Albuquerque Car Hire

1 location in Albuquerque

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National reviews

Car hire locations

National

Locations in Albuquerque

3400 University Blvd Se

+1 844 366 0506

All National reviews

National reviews in Albuquerque

Recent reviews

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Positive
Neutral
Negative

Find reviews that mention:

customer service

credit card

pick up and drop

car was clean

car available

great car

great service

car was great

great experience

friendly staff

car insurance

great price

drop off the car

4,4

Pros: The car operated well.

Cons: There was no one at the counter when I went to pick up the car - I called National. They charged me for an extra day when the car was late and didn’t even mention it at checkout. Also, there was a shot of whiskey left in the driver’s compartment - not something o should be finding in the car.

Reviewed Sep 2019

review from
10,0

Great car, great service

Pros: Our car was brand new - literally. It had three miles on it. Ms. D, the attendant at the car pick up area was super helpful. She was very friendly and showed us all of the features of our car before we left the lot.

Reviewed Mar 2018

review from
5,2

Never again!

Pros: Select vehicle on the lot

Cons: When you book with kayak, National considers you a second-class citizen. They want you to buy their $28-a-day insurance. (Warning about loss of use fees.) They say the Alliance insurance bought through kayak is insufficient. They charge $15 a day to allow your spouse to drive. They upsell, upsell, upsell: class of car, insurance, etc. etc. I won't rent with them again, either directly or through a third-party website. Use Budget!

Reviewed Sep 2016

review from
7,2

Pros: The car rode well and the truck had plenty of space for all of our luggage.

Cons: The front windshield was not clean and had streaks and hand prints that obscured view when traveling into the sun

Reviewed Jul 2016

review from
10,0

Best rental company by far

Pros: Free upgrades, no hassles, great prices.

Reviewed Feb 2016

review from
9,2

Albuquerque Balloon Fiesta

Pros: Car was clean and staff very helpful

Cons: Price higher than we had expected and almost no choice of vehicles. Presume due to demand from visitors to Balloon Festival.

Reviewed Oct 2015

review from

10,0

Great car, great service

Pros: Our car was brand new - literally. It had three miles on it. Ms. D, the attendant at the car pick up area was super helpful. She was very friendly and showed us all of the features of our car before we left the lot.

Reviewed Mar 2018

review from
10,0

Best rental company by far

Pros: Free upgrades, no hassles, great prices.

Reviewed Feb 2016

review from
9,2

Albuquerque Balloon Fiesta

Pros: Car was clean and staff very helpful

Cons: Price higher than we had expected and almost no choice of vehicles. Presume due to demand from visitors to Balloon Festival.

Reviewed Oct 2015

review from

7,2

Pros: The car rode well and the truck had plenty of space for all of our luggage.

Cons: The front windshield was not clean and had streaks and hand prints that obscured view when traveling into the sun

Reviewed Jul 2016

review from

4,4

Pros: The car operated well.

Cons: There was no one at the counter when I went to pick up the car - I called National. They charged me for an extra day when the car was late and didn’t even mention it at checkout. Also, there was a shot of whiskey left in the driver’s compartment - not something o should be finding in the car.

Reviewed Sep 2019

review from
5,2

Never again!

Pros: Select vehicle on the lot

Cons: When you book with kayak, National considers you a second-class citizen. They want you to buy their $28-a-day insurance. (Warning about loss of use fees.) They say the Alliance insurance bought through kayak is insufficient. They charge $15 a day to allow your spouse to drive. They upsell, upsell, upsell: class of car, insurance, etc. etc. I won't rent with them again, either directly or through a third-party website. Use Budget!

Reviewed Sep 2016

review from

Rated no. 2

Hertz

6,8 Good (145 reviews)

6 locations in Albuquerque

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Hertz reviews

Car hire locations

Hertz

Locations in Albuquerque

3400 University Se

+1 505 842 4235

5600 Holly Ne

+1 505 856 6373

600 Montano Road Ne

+1 505 341 6464

6300 San Mateo N E K-3

+1 505 856 6373

7710 Lomas Blvd Ne

+1 505 266 6550

9231 Coors Blvd

+1 505 899 5980

Overall

6.6
Cleanliness

7.1
Comfort

7.3
Pickup/dropoff

6.1
Value for money

6.7

Recent reviews

10,0 Excellent

Jul 25 2018

Really Good Rental & Office Help - What More Can You Ask For?

Pros: #1 Office was close by. We live in the NE Heights and most of the rental car offices were at the airport on the other side of town. So having a rental car place so close by was really good. #2 The agent who helped us - Rita - and her mgr. - Chelsea - were nice, friendly and knowledgeable which is always a really good thing too.

Cons: Only complaint was the car we got - a nice, expensive recent model Jaguar - was a little snug and we felt a little cramped but everything else about it (the ride, air conditioning, radio, gas mileage) was great and we definitely saw why customers would request that car. We thought we were getting a Nissan Altima and would've been happy with that but lucking out and getting a Jaguar for a day was also nice and really good.

4,4 Okay

Aug 17 2018

Cons: The car was badly damaged and quite dirty. Insurance rate was more than the car rental rate.

2,0 Mediocre

Jul 21 2016

Cons: i showed up with my printed out confirmed , reserved reservation for a car for 8 day rental and got to office, no cars... after 2 hrs of calls and saying I'm not leaving without a car.. hertz send me to their repair center and they gave me one. ran fine, just had no shocks left so handled very poorly.. then, they tried to charge me more since they had no cars for me under my reserved contract... horrible customer service my local office manager also... she was sick from eating some food she liked by had allergic reactions to, but kept eating it????? i'll avoid hertz at all costs..!! joe austin tx.

9,6 Excellent

Aug 6 2016

Pros: Great, fuel-efficient car; easy pick-up and drop-off

7,6 Good

Oct 14 2016

Car was fine. But Off Airport Location was a drag

Pros: Car

Cons: Car was not available at the airport. We had to take a $30 cab ride plus tip to get the prepaid car at a distant in-town Hertz location. We had to wait for a car to be prepped, when cars had been available at the airport.

10,0 Excellent

Oct 16 2016

Pros: The customer service was excellent. Martin was very personable.

Cons: The rental car had a long scratch on the driver door, but they were already aware of it so we didn't have any problems with that.

4,4 Okay

Dec 18 2016

Pros: Nice Mazda.

Cons: Strong smell of smoke in car, 40 minute wait at desk.

10,0 Excellent

Feb 21 2017

hertz manager trainee bailed me out

Pros: I searched for a car at Albuquerque International Airport and did not notice that your best offer was at a site in town. When I showed up at the airport, the nice manager found me a car and allowed me to pick up and return at the airport with only a minimal extra charge

Cons: The fact that an off-airport site came up in my search of your offerings.

5,2 Okay

Mar 5 2017

Make sure pick up location is correct

Pros: Hertz was great, helpful and professional.

Cons: It isn't always apparent where the pick up and drop off location is located just by viewing the Kayak rental information onscreen. I flew into the airport but found out that my rental location was at another (in town) site. After a taxi ride to the location and paying the drop fee to return the car to the airport, suddenly my cheap car rental wasn't such a great deal after all.. The Hertz attendant said that this was not uncommon for Kayak customers.

2,0 Mediocre

Jun 14 2017

Cons: Hidden fees & poor customer service didn't end up renting lost out on money will never go through a third party avain9

Rated no. 3

Enterprise

8,2 Excellent (87 reviews)

8 locations in Albuquerque

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Enterprise reviews

Car hire locations

Enterprise

Locations in Albuquerque

120 Lomas Blvd Ne

+1 505 842 8611

3400 University Blvd Se

+1 844 366 0505

3500 Coors Blvd Nw

+1 505 208 3972

4330b Westside Dr Nw

+1 505 890 4129

5000-b San Mateo Boulevard

+1 505 883 0300

5522 2nd St Nw

+1 505 343 1778

9104 Montgomery Blvd Ne

+1 505 296 8272

9433 Lomas Blvd Ne

+1 505 237 9864

Overall

8.1
Cleanliness

8.4
Comfort

8.4
Pickup/dropoff

8.0
Value for money

8.0

Recent reviews

2,0 Mediocre

Sep 19 2016

Did not get the rental because the office was clos

Cons: My assumption was that the Enterprise office was at the airport. This was wrong. My plane arrived at 7PM. This rental was placed at a downtown office that closed at 6PM. I had to rent from the Enterprise at the airport. They didn't have an intermediate car so I paid $184 instead of the $107 quoted. Kayak did not share everything I needed to know. Disappointing.

7,6 Good

Oct 6 2016

Pros: Drop off was super quick and easy!

Cons: Wasn't aware of the deposit charge. The deposit was accidentally charged twice, then one charge was immediately refunded, however in that interim my bank charged me an overdraft fee. Took me about 20 minutes at the bank to get it reversed.

10,0 Excellent

Oct 20 2016

Quick and easy

Pros: Friendly and helpful staff. Checking in was super fast and easy even at a different location. Nice car too. Very happy!

Cons: Nothing to report.

10,0 Excellent

Nov 25 2016

Rent where no man has gone before

Pros: Availability of car selection and locations. Return process was efficient.

Cons: Car wasn't immediately available on arrival at rental location. But minimal wait time.

8,4 Excellent

Nov 30 2016

Smaller truck

Pros: Great service but I wanted a smaller truck which would have been cheaper and better mpg

8,0 Excellent

May 4 2017

Cons: Two rear wheel drive truck handles badly on rough road.

5,2 Okay

Sep 14 2016

Pros: I shouldve called enterprise directly. I asked to rent from airport to airport. Kayak misrepresented the pick up was a $20. Cab fare from alb. The convertable I reserved, never happened. Thank goodness the girl at the off lot place was great.

Cons: I will never again use kayak for ANYTHING

10,0 Excellent

Oct 19 2016

upgrade

Pros: We got upgraded to a heavy duty truck which was very unexpected.

Cons: The gas mileage is of course not as good but they through a few goodies in to sweeten the deal all for less than what we had originally paid for.

10,0 Excellent

Oct 21 2016

Pros: Excellent customer service!! Great price!!

10,0 Excellent

Dec 2 2016

The best place to get a rental car in ABQ

Pros: Friendly Staff. Easy commute to from the airport. Fast service. Great car selection.

Rated no. 4

Thrifty

7,3 Good (42 reviews)

1 location in Albuquerque

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Thrifty reviews

Car hire locations

Thrifty

Locations in Albuquerque

3400 University Blvd Se

+1 877 283 0898

Overall

7.1
Cleanliness

8.0
Comfort

7.6
Pickup/dropoff

7.0
Value for money

6.7

Recent reviews

10,0 Excellent

Aug 10 2018

Excellent

Pros: Customer service was awesome!

Cons: N/A

9,2 Excellent

Jan 3 2019

Pros: The employees at the desk were extremely helpful regarding suggested routes to help us avoid icy and dangerous conditions as we drove from NM to CA. We very much appreciate their help!

3,6 Mediocre

Apr 4 2016

One way rental gets worst car on the lot?

Pros: The drop off experience was very good, with very friendly/understanding attendants.

Cons: I don't know for sure, but it seems like more than a coincidence that a very damaged car was provided to the renter (me) who would drive it far away (one way rental). Worse was that they made no effort to detail the numerous damages to the car. I'm accustomed to having to check out a car, including going over damages. This pickup points expects you to drive away. I had to find someone and make them document the damaged trunk (like someone pried it open with a crow bar) and dislodged bumper; and many small dings. Furthermore, there was dirt inside. I was charged 2.5 times their local rate and was given their worst car, with service that bordered on deceptive. Thrifty, who is one in the same as Dollar at ABO, is NO LONGER my rental company of choice.

5,2 Okay

Apr 8 2016

Fraud alert!! Added $75/day CDW - I had already b

Pros: Nothing outweighed the negative that they fraudulently added their own CDW when I already bought the Allianz insurance from Kayak!!!

Cons: We prepaid for the Allianz insurance through Kayak - Thrifty added their own anyway - $75 per day!!!!! Beware!!!!! Scam scam scam ... See other reviews!!!

9,2 Excellent

Apr 17 2016

Pros: Vehicle was very comfortable and the representative was helpful and knowledgeable

Cons: Had to go to the airport for pick up and drop off

8,0 Excellent

May 4 2016

Easy drop off

Pros: staff was responsive; nice car and great value.

Cons: We were shown to car and authoriEd to drive off. We self inspected and found a huge (18-20") scratch. Couldn't find a human at first so had to wait in Thrifty lot. Finally found employee and the scratch was not noted prior to us. Good thing we checked car and reported BEFOREHAND we drove away as we would've been liable for said scratch. That was my only negative. Car was clean but not sparkling as we had to wash Windows upon pick up.

3,2 Mediocre

Oct 4 2016

Don't rent from Thrifty at ALB

Cons: We went to pick up the car and they told us that it was be another $78 than the quoted price for instance. We told them it's on our card and our personal auto insurance and that we didn't need it. They told us we had to no matter what. Also my flight was delayed and my friend had the rental confirmation. They were incredibly rude and wouldn't let her pick up the car until I called thrifty and changed the name. Horrible customer service.

4,0 Okay

Mar 5 2017

Misleading

Pros: Car was okay but we thought we were going to get a midsize car for the deal. We needed that size of car and that was what I specifically asked for. Instead they used some word to imply we didn't get the lucky draw so we had to pay more for the midsize. Will never use this company again.

Cons: customer service; unfriendly,

9,2 Excellent

Mar 7 2017

Drop off guy was fabulous

Pros: The drop off guy helped me with my issue as I dropped off the vehicle. The situation was unusual and he was fantastic - fast, courteous. He was a problem solver.

2,8 Mediocre

Mar 12 2017

Fun car?

Pros: The price

Cons: The ad was misleading when I booked the car. It was a compact crappy car.

Rated no. 5

Payless

7,0 Good (39 reviews)

1 location in Albuquerque

╳

Payless reviews

Car hire locations

Payless

Locations in Albuquerque

3400 University Boulevard Se

+1 505 247 6705

Overall

6.7
Cleanliness

7.3
Comfort

7.5
Pickup/dropoff

6.6
Value for money

6.9

Recent reviews

4,8 Okay

Nov 15 2016

So far off the mark.........

Pros: Easy return.

Cons: 1. Long line at the rental desk - with just ONE employee working there at the time. 2. They had NO (zero) cars available EXCEPT ONE Nissan Frontier mid-size pick-up truck. (I had reserved a compact car). The two renters in line ahead of me were told they could wait for a car to become available - or go to another car rental desk. 3. I chose to take the pick-up truck as I did not have the luxury of waiting an unknown amount of time for a compact. The rental price was the same as my compact reservation price, but I ended up paying a LOT more for gas.

10,0 Excellent

Oct 21 2015

Quick, painless rental at Albuquerque.

Pros: No problems, no hassles, good car.

Cons: Can't think of a thing.

2,0 Mediocre

Nov 23 2015

Pros: Absolutely nothing

Cons: Unbelievably slow, but that was only the beginning. The agent said my (only) card was being declined, twice. Called my bank, Payless had not been declined, hadn't even connected. I stood in line behind one person for a further 45 minutes, and this time the agent said they had a new "system", and it couldn't read my card! He suggested I try another rental company, so I tried, but cost was exorbitant. So after TWO AND A HALF HOURS trying to rent a car, almost all of it spent at the Payless desk, I decided to use a taxi. It was a good decision. They were cheaper than a car would have been, even Payless, prompt and courteous. This is the second time I've tried unsuccessfully to rent a car from Payless at ABQ, and for sure the last.

10,0 Excellent

Feb 20 2016

Pros: The process was so simple and easy. I would definitely use them again.

5,6 Okay

Feb 22 2016

Pros: decent care for a reasonable price

Cons: at pick-up sales person tried to sell me an upgrade, then added some kind of roadside emergency coverage without my consent ($4.99/day), and misinformed me about local gas prices hoping to entice me to purchase pre-pay gas option. The cost shown on my original reservation was $205 and the initial contract the agent printed up was $275. I hate this kind of nickel-dime stuff at the desk and he had to redo the contract to remove the roadside emergency coverage that he hadn't mentioned and thought I wouldn't notice which cost me time at the counter. I know employees are trained in these deceptive practices and find it deplorable.

6,0 Good

Mar 3 2016

Hidden Fees

Pros: Customer service and quality of the vehicle were excellent.

Cons: I HATE HIDDEN FEES! It's. Equivalent to being lied to. My $99 agreement became $172 when I turned in the car. To me it is fraud.

10,0 Excellent

Apr 18 2016

Pros: The Albuquerque rental center is amazing. Wonderful. The dropoff was especially easy and smooth. I'll be using Payless again, for sure.

10,0 Excellent

Apr 28 2016

Pros: The staff was very friendly and took care of everything I needed right away

5,2 Okay

May 24 2016

Pros: The employees I had interaction with were very nice. I just wish they had a way to staff the counter/booth all the time.

Cons: When I returned the car no one was in the booth. There was a note "I'll be back in 20 minutes". I was unable to wait 20 minutes because I had to catch a plane. It was uncomfortable just putting the keys in the box. I still have not received a receipt for my rental car 2 days later.

7,2 Good

May 24 2016

Pros: Good car

Cons: Overcharged. I was promised a charge around $240 upon pickup. I had paid $60 for insurance offered by kayak. The clerk tried signing me up for the insurance Payless offers, amounting to a total of over 500 dollars. Had i not been alert, i would have signed up for both policies. I was also overcharged on my credit card; Payless estimated the overall cost for the week would be around 240 dollars, though a charge of 319 dollars has appeared on my statement.

Rated no. 6

Dollar

7,0 Good (61 reviews)

1 location in Albuquerque

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Dollar reviews

Car hire locations

Dollar

Locations in Albuquerque

3400 University Blvd Se

+1 866 434 2226

Overall

6.6
Cleanliness

7.7
Comfort

7.4
Pickup/dropoff

6.5
Value for money

6.8

Recent reviews

6,8 Good

Apr 25 2016

Deceptive pricing. Renter Beware.

Pros: Rental car was clean, roomy and got good gas mileage. Comfortable and handled well in snowy conditions. GPS worked very well even in remote areas of northern New Mexico.

Cons: Slow leak in left rear tire required continual filling. At pickup I was informed that I could not use my Bank of America debit card. This meant that my traveling companion needed to use her card which added approximately $200 more for the rental (extra driver and other charges). I was quoted $230 online but ended up paying around $560. At pick up the woman at the counter said I could sign up for a top-up refill at $1.98 a gallon which I did. At return, I was charged for an entire tank of gas at $1.98, not a top-up. I will not use Dollar Car Rental again.

10,0 Excellent

Jan 25 2017

great experience

Pros: An upgraded car, better than the economy class reserved!

Cons: Unit was getting long in the tooth, required alot of documentation regarding existing body, wheel and wind screen damage. Nothing major, I just wanted to make sure I wasn't going to be held responsible for it.

4,0 Okay

Feb 10 2017

Don't be scammed

Pros: Nothing

Cons: I made the reservation for four days and just used the default drop off pick up times of noon. I've never had a problem with any rental car company in the past picking up a car as much as a day early. I arrived 1 1/2 hours early and was told that if I picked up the car even ONE MINUTE before noon that my contract would be invalidated and a new one generated. So I asked what the "new" price would be. Instead of the $90.00 rate on my contract the new rate was quoted as $150.00. So I asked what would happen if I picked up the car one minute after noon and received a shrug. I started to walk away and the lady called me back and said maybe she could "do better." So I let her run another quote and she came up with a total of $110.00, still over the original rate, but my daughter was waiting for me at the terminal so I took it. The car initially looked fairly clean, but as soon as sunlight hit the windows, they were so smeared I could barely see out of them so I had to stop at the first gas station to clean them. Also I was told if I chose the "bring it back full" option I had to save the receipt to prove I had filled up within 10 miles of the airport. I did this and when I tried to give it to the lady who checked me in, she said she didn't need it. All in all extremely poor experience with Dollar and I will never rent with them again.

10,0 Excellent

Mar 10 2017

great 9.8/10

Pros: Early drop off (4am) worked seamlessly.

Cons: The kayak price was the price I ended up paying, but the woman at the counter increased the price by about $20. She said there were extra taxes not included in the final-tax-kayak price, and she was wrong ultimately in terms of what I was billed after the car was returned, but it's never fun to deal with those hard-to-avoid car rental indignities.

2,0 Mediocre

Mar 29 2017

Where is my refund?

Cons: I cancelled my reservation due to no longer needing a vehicle. While that was taken care of properly, I still have not been credited for the added insurance that I purchased for the trip and that was about 6 days ago.

5,6 Okay

Apr 13 2017

Pros: Everything about the car was great

Cons: Customer Service was horrible and I felt like I was not important to Dollar as a customer. I was ignored on many occasions during the pick up and drop off. Same agent took attended to me each time. Very unprofessional and unwilling. Also made a reservation for one price and ended up paying almost $70 more than the reservation! I will never rent from Dollar again.

3,6 Mediocre

Jul 25 2017

Pros: Availability

Cons: I waited in line for over an hour. This cut into our vacation, making us miss the beginning of our show. I was also told I could pay in cash for the Carr at the drop off, which was not true. Way too expensive to pick up in one location and drop off in another.

8,4 Excellent

Oct 18 2015

Pros: Customer service, transaction speed, car choices

10,0 Excellent

Oct 26 2015

Oops! Did not go to Albuquerque

Pros: I thought this was for another city where I rented a car from Dollar. Sorry! Anyway, everything at that Dollar local was perfect.

8,0 Excellent

Nov 2 2015

Pros: Got upgraded for free to SUV

Cons: Had to return car once for broken AC system

Rated no. 7

Budget

7,0 Good (41 reviews)

5 locations in Albuquerque

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Budget reviews

Car hire locations

Budget

Locations in Albuquerque

1901 University Boulevard Ne

+1 505 884 4771

3400 University Boulevard Se

+1 505 764 3560

3501 Pan American Freeway Ne

+1 505 344 7196

4770 Montgomery Boulevard Ne

+1 505 872 9541

9501 Coors Blvd Northwest

+1 505 897 6725

Overall

6.8
Cleanliness

7.8
Comfort

7.4
Pickup/dropoff

6.2
Value for money

6.7

Recent reviews

8,0 Excellent

Oct 27 2017

Cons: The pick up process took along than I expected. The associates were very nice but to chatty with customers, therefore a long line. The pick up process took almost 30 minutes. The rental company adjacent to the Budget counter helped 4-5 customers to their one customer.

6,0 Good

Oct 19 2015

Cheap, but you get what you pay for

Pros: Cheap!

Cons: Grumpy employees The "compact" car I was given is classified as "subcompact" by other car rental companies

8,0 Excellent

Nov 18 2015

Easy Drop Off At The Airport

Pros: Easy to deal with.

Cons: No complaints on the drop off.

5,6 Okay

Oct 11 2016

Just Okay

Pros: quick check-in. clean car.

Cons: Car had some kind of transmission problem. Sluggish with acceleration problems. Delays in returning car. One guy for a lot of over 50 cars. Also, at checkout our final bill was MUCH higher than printed quote. Some sort of typo caused by clerk at check-in that resulted in an over charge of more than $200 while attempting check-out. This error took 7 days to adjust on our credit card statement.

6,0 Good

Oct 11 2016

Cons: I TURNED THE CAR IN TWO DAYS EARLY AND THEY WOULD NOT ADJUST THE PRICE. CHARLIE BAKER

10,0 Excellent

Feb 7 2017

Helpful Check-in service

Pros: The person who greeted me at the counter gave me options for an upgrade. This still fit with-in our budget and was the best advice. The rental return was quick and easy.

10,0 Excellent

May 6 2017

Good job!

Pros: Large, airport franchise. Good, efficient, effective, professional personnel. Total time to return vehicle, complete paperwork and board the bus back to the airport less than 5 minutes. I'm happy to recommend this agency.

Cons: None.

9,2 Excellent

Jun 9 2017

Shocked by bottom line

Pros: Great car , upgraded to a Ford Edge, pickup and dropoff was easy.

Cons: The taxes and fees added over 40% to the tab, not a Budget issue but would have appreciated a warning.

5,6 Okay

Jun 28 2017

Bait and switch - car rental's backbone?

Pros: The vehicle was real nice and the outside staff did their job well.

Cons: Quoted price of $230 ended up being $570 with add on fees, refueling charges, airport fees, etc., etc. What a snake pit of fast talking disinformation and deception. NEVER going to use this company again. There are much better options that I will use, and I'll encourage others to do the same.

8,0 Excellent

Aug 3 2017

Pros: I loved the guy who worked at the Albuquerque airport where we dropped off the car. A really cool guy and very helpful. Shuttle service was very efficient.

Cons: The gas station is a bit of a trek from the airport.

Rated no. 8

E-Z Rent-A-Car

6,9 Good (74 reviews)

1 location in Albuquerque

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E-Z Rent-A-Car reviews

Car hire locations

E-Z Rent-A-Car

Locations in Albuquerque

3400 University Blvd SE, Suite N

+1 505 242 6154

All E-Z Rent-A-Car reviews

E-Z Rent-A-Car reviews in Albuquerque

Recent reviews

All reviews
Positive
Neutral
Negative

Find reviews that mention:

customer service

pick up the car

car was clean

car available

returned the car

use this company

car was great

great car

waited over an hour

long line

poor customer

great service

2,0

Cons: My flight was cancelled and I did not make my car reservation within 24 hours so they cancelled reservation even though it was prepaid. Will never go through a third party again.

Reviewed Sep 2019

review from
2,0

Pros: Nothing.

Cons: They could be more upfront about their pricing. I recommend going with someone else that allows unlimited mileage included in their pricing. You may pay more upfront but in the long run you will save. Only having 250 miles per day isn’t worth it considering most people will have to drive beyond that

Reviewed Aug 2019

review from
5,2

Cons: The vehicle I requested was not available and I had to take an up-charge for a larger vehicle. I was not happy with this, but it was the only option available to me as I was on vacation with 3 other adults depending on me to get them to our destination.

Reviewed Mar 2019

review from
2,0

Cons: The ticket counter was closed once I got there and no provisions were made for a rental. Which left me looking for a vehicle at 12:30 in the morning. Fortunately one of your competitors was open and indicated this happens all of the time and was more than happy to better the price offer and upgrade the vehicle. I don’t think I’ll be using this service again.

Reviewed Dec 2018

review from
4,4

No cars upon pickup

Cons: When I arrived at the car rental location, there were no cars, even though I had a reservation. I had to wait over an hour past my reservation to pick up my car (and the whole time they told me I should expect to wait even longer). The employees were not understanding about the situation, and upon drop off, they told me I was lucky to even get a car at all.

Reviewed Sep 2018

review from
10,0

Cons: Great. Very helpful.

Reviewed Sep 2018

review from
6,0

Cons: Had a slow leak in a tire so had to go back multiple times before getting a different car. Took several hours off my trip.

Reviewed Aug 2018

review from
9,2

Pros: Easy check-in and check-out

Cons: Nothing

Reviewed Jul 2018

review from
2,0

Abandoned carless in the middle of the night

Pros: ABSOLUTELY NOTHING, TERRIBLE.

Cons: Counter was supposed to be open until 11:59pm. I had a 11pm pickup time but my flight was late. I got to the counter at 11:48pm and they were gone for the night.

Reviewed Mar 2018

review from
8,0

Cons: Kayak offers a third party insurance company. I learned from Budget that if anything had happened, Budget would charge me for the damage and I would have to go through the third party for compensation. I find this to be a deceptive offer by Kayak.

Reviewed Mar 2018

review from
10,0

Awesome service

Pros: The price for a minivan for 4 days was amazingly affordable and way better than any other rental. Then on top of that, they gave us free food vouchers at several places in both Albuquerque and Santa Fe!

Reviewed Mar 2018

review from
6,0

EZ is not at the airport. It’s called Advantage ‘

Pros: Car is exactly what we were told we would get.

Cons: EZ is not listed anywhere at airport. After spending 20 minutes looking for it there is a tiny sign at the very last rental office under the Advantage sign. Pick up tool 30 more minutes even though there was only one other person in front of us and we prepaid.

Reviewed Feb 2018

review from

10,0

Cons: Great. Very helpful.

Reviewed Sep 2018

review from
9,2

Pros: Easy check-in and check-out

Cons: Nothing

Reviewed Jul 2018

review from
10,0

Awesome service

Pros: The price for a minivan for 4 days was amazingly affordable and way better than any other rental. Then on top of that, they gave us free food vouchers at several places in both Albuquerque and Santa Fe!

Reviewed Mar 2018

review from

8,0

Cons: Kayak offers a third party insurance company. I learned from Budget that if anything had happened, Budget would charge me for the damage and I would have to go through the third party for compensation. I find this to be a deceptive offer by Kayak.

Reviewed Mar 2018

review from

2,0

Cons: My flight was cancelled and I did not make my car reservation within 24 hours so they cancelled reservation even though it was prepaid. Will never go through a third party again.

Reviewed Sep 2019

review from
2,0

Pros: Nothing.

Cons: They could be more upfront about their pricing. I recommend going with someone else that allows unlimited mileage included in their pricing. You may pay more upfront but in the long run you will save. Only having 250 miles per day isn’t worth it considering most people will have to drive beyond that

Reviewed Aug 2019

review from
5,2

Cons: The vehicle I requested was not available and I had to take an up-charge for a larger vehicle. I was not happy with this, but it was the only option available to me as I was on vacation with 3 other adults depending on me to get them to our destination.

Reviewed Mar 2019

review from
2,0

Cons: The ticket counter was closed once I got there and no provisions were made for a rental. Which left me looking for a vehicle at 12:30 in the morning. Fortunately one of your competitors was open and indicated this happens all of the time and was more than happy to better the price offer and upgrade the vehicle. I don’t think I’ll be using this service again.

Reviewed Dec 2018

review from
4,4

No cars upon pickup

Cons: When I arrived at the car rental location, there were no cars, even though I had a reservation. I had to wait over an hour past my reservation to pick up my car (and the whole time they told me I should expect to wait even longer). The employees were not understanding about the situation, and upon drop off, they told me I was lucky to even get a car at all.

Reviewed Sep 2018

review from
6,0

Cons: Had a slow leak in a tire so had to go back multiple times before getting a different car. Took several hours off my trip.

Reviewed Aug 2018

review from
2,0

Abandoned carless in the middle of the night

Pros: ABSOLUTELY NOTHING, TERRIBLE.

Cons: Counter was supposed to be open until 11:59pm. I had a 11pm pickup time but my flight was late. I got to the counter at 11:48pm and they were gone for the night.

Reviewed Mar 2018

review from
6,0

EZ is not at the airport. It’s called Advantage ‘

Pros: Car is exactly what we were told we would get.

Cons: EZ is not listed anywhere at airport. After spending 20 minutes looking for it there is a tiny sign at the very last rental office under the Advantage sign. Pick up tool 30 more minutes even though there was only one other person in front of us and we prepaid.

Reviewed Feb 2018

review from

Rated no. 9

Advantage

6,6 Good (72 reviews)

1 location in Albuquerque

╳

Advantage reviews

Car hire locations

Advantage

Locations in Albuquerque

3400 University Blvd SE, Suite N

+1 505 242 6154

Overall

6.4
Cleanliness

7.0
Comfort

7.2
Pickup/dropoff

6.4
Value for money

6.5

Recent reviews

4,0 Okay

May 12 2018

Cons: Company messed up my bill; upgraded car was not properly checked to be on the road; left back wheel kept loosing air.

2,0 Mediocre

Jul 27 2018

Pros: Nothing

Cons: The agreement stated “ unlimited mileage” that was not true. To get unlimited mileage it would cost an additional $20.00 per day. The person at the rental counter was rude and didn’t seem to care if I had the vehicle ( which I refused). I have rented from nearly every other car rental company with little or no problems. I suggest you pay a little extra and use another company.

10,0 Excellent

Aug 3 2018

Pros: The Albuquerque office was awesome in all aspects! I told them again I'll definitely rent from them when I'm in ABQ!

2,0 Mediocre

Aug 10 2018

No car available

Cons: Advantage had no vehicles available even though I had a reservation. I was left stranded without a car.

10,0 Excellent

Nov 3 2015

Pros: I like to the Space and the gas mileage impressed with how far I got and only had to fuel up once

8,0 Excellent

Nov 13 2015

Good clean cars but the insurance is to high!

Pros: Clean car!

8,4 Excellent

Nov 25 2015

Great car, great price, but smokey

Cons: After we drove away we began to smell and feel the effects of a car that had been smoked in and covered up by air freshener. As my wife and I are both very allergic to cigarette smoke, we had to drive the whole trip with the windows down or cracked enough to let in fresh air. The good news is Advantage gave us 20% refund upon out return and lodging our disappointment.

10,0 Excellent

Nov 30 2015

Pros: the staff at ABQ were very helpful especially the ladies at the counter.

10,0 Excellent

Dec 7 2015

It was great

Pros: Easy and cheap.

Cons: Nothing

10,0 Excellent

Dec 7 2015

Pros: All good, thanks!

Rated no. 10

Alamo

8,5 Excellent (27 reviews)

1 location in Albuquerque

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Alamo reviews

Car hire locations

Alamo

Locations in Albuquerque

3400 University Blvd Se

+1 844 366 0504

Overall

8.6
Cleanliness

8.5
Comfort

8.5
Pickup/dropoff

8.6
Value for money

8.4

Recent reviews

10,0 Excellent

Apr 6 2017

Pros: In and Out was very quick and easy.

10,0 Excellent

Jul 14 2016

Pros: The reservation was simple to make and customer service answered all of my questions.

Cons: NA

9,6 Excellent

Sep 5 2016

Easy

Pros: Check in was fast and easy. The car was a Nissan Versa and drove really well and was clean. Return was crazy easy.

10,0 Excellent

Sep 13 2016

Easy Pick-up and Return. Price was very good. Ca

Pros: Great gas mileage. Super friendly and professional Alamo employees. Car was new, clean and had directions for Alamo rental location and surrounding areas in compartment, which was very handy. Price was very good.

10,0 Excellent

Sep 15 2016

Alamo economy rental

Pros: No complaints whatsoever. Apparently Alamo and National share a counter, workers, and fleet of cars in Albuquerque. Got a Ford Fiesta tiny little thing for just a shade over $10/day. Three days ended up costing $35, spent more on gas than on renting the car. And the car was surprisingly smooth, an enjoyable ride up to Raton and back as well as driving around Santa Fe and Albuquerque. Staff was efficient and courteous on pickup and drop-off, car was cheap and more than adequate, plenty clean. Great value in my eyes.

9,6 Excellent

Sep 17 2016

Pros: Drop off was very easy

Cons: Car was a bit old. No back up camera

8,0 Excellent

Sep 19 2016

EVERYTHING WENT SMOOTHLY

Pros: The fact that we had no problems

Cons: Nothing

5,2 Okay

Oct 10 2016

Cons: Too much money.

10,0 Excellent

Oct 15 2016

Cons: 1st class operation...fast easy check in

10,0 Excellent

Oct 17 2016

ABQ Airport Alamo a Joy to Work with

Pros: Fast check out. Friendly staff at the counter and on the lot. Nice car. Great, easy, fast return. Very helpful!

Rated no. 11

Avis

7,8 Good (19 reviews)

5 locations in Albuquerque

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Avis reviews

Car hire locations

Avis

Locations in Albuquerque

1901 University Boulevard Northeast

+1 505 884 6807

3400 University Boulevard Southeast

+1 505 842 4080

3501 Pan American Freeway NE, Suite B

+1 505 344 9133

4770 Montgomery Boulevard Northeast

+1 505 830 2803

9501 Coors Boulevard Northwest

+1 505 792 4460

Overall

7.5
Cleanliness

8.6
Comfort

8.2
Pickup/dropoff

6.9
Value for money

7.6

Recent reviews

6,4 Good

Mar 26 2018

Check your pickup location!

Cons: We thought we had booked a car from the airport car rental center, but when we got there they said we had to go to an Avis franchise in town. It was a &30 cab ride and a real hassle. But they did let us return the car at the airport.

10,0 Excellent

Sep 16 2018

Pros: The price was very reasonable. Pick up and drop off was a breeze.

5,2 Okay

Dec 13 2016

Avis is a rip off

Pros: I liked the price.

Cons: The agent was rude, tried to rip me off big time and when I caught him and went to another agent he came down and tried to bully the other agent to rip us off too.

10,0 Excellent

Sep 12 2016

Pros: Great car!!! Clean and very new!

8,8 Excellent

Nov 20 2016

Pros: Nice new car, comfortable.

Cons: We came in before midnight and it took us an hour to just pick up our car, it was already reserved and paid for. Avis was closed thus we had to go to Budget. There should be a faster system if you don't want any add ons.

8,0 Excellent

Jul 12 2017

Staff will try to trick you into paying more

Cons: Staff tried to trick me into paying 3X for the car I already set up and confirmed online with Kayak, then blamed me for not understanding the terminology. I'm not in the car rental business. I left with the rental car angry. Killed my good mood.

7,6 Good

Jul 18 2017

long wait

Pros: The double upgrade.

Cons: 45 minutes in line. Only serviced 5 customers with two attendants during that time. We went outside to get our car to find NO cars in the lot, only trucks and vans. They were waiting for cars. Must have been a crazy busy week in ABQ

10,0 Excellent

Aug 21 2017

Pros: Very friendly and speedy assigning a vehicle when went out to find it didn't have to wait long and checking out very friendly gentleman giving us directions and enjoy our stay

Cons: Rental cars are way far from airport

10,0 Excellent

Nov 12 2017

Pros: No hassles on either end of a one way rental. Very reasonable rate.

4,0 Okay

Mar 22 2018

Cons: Terrible service. Counter rep was absolutely apathetic, and seemed annoyed we were able to book a rental through Kayak 5 min after she told us she didn't have any available cars.

Advance Car And Truck Rental

1 location in Albuquerque

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Car hire locations

Advance Car And Truck Rental

Locations in Albuquerque

3400 University Blvd SE N, Albuquerque, Bernalillo County, New Mexico

+1 505 242 6154

Eagle Rent A Car

1 location in Albuquerque

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Car hire locations

Eagle Rent A Car

Locations in Albuquerque

12910 Central Ave Se

Easirent

1 location in Albuquerque

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Car hire locations

Easirent

Locations in Albuquerque

Albuquerque International Airport

Europcar

1 location in Albuquerque

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Car hire locations

Europcar

Locations in Albuquerque

Please Go To The Advantage Counter

+1 505 242 6154

keddy by Europcar

1 location in Albuquerque

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Car hire locations

keddy by Europcar

Locations in Albuquerque

3400 University Blvd Se, Suite N, Albuquerque

+1 505 242 6154

Sunnycars

1 location in Albuquerque