2.0 MediocreFeb 20 2021
Cons: Fuck your terms and conditions, I canceled the rental days in advance and was still charged 50 bucks, fuck you fuck all of you. I will laugh when you collect your things to get a new job because your company is fucking bankrupt you fucking fuck
4.4 OkayJul 23 2020
Cons: Could not provide type of vehicle reserved. Vehicle sensors displayed incorrectly. Debit card policy buried in fine print Total inflexibility at location and from remote management. Necessitated return trip with credit card. Will never rent from Hertz again.
10.0 ExcellentFeb 14 2020
Pros: better car for less money, they give me suv instead of a sedan/
5.6 OkaySep 23 2019
Pros: The reservation shouldn’t have gone through because the pick up time I requested was when the office closed. So I paid for an extra day without using the car at all.Cons: Making it clear that the office closed at 7pm
2.0 MediocreAug 15 2019
Pros: NothingCons: Everything
2.0 MediocreJun 29 2019
Pros: Nothing.Cons: Employees constantly leave prior to scheduled closing time. I was unable to get my rental car because even though I arrived prior to their stated closing time, the employees had already left for the day.
8.0 ExcellentFeb 23 2019
Pros: Crowded and very slow at pickup. Inexperienced staff on duty. Waited in wrong line because Hertz desk wasn't readily obvious.Cons: Drip off was smoother. Different CSR.
9.2 ExcellentNov 16 2018
Pros: The person at the rental counter, Trevor was very helpful, courteous, friendly and professional
2.0 MediocreOct 20 2018
Cons: Horrible. Horrible. Hertz went back and forth about the rental all day, didn't rent the car in the end. What a nightmare.
2.0 MediocreOct 16 2018
"You have already driven the car. How can I give you a refund?"Cons: The air bag was not functioning in the car that I rented. (The air bag light was glowing and, according to the manual, this means the air bag was not functioning.) When I called Hertz (having already driven a few miles), I was told I must rent a different car at a location 44 miles away (through Philadelphia traffic), since the 1st location was about to close. Two hours later as I drove the 2nd car away from the 2nd location, I realized the air bag light was on in THIS car too. This was actually a good thing, because when I returned I realized that the Hertz employee had not actually given me the key -- he had merely turned the ignition on. Since my wife and I had to drive home (44 miles again) in order to return my own car before beginning our trip, about 3 and a half hours passed between when we were supposed to leave on our trip and when we were actually able to leave. We had wanted to get a few hours of driving in that evening, since we had 700 miles to travel and didn't want to do it all in one day. But by now it was 9:00, we were exhausted, and we decided to wait until the next morning before starting our trip. This meant that -- rather than having time to visit with my family the next evening -- we spent the entire day driving and arrived at our destination late in the evening. When I had asked the man at the rental office for a discount, he told me I should call Customer Service. When I called Customer Service today and explained everything, they told me they could not give me a refund or even a discount because the car had been "prepaid." "You have already driven the car," the woman told me. "How can I give you a refund?"