Recent reviews
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- Negative
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8,0
Cons: Faster ok up. Enterprise "claim to fame", is their hospitality pk up, I understand vacation resorts traffic, however, 3 hrs. IS punishing and poor business decisions...
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9,2
Pros: Very very helpful all around
Cons: Price.
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10,0
Cons: Small rental car return signs at the Fort Walton airport. Be on the lookout.
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6,0
Enterprise was fine but the rental location was not at the airport
Pros: Once I was able to get an Uber to get to the rental location the rental process was quick and easy. The car was clean and ready. The seats in this car were pretty stained. Since the rental was in a touristy beach location, I'm thinking the stains were from repeated contact with wet swimwear. Not a big deal to me, but I was fearful I would be held accountable for the stained seats.
Cons: I failed to notice the rental location was not at the airport although Enterprise did have a location at the Destin airport. So, I arrive and go to the Enterprise counter. The clerk politely points out that my rental is at an off-airport location. I ask about a shuttle, and she says there is none because they have a location at the airport (the one I was currently at). I ask about the cars at the airport, and she tells me she cannot come close to my rental rate as all they have left are SUVs. She suggests I take a cab or Uber to the other location. The cab driver at the airport wanted $35. Uber was $19 ($23 with a tip). Once I got to the other location about eight miles away the rental was smooth. The clerk at that location commented on my rental low price. She also let me leave the car at the airport upon return although it cost me another $25. So, I got a really low price but it cost me just under $50 and some time to get the car at a location distant from the airport. Watching where I rent next time!
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10,0
Good service
Pros: They had the car prepared, very friendly and prepared. We were in and out in a matter of minutes. Same with drop off
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7,2
Pros: excellent service.
Cons: The only economy car they had was a smart car, NO space for anything! But! $12.00 for gas for 7 days. Make sure they have something other than a smart car.... you don't want it.
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2,0
Need to be clear on location of the rental car!!!
Pros: The reasonI rated POOR is when I arrived at the airport, I went to the Enterprise counter an found out that there was no reservation. My reservation was at someplace separate from the airport. To get to the place would have involved a taxi ride and extra time I did not have. Kyak should clearly state that their rental is an "in town" rental. There was another person at the counter at the same time who also fell into the same trap. Both of us ended up renting our cars from the airport counter.
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3,6
Wrong location
Cons: I put the airport code into the search box . It returned the choice for Enterprise , which I took . In getting to the airport , I found that , even though I had searched by the airport code , that it had booked me in a location that was going to be a $28 cab ride each way to get the car instead of the location right at the airport .
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8,8
Good Rental at a reasonable price
Pros: The price was much better than an airport rental price, and the location was more convenient for me. Checking out the car was relatively quick and easy. The car was clean and trouble free.
Cons: They emailed the rental agreement rather than giving me a printed copy. Since the agreement serves as the car's registration, this made me nervous. On the second day I asked for a hard copy which they readily provided. Returning the car took about 20 minutes; it should have been quicker.
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10,0
Pros: The car was new, easy to drive!
Cons: Limited hours for drop off
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7,6
Pick up / drop off
Pros: Drop off was quick and uneventful, Staff was friendly and helpful.
Cons: Pick up was not up to par. Pick up time was supposed to be 12:00 pm. Car was not ready needed to be cleaned so I delayed from getting on my way.
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4,0
Offsite location that required taxi
Pros: Nothing
Cons: It was an offsite location that required a $28 cab ride. They closed at 6pm so almost didn't get the car in time once I got off the plane. Location is hidden behind shopping center. I tried to cancel and find a car AT the airport but I was informed they were sold out. Be warned that even if you put an airport location on kayak it's not always the case.
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9,2
Pros: Very very helpful all around
Cons: Price.
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10,0
Cons: Small rental car return signs at the Fort Walton airport. Be on the lookout.
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10,0
Good service
Pros: They had the car prepared, very friendly and prepared. We were in and out in a matter of minutes. Same with drop off
review from
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8,8
Good Rental at a reasonable price
Pros: The price was much better than an airport rental price, and the location was more convenient for me. Checking out the car was relatively quick and easy. The car was clean and trouble free.
Cons: They emailed the rental agreement rather than giving me a printed copy. Since the agreement serves as the car's registration, this made me nervous. On the second day I asked for a hard copy which they readily provided. Returning the car took about 20 minutes; it should have been quicker.
review from
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10,0
Pros: The car was new, easy to drive!
Cons: Limited hours for drop off
review from
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8,0
Cons: Faster ok up. Enterprise "claim to fame", is their hospitality pk up, I understand vacation resorts traffic, however, 3 hrs. IS punishing and poor business decisions...
review from
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7,2
Pros: excellent service.
Cons: The only economy car they had was a smart car, NO space for anything! But! $12.00 for gas for 7 days. Make sure they have something other than a smart car.... you don't want it.
review from
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7,6
Pick up / drop off
Pros: Drop off was quick and uneventful, Staff was friendly and helpful.
Cons: Pick up was not up to par. Pick up time was supposed to be 12:00 pm. Car was not ready needed to be cleaned so I delayed from getting on my way.
review from
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6,0
Enterprise was fine but the rental location was not at the airport
Pros: Once I was able to get an Uber to get to the rental location the rental process was quick and easy. The car was clean and ready. The seats in this car were pretty stained. Since the rental was in a touristy beach location, I'm thinking the stains were from repeated contact with wet swimwear. Not a big deal to me, but I was fearful I would be held accountable for the stained seats.
Cons: I failed to notice the rental location was not at the airport although Enterprise did have a location at the Destin airport. So, I arrive and go to the Enterprise counter. The clerk politely points out that my rental is at an off-airport location. I ask about a shuttle, and she says there is none because they have a location at the airport (the one I was currently at). I ask about the cars at the airport, and she tells me she cannot come close to my rental rate as all they have left are SUVs. She suggests I take a cab or Uber to the other location. The cab driver at the airport wanted $35. Uber was $19 ($23 with a tip). Once I got to the other location about eight miles away the rental was smooth. The clerk at that location commented on my rental low price. She also let me leave the car at the airport upon return although it cost me another $25. So, I got a really low price but it cost me just under $50 and some time to get the car at a location distant from the airport. Watching where I rent next time!
review from
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2,0
Need to be clear on location of the rental car!!!
Pros: The reasonI rated POOR is when I arrived at the airport, I went to the Enterprise counter an found out that there was no reservation. My reservation was at someplace separate from the airport. To get to the place would have involved a taxi ride and extra time I did not have. Kyak should clearly state that their rental is an "in town" rental. There was another person at the counter at the same time who also fell into the same trap. Both of us ended up renting our cars from the airport counter.
review from
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3,6
Wrong location
Cons: I put the airport code into the search box . It returned the choice for Enterprise , which I took . In getting to the airport , I found that , even though I had searched by the airport code , that it had booked me in a location that was going to be a $28 cab ride each way to get the car instead of the location right at the airport .
review from
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4,0
Offsite location that required taxi
Pros: Nothing
Cons: It was an offsite location that required a $28 cab ride. They closed at 6pm so almost didn't get the car in time once I got off the plane. Location is hidden behind shopping center. I tried to cancel and find a car AT the airport but I was informed they were sold out. Be warned that even if you put an airport location on kayak it's not always the case.
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