A HARD TIME PROCESSING OUR CREDIT CARD AND WAS DEMANDING CASH) AFTER ANOTHER 20 MINUTE HASSLE WE WERE IN OUR CAR. BEFORE WE LEFT WE VERIFIED THAT THIS SAME AVIS EMPLOYEE WOULD BE MEETING US AT DEPARTURES AND DOOR AT A VERY SPECIFIC TIME. WHEN THE DAY CAME TO DROP OFF OUR CAR SHE NOR ANY OTHER AVIS EMPLOYEE WAS ANYWHERE TO BE FOUND. MY HUSBAND AND I HAD TO LEAVE OUR CAR AND IN THE RAIN GO SEARCH FOR SOMEONE TO COLLECT OUR CAR AS WE CONVINCED AIRPORT SECURITY TO LET IT SIT IN THE PASSENGER UNLOADING LANE. WE LOOKED FOR 45 MINUTES UNTIL WE FOUND HER!!!!!!!!!!!!!!!!!!!!!!!!!! SHE LAUGHED SAYING SHE GOT THE TIME WRONG WTF! WE ALMOST MISSED OUR FLIGHT! THEN SHE DIDN'T HAVE ANY PAPER WORK TO GIVE US SAYING SHE FORGOT IT OR GUARANTEE THAT THE CAR WAS RETURNED WITH A FULL TAKE OF GAS AND IN GOOD CONDITION. SHE SIGNED OUR PAPERS SHE GAVE US ON THE FIRST DAY WE STILL HAVE NOT RECEIVED OUR DEPOSIT REFUND!!!!!! DONT TRUST THIS AIRPORTS AVIS!

Cons: They did not have my vehicle available, although I had reserved months in advance. They went through another company to obtain a vehicle for me, but that was only after waiting nearly two hours at the airport with my wife and two small children. They assured me the cost would be the same, but I had to pay more (approximately $100 more).