Pros: The staff at the RB location always go above and beyond to accommodate and assist their customers. The customer service is so awesome I don’t even consider using another rental agency!Cons: Nothing. Every experience I have had has been on point.
9.6 ExcellentFeb 13 2020
Pros: The staff was welcoming and friendly. Due to car availability I was upgraded to a larger car at no additional charge. Pick up was very easy and pleasant.
9.2 ExcellentSep 20 2019
Cons: Having more cars available
4.8 OkayAug 22 2018
Cons: There was no one at the desk and I had to wait for a while. The guy then asked me how much I was supposed to be charged and seemed very distracted. He also attached me to the wrong account, which caused a long delay when I tried to return the car in Manhattan.
2.0 MediocreJul 1 2017
Poor service, long wait and no cars--with a reservation!Cons: The agent let us stand and wait for 25 minutes THEN informed us there were no cars ( yes, we had reserved one ). Never again--this location poorly run.
Very satisfiedPros: Convent location.Cons: Great price. Excellent service
10.0 ExcellentJul 8 2018
Pros: It's the only one of three agencies in town that I could book for a one-way drop off at PHL and the price was reasonable. Customer service at the location was great .
8.0 ExcellentNov 19 2017
Pros: PROFESSIONALS, ATTENTIVE,
6.0 GoodAug 23 2017
Cons: The wait to check in at Reagan airport was extremely long 30 minutes in line
2.0 MediocreAug 22 2017
Cons: When I went to pick up the car as scheduled, there was no car available! The gentleman at the counter knew nothing about my reservation. I checked, and I indeed had a valid confirmation. I was extraordinarily upset.
6.0 GoodMay 16 2017
It ws adquate for my needs.Pros: The car was fine. It drove well, and there were no problems.. Ir was adequate I'd use them again.Cons: There was no one at the car rental pickup when i got there. I had to call a number and no one answered. AS i was calling the 2nd number, a man showed up. There seemed to have been some trouble with my credit card. The man was patient and we got through it. I would have liked a reminder about the tolls and that I didn't have EZ pass.
2.0 MediocreApr 6 2016
There was no vehicle of any kind availablePros: LeavingCons: The place was impossible to find even with gps. When we got there they didn't have a single vehicle avaliable even though we had made a reservation earlier that day. They claimed that same day reservations were not valid. I wish I had known that before I drove an hour to get there. There was no sympathy, no effort to help me, no discount on future rentals or any sort of compensation. Horrible customer service.
2.0 MediocreJan 7 2016
I was allowed to make a reservation, but not a sinPros: Nothing, I'm afraid.Cons: Why allow people to make meaningless reservations? What's the point? I wasted a lot of time and went through a lot of hassle. I ended up finding a car on my own, from a completely different company, in another town (yes, I had to drive about a half hour). I will not be using Budget again.