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Pros:Our confirmed reservations were not honored. After driving for over an hour to location to pickup car we were told there were not available. Confirmed reservation were worthless.
Cons:If we had gotten a car per our reservations.
Cons:It was great, there wasn't a line i was in and out. The gentleman upgraded me at no extra cost, some the best customer service I've had in a while
Pros:the older woman was helpful and i was pleasantly surprised to get a bigger car even though i had requested a kia or similar. since all she had on the lot was an Equinox i got that at the price i had planned to pay. Thank you
Cons:nothing. very happy with the service
Pros:Fast and efficient service. Friendly staff. Excellent choice and condition of vehicles. The pick up location had a choice of vehicles we could take and when we indicated we have lots of luggage, the staff correctly suggested the Ford Explorer. Kudos to the staff.
Cons:Perhaps there could be a small map with arrows indicating the exact drop-off location. Sometimes Google maps will not bring you to the exact location but somewhere there and in a city like Chicago, you have to figure out the exact spot by going around in circles
Cons:No one told us that 21 cannot rent a minivan. We wasted our time to rent this car. And i didn’t find how to cancel to reservation after the lady at the drop off location told us we can’t rent.
Pros:Great staff, easy to find.
Cons:Instructions for after-hours key drop-off should be better.
Pros:Drop off easy and they ordered a taxi for us
Cons:I am very unhappy with the insurance I booked on the website as I assumed I would be covered for emergency breakdown but Avis would not accept the emergency breakdown so had to pay again for that. I also already had other travel insurance so just wasted money The policy is misleading
Pros:The attendant was quick and efficient, making drop off an easy process.
Pros:The drop off process was efficient and easy! The people at the desk were friendly and helpful!
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Pros:Very friendly staff
Cons:Just cheaper is all
Cons:Car was NOT available!!!
Cons:Customer service was absolutely terrible. I will NEVER rent from this company again
Pros:The front staff person was horrible. She was completely rude and uncaring. I had booked my reservation thru kayak and went to pick up the car at the rental place. When I got there, the lady at the front desk told me that I can’t rent a car without a credit card. I just had a debit card. This was a
Cons:New policy as of March 31st. There was no mention of it when I had made the reservation. She showed no empathy for my dilemma. It was a horrible experience. I went to enterprise instead and got a rental from them later that day. Will definitely never rent from Budget at Decatur airport.
Cons:We had to cancel the reservation because they didn’t have any card available even though we made a reservation.
Cons:There were no cars left - I took a taxi to get to a location with no cars and then had to pay for a taxi to go to another car rental location where I just made it before they closed.