Mini |
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One location in Muscatine
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Reviews
4,0 Mediocre
Oct 2022
10,0 Wonderful
Dec 2021
10,0 Wonderful
May 2021
Pros:
Yes10,0 Wonderful
Mar 2021
Pros:
Staff was very friendly and service was fast amd easy8,0 Very Good
Jan 2021
Pros:
Arrived to pick up vehicle and they told me dogs are not allowed but I already had mine with me. He told me about the $150 fee for cleaning up dog hair. I appreciated the info and made sure it was hair free upon return. Worked out perfectly.Cons:
Nothing. They even had a windshield scraper for snow in the vehicle.Nice touch.8,0 Very Good
Dec 2020
Pros:
it was good no issue was quick. wish I would have upgraded. car was very cleanCons:
no covidOne location in Muscatine
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2,0 Poor
Oct 2018
Pros:
NothingCons:
Rude counter customer service, $350 deposit that wasnt stated online, my rental wasnt ready at the time I reserved.10,0 Wonderful
Aug 2018
Pros:
I enjoyed the reasonable cost and quality of the car.Cons:
I enjoyed everything.8,4 Very Good
Apr 2018
Pros:
Everything with Dollar was fine. Be warned that when you book a car through a third party like Kayak, there are extra "fine print" details that you need to know. See what i "didn't like" for details.Cons:
Beware, when you set the return time for your car (mine was 10:00AM) and if you exceed it or bring the car back late, it resets you back the original daily vehicle price. My agreed to price for a mid-size was ~$18 a day and the final cost was ~$72 a day due to a late return. The Dollar staff insisted this was because I booked through a third party (Kayak) and shouldn't do this. She fixed the problem and got me the correct final rate but was not happy about it. Again, only taking her word that Kayak was the problem and not them (Dollar).8,0 Very Good
Jan 2018
Pros:
The price was great the car was wonderful the only thing that wasn't that great was a person's attitude behind the counter and the fact that it took over 20 minutes for her to come back to the des2,0 Poor
Oct 2017
Pros:
Nothing. The Dollar/Thrifty and Hertz counters were all closed when my delayed flight arrived.Cons:
Everything. The Dollar/Thrifty and Hertz counters were all closed when my delayed flight arrived.10,0 Wonderful
Oct 2017
Pros:
Service was direct and qu9ck.One location in Muscatine
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4,0 Mediocre
Apr 2021
Cons:
When returning my car, I had to wait in line for 25 mins. I couldn't wait any longer as I had to check in so left the keys and paperwork with the desk rep. She said she would email me my receipt but I have received nothing. I tried calling customer service but no one was able to help me.10,0 Wonderful
Jan 2021
Pros:
Great, new vehicle, clean, good value, great fuel economy. Customer service was excellent both at pickup and drop off.10,0 Wonderful
Feb 2020
Pros:
Super easy, nice vehicle, clean...10,0 Wonderful
Jun 2019
Cons:
Pick up process was smooth. Lady knew what she was doing and had me straight quickly. Drop has not happened yet as I ended up extending the reservation. So far so good overall. I'd do it again.8,0 Very Good
Dec 2018
Cons:
arrived at front counter and no one was there. I asked a rep from another car rental company if they knew where the employee was and they told me she was outside SMOKING. After a bit of a wait the employee came in from the outside and helped me but never apologized for being outside smoking.9,6 Wonderful
Oct 2017
Pros:
Reservationing car online was simple and painless. Picking up the car and returning the car we’re both a breeze. The car would not start after stopping the first time. A call to Budget and a mechanic was sent to us immediately. They drove us back to the airport and quickly provided a replacement vehicle.Cons:
The fact that our first car experienced an electrical problem soon after picking it up was an irritant. However, we were still local to the airport and Budget responded quickly and appropriately.3 locations in Muscatine
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2,0 Poor
Mar 2021
Cons:
Customer service9,2 Wonderful
May 2020
Pros:
The process was super easy and the staff made me feel comfortable.Cons:
The cars really could be cleaned better considering what is going on. I was assured when checking in that the car would be thoroughly cleaned but it was clear that it wasn’t. The interior was covered with dirt on the dashboard and the car smelled like smoke.One location in Muscatine
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2,0 Poor
Jul 2019
Pros:
Nothing. Staff is not friendly and they are not able to accommodate my request for minivan.Cons:
They could have told me before about the unavailability of minivan. I felt that they wasted my time.2,8 Poor
May 2017
Pros:
Easy drop offCons:
3 weeks after we dropped the car off, they charged me $200 for tire damage, but refused to send me anything showing or explaining the damage.10,0 Wonderful
May 2017
Pros:
It was a small airport so I dropped the car off, walked in and dropped the keys.Cons:
I had to go back and get the mileage. I wish they would have told me before I originally had gotten out.6,0 Okay
Aug 2016
Pros:
Our car needed tires and suspension work. it rode rough. the headliner was very filthy. almost 30k miles on the car. I expect a newer car.Cons:
dirty car, bald tires. Brake noise.1,9 Poor
Sep 2021
1,9 Poor
Jul 2021
One location in Muscatine
One location in Muscatine
One location in Muscatine
Most popular car type | Mini |
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