|Pick-up location||Port Hueneme|
Pros:The pick up and drop off was great, the staff was very good.
Cons:The car with it was both very dirty, it had an odor and visible dirt. The vehicle also seem to have engine issues, or require a tuneup.
Pros:Easy drop off.
Cons:Stop trying to upsell. Also unexplained charges going through on my credit card after renting here.
Pros:Pickup was a nightmare. Representative would not release car until exact reservation time, causing me to unnecessarily while the car sat only a few feet away.
Cons:The trunk was not vacuumed.
Pros:Staff are courteous and sincere. They took care of me with flying colors
Cons:None at this time
Pros:From the time that I arrived to the time that I left; the process was quick. Staff are very sincere and they took care of me very well!
Cons:None at the time.
Cons:Staff not friendly
8,8 Very Good
Pros:Staff was amazingly friendly. Super personable and easy to work with.
Cons:I didn’t realize I’d need to show proof of insurance, which took me 5 minutes extra to try to figure out how to get that online.
Cons:Gave me the car with a completely empty tank
8,4 Very Good
Cons:Vehicle should have been washed outside. Inside was clean and vacuumed,
Pros:It was fast. I was in and out in 15 minutes.
Cons:There was nothing to dislike.
Pros:Nothing. The branch manager (Crystal) is terrible and rude! Completely unhelpful. I’ll NEVER rent from here again!
Cons:Better? If I made a reservation from somewhere else.
Pros:The agent was friendly and everything went smoothly.
Cons:Horrible customer service
Pros:Friendly staff, decent car
Cons:We did not realize that insurance was not covered in the original price listed, so we had to make a last minute decision to include insurance and this doubled the cost. It was stressful to have to make that decision on short notice and the price was much higher than we would have even considered going in.
Pros:It was really easy the dropoff procedure
Cons:I told in my reservation to return the car until 3 pm and aparently they had someone waiting for my car since noon.
Pros:Very easy to drive into the Oxnard airport to drop off car rental that we drove from Los Angeles.
Cons:There was only one employee on staff so the service was a little slow but acceptable. The employee was very friendly and jovial.
Pros:I can't really say that there was anything I liked about renting from Oxnard.
Cons:I paid for an upgraded car but what I was offered was something not as nice as what I paid for. I also mentioned my last rental car with them had ants inside it. I had to drop it off after hours so no one could verify that I wasn't making this up. The guy told me I could pay more if I wanted a better car. Ok, fine. I paid a little more and got a choice of a few cars. He didn't tell me the car I picked wasn't prepped for rental yet. I was trying to catch a plane and yet I had to wait for the car. The guy kept telling me it'll be at the front door soon. He would't get me a different car. He should have given me the upgrade for free but I suppose it didn't cross his mind. That's too bad as I won't be using Budget in the future. I'm certain the company doesn't care if I never use them again, but I wanted other people to know my experience.
Pros:Staff was excellent!!! Efficient and friendly.
Cons:More help during busy hours...
Cons:Did not have car available to fulfill my online reservation.
Pros:The man at the Oxnard counter did everything he could to make our trip go well, even after we had a number of delays before we arrived at Avis. Great service!
Cons:After not having a clear designated box to drop off the keys, when I called Avis, I had a pretty arrogant customer representative that after explaining the situation of the drop off threatened me that I will pay for the rental till the car was found - altho car was delivered in time to drop off location.
Cons:There was nobody there when I dropped off the car and there was no Avis Dropbox for the keys
Pros:Their cars always there and ready for me. Other agencies have had me wait while cars were switched from other franchises. Or the car ordered was missing and I was offered an up-sell. Very friendly operators. I am always happy with them.
Cons:Your rate online is definitely different from the rate they charge you Once you get the rental.
8,0 Very Good
Pros:Price was great
Cons:When arrived guy wasn’t at counter for 30 min. When arrived he wanted to talk about the possible 3 some he had with his exwife.
Cons:Never received my vehicle because they have changed their operating hours without updating them online. Was left high and dry and unable to rent a vehicle
Pros:Easy pick up and drop off.
Pros:Not a single thing.
Cons:I would have preferred not to be ripped off over the gas level. I would avoid this place to anyone who wishes to rent a car.
Cons:Did not receive an invoice for anything. No email to confirm. No statement for reference.