|Pick-up location||New Carrollton|
Cons:More employees working to assist customers.
8,0 Very Good
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Pros:Nothing! The staff in Landover told me adding a second driver was free if I was married, which I am. Then when I dropped off the car they charged me for it. I reminded them what they told me and they said it was an error on their part but would not credit me. They should know their own policies and should have made things right by not charging me for their error!!
Cons:Staff should know Hertz policies and make their errors correct by not charging renters for their errors!! Staff told me to call customer service and they would not credit me either. I asked for a supervisor and she told me the supervisor would tell me the same thing. Very bad customer service. I read a review that said do not rent from this location but I gave it a try. I won’t make that mistake again!
Pros:Staff was friendly and professional
Cons:Everything was great
Pros:Friendly customer services
Cons:I had to wait 20 minute for a dar to be ready
Pros:The upgrade wasn’t free but it was only 5 extra dollars for a TWO step upgrade to a very nice FORD SUV& my reservation was only for a midsize car!
Cons:That it was only ONE employee working & like 5 people in line checking in.
Pros:Car was well priced based on daily rate. I was comfortable with that size car despite me not thinking I would.
Cons:Rental Office: I had to probe to get direct answers to questions about cost (which never came, had to get the very simple answers from customer service). It ultimately felt like a chance to upsell instead of providing all options. Then was told I could not leave my car at the location by my contract agent. Upon leaving, I asked another agent, and without hesitation that agent informed me I could leave my car based on my short rental duration. Car: I appreciate the thorough inspection of the cars appearance, even taking pictures to ensure that the identifiable marks were caused before, smart. But there is more to a car than just what it looks like. The car had a "strong" smell upon entering, but it reached an entirely different level once the heat started blowing. It took 2 hrs with the window down to make it tolerable. I think they should always fumigate all vehicles before giving to the next renter. There was no window washing fluid. Window washing fluid isnt always necessary, but in the month of January with snow falling, it is imperative. I had to stop at gas stations periodically to use their squeegees. Contract: Fees and taxes almost equate to the value of the rental rate
Pros:Convenient, helpful to get the ride home.
Pros:The service was quick and the car was decent.
Pros:Waited 1.5 hours for a car, then I was transported to a different location to wait for a different car. The car I received was dirty and I received poor/erroneous return instructions.
8,0 Very Good
Pros:I loved the service from the rental car office, everyone was very nice, down to earth and willing to help me.
Cons:Kayak, you need to provide clear disclosure before taking peoples payments online. You need to disclose that the coverage you offer for insurance is different than Enterprise, and that there is a security deposit in addition to the cost of the rental. For credit cards it's $100 and for debit cards it's $200. So instead of paying $400 I paid over $600. I would not have been upset if you would have just said that at the time I made my reservation online.
Pros:Quick easy and convenient. I would rent from them again.
Pros:I did not get a car which I booked instead I got lower version of SUV.
Cons:Better car choices and car needed to be clean in this COVID-19 crisis.
Cons:Too long to pick up and return
Pros:The pick-up and drop off were easy and the car was fantastic. I'd rent from this location again
Pros:Customer service was excellent The car was perfect , clean and economic.
Cons:Cost was much higher than it was at booking. I was promised a Hyundai or something similar I got a Ford Fiesta. This car was seemingly okay until I realized I couldn't adjust the seat. My neck became extremely stiff and sore from the hours I spent driving. In addition I was unable to connect my phone to the car to play music. I tried with Bluetooth as well as a cord. Overall I wasn't impressed and will be going back to renting from Enterprise.
8,4 Very Good
Pros:We had to reschedule our reservation and in doing so we got a cheaper rate Woo Hoo! We had a Nissan with a rear view video camera that appeared when you place the vehicle in reverse and we had a push button ignition.
Cons:The location was not stated in my confirmation email that the Budget car rental was located inside the Holiday Inn. We just kept driving around and missed my pick up time at 2:00. We finally figured it out after 3:00 and Budget closed at three so we had to reschedule. There are no signs posted up except a really small sign that's only visible once your up close to it.