2.0 MediocreJun 10 2021
Pros: Nothing.Cons: What could have been better? Having the truck I rented being ready at 11:00 when I was supposed to pick up. Was offered a mini-van as a replacement. Not gonna work. Specifically rented a truck because I needed a truck. Was told by the smug jerk off employee that there was supposed to be a truck returning at 2:00PM. That doesn’t much help me at 11:00AM, DOES IT? Totally screwed up my plans for the weekend. Thanks for the inconvenience.
6.8 GoodAug 4 2019
Pros: I liked the car. The employees were friendly.Cons: My car reeked of cigarette smoke, which I noticed every time I got in the car for a week.
10.0 ExcellentJul 18 2019
Pros: Staff was easy going, friendly, helpful. Car was clean, well-maintained, and new.Cons: Nothing!
10.0 ExcellentJan 11 2019
Pros: Devon was efficient and helpful to get me into my car and on the road quickly.
10.0 ExcellentJul 13 2018
Excellent, all the way.Pros: Staff was helpful in arranging gratis transportation from Airport to pick up car.Cons: I wished that Hertz had a location at the Hagerstown Regional Airport, like Avis does.
10.0 ExcellentMay 24 2018
GreatPros: SUV was new in great working conditionCons: They need more help in the office
2.0 MediocreOct 14 2017
Never againCons: I made a reservation for day of rental and 10 minutes later Hertz called to say they would not honor it. I won't be a Hertz customer ever again.
10.0 ExcellentJul 29 2017
Great ExperiencePros: The Staff in Hagerstown is great.Cons: NA
8.8 ExcellentJul 22 2017
Pros: Got what I paid for,
2.0 MediocreMay 22 2017
Recall from maintenance to complete rentalPros: Employee service Renewal weekly Return weekly One way return us five days notice Renewal charge, no service to stop and pick up hwy safe.. Simple call, stop at.. Open unsafe autos...recycle..Cons: Auto available Maintenance waiting as recalls Dangerous cars as Same as chevy.. Not one way corporate stop off Question available reserved status And insurance to guarantee... Medical... Extent of your liability 1 m auto...for..??? Not to pay for truck insurance, open illegal actions to protect open felons..... Never get safe rental Never corporate clear Accident report..24 hrs.. Insurance..tow..hertz.. No response hertz... Insurance, yes... Totalled car... Physical, medical findings, Totally open scene felons..at accident... Following at no care injury unit from accident... From any location. Non military status... Qualify beyond 70 is entry military...have education...Non quality for whole life felon chain work only camp duty...jailed felons..work until expired... Armed guard felons to die at first sign of flight... Have no duty, chained prisoners..to work..or..shot against wall...there is no military active that is legal.. Open at sight... No competent response...