1.9 HorribleAug 23 2021
If I could give a minus 1 star review, I would. I was waiting for over 20 minutes for the one guy working behind counter. When he finally approached me to begin the rental process, Robert, began asking typical questions "1 day rental?" My reply - yes. "Would you like to purchase our insurance?" My reply - no, I am fully covered by my insurance. "Are you sure you don't want to purchase?" My reply - no thank you. "What's your deductible?" My reply - is that really necessary? And yes it had an inquisitive tone. "I don't appreciate your rudeness; we are canceling your rental." My reply - what? Are you serious? You can't ask that? You are only required to ask if I have insurance and who's my carrier. Yep - Rudeness Robert did not allow me to rent a car from Avis, and as an AmEx platinum member who has status with Avis, was denied my reservation and renting a car because I CHOSE TO DECLINE their add-on insurance. This is the most blatant display of nonstandard questioning I've ever encountered in renting a car. The tactics pulled are closely akin to what a scam artist would pull on an unsuspecting individual! This place and it’s manager Rudeness Robert, are horrible and this business in no way, shape, or form should be associated with the Avis franchise. Please be forewarned that the location of this Avis franchise is 3167 E. Thousand Oaks Blvd, Thousand Oaks, CA 91362 and that their practices are despicable. Thank goodness Midway Car Rentals is right next door, is a much better establishment and is respectful of its customers. They rented me a car on the spot, matching my rate provided by Kayak, and advised me I was the 3rd person THAT WEEK that had a similar experience described above when attempting to rent from Avis.
8.8 ExcellentJun 23 2020
Staff was super helpful, car worked well, easy to operate, quick customer service, no under 25 fee.Lower price.
2.0 MediocreJun 14 2019
Nope. They took our reservation but didn't give us a car and stranded us.They could have been competent
2.0 MediocreAug 12 2017
Flat tire, does give a...Cheap price okFlat tire. Needed to exchange the car and Steve said, come back at 12. M***** I have work 50 miles away right now. I need a car. He didn't care. No customer service skill what so ever. He hates his job but the problem is it affects you. Dude needs to work in the mountains or something.
2.0 MediocreMar 6 2017
A dump, and they tried to give me a smoke saturateThe price.I paid $13 to take an Uber down to Avis. I had a printed a "premium" vehicle, which is basically a Chevrolet Impala, Chrysler 300 or similar. The representative pulled an Impala up to me. As soon as he opened the door, the strong smell of cigarettes wafted out. It was obvious they had not wet-cleaned the interior since the smoker(s) used the car. I told him the car reeks of smoke, that I would be driving a number of clients around all day, and there was no way I could take this car. He said they had no others of this type. He also tried to convince me that the car didn't smell like smoke. He then kept trying to get me to take a compact SUV. No matter how many times I said I needed and reserved a large vehicle, he kept trying to put me in a small vehicle instead. Ultimately, I agreed to take a mini van. However, he showed me the minivan (I wanted to ensure it was free of smoke). The van was covered with a mud and dirt, and the seats were covered with salt and French fries, like the last people to use it took a trip to the mountains with unruly kids. It also smelled of fast food. He said it would take about 45 minutes to clean out. At this point, I simply left and walked a few blocks over to Enterprise, which had several vehicles available. Unfortunately it also cost me about $140 on top of what I had expected to pay Avis. In addition, Enterprise would have picked me up, so my $13 Uber ride was also a waste. I plan to submit the bill for the difference to Avis for putting me in this position with their incompetence and negligence.
10.0 ExcellentAug 6 2016
Very HelpfulThe personnel in the Avis rental destination location were very helpful in informing us about our options when it looked like we would have to change our drop off location.