Jerusalem Car Hire

Buyer Beware

Pros: The care was comfortable and worked well, and the price appeared good at first glance.

Cons: Attitude toward customers appears to be, "Fleece 'em 'til they scream." Our car had extensive dents and scratches when we received it. On return, they tried to charge us nearly $200 for a pre-existing scratch on the rear fender. Fortunately, we had taken a time-stamped picture of the scratch, proving they had rented it out that way. Secondly, they rented the car for return when the agency was closed for holidays & Sabbath, and gave us no instructions for how to return after closing time. The parking lot was shut for three days, and there were no instructions--no sign on the door, no box for depositing keys and contract, nothing. They tried to charge us for renting the car these additional days, and for parking it on the street in front of the agency. Then they claimed we should have returned the car to the airport in Tel Aviv--about 45 minutes away. Overall, spare yourself the aggravation.

Cons: They were not ready to accept driving license from Finland

Outrageous extra charges

Cons: I rented the car to be returned on Wednesday by 2pm. When I came to return the car the gate was locked and no one was there. Turns out it is because of a local public holiday that no one has bothered to inform me that I can't return the car around 2pm because they are closing down very early on that day. I called the customer service and they told me to park the car and return it the following Friday by 8am (they were closed the whole of Thursday!), which I did and they will take the holiday-thing into account when charging me for the rental. When I retuned my car on Friday morning they wanted to charge me for extra 2 days(!!) when I didn't even use the car and had it parked somewhere. Needless to say I couldn't return the car because of THEIR weird operating hours. They didn't want to waive the extra 2 days (in which the car didn't move) or even make a lower charge. I'm highly dissatisfied with the service I received and the extra charges that they made due to THEIR weird constraints. Very bad.

Pick up took almost 2 hours

Cons: They tried to double our price, took forever to fix, ruined our plans for the day

Cons: I had to wait a long time to get my car. The car showed a full tank of gas (there was 8 icons lit up). Moments after I left the car rental, it went down to 7/8ths. This upsets me, because that means I will be returning the car with at least 2 - 3 gallons more than I recieved. In Israel, the gas is very expensive.

The worst rental experience of my life

Pros: Car was new

Cons: This experience was the worst I've ever had. A confirmed reservation meant nothing. I waited 4 hours to get a car. Employees scrutinized every line of my reservation to try and avoid honoring it. When I asked to come back at the end of he day after waiting an hour I was told they would not hold the car for me if I wasn't there. It's astounding to be treated as if Dollar is doing you a favor by renting you a car. Really awful experience. Avoid this office.