Guest reviews
Overall rating
6,6
Good
Based on 2 711 reviews
Cleanliness
7,9
Comfort
7,9
Pickup/dropoff
7,4
Value for money
7,5
Pros
"Car was great and clean."
(in 207 reviews)
"Good value for the money."
(in 94 reviews)
"Great car for the price."
(in 108 reviews)
Cons
"Long wait over 45 minutes."
(in 86 reviews)
"Reserved Car was not available"
(in 116 reviews)
"The customer service aspect was terrible."
(in 209 reviews)
Recent reviews
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Find reviews that mention:
customer service
pick up the car
car was clean
credit card
long wait
car available
car was great
car smelled
picked up the car
long line
great car
great price
great value
friendly staff
took about five minutes
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7,6
Pros: Friendly staff. Did the best they could.
Cons: Did not get car I reserved. Car shortage, had to wait for car to come in. Not a smooth experience.
review from
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10,0
Pros: Friendly and helpful people working the counter. The car was clean and great for our trip.
review from
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10,0
Pros: Easy! We always go with Payless at the ABQ airport. No problems, great deal, and fast service.
review from
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7,6
Albuquerque Rental
Pros: Off site transportation was efficient, full size rental rate for Payless was reasonable compared to others
Cons: Picked up the car after dark. Car was reasonably clean, but windows were dirty. Hard to see out of front and back, lots of glare, day and night. Mentioned this on my check in on return, and the staff said it is hard to keep windows clean in New Mexico, especially with high temps. Other than that, a good transaction
review from
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10,0
Pros: customer service at checkout
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10,0
Pros: The price point was very good considering I decided an hour prior
Cons: Too much waiting at the counter
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8,4
Pros: Easy return process and representative was very efficient and nice.
review from
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10,0
Car rental
Pros: The drive of the car was excellent. Very smooth driving. Very clean. And comfortable
Cons: The representative did not write anything down for me as far as telling me were to find the car. O.my told me the row. I was late for my meeting because I spent some time looking for the car.
review from
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4,8
Difficult drop off & overcharged versus reservation rate
Pros: Car was comfortable and drove well.
Cons: Quote on website w/taxes included was 82.85 but I was charged 112.75. Drop off location was difficult to get to.
review from
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10,0
Pros: My daughter liked the price. Gentleman that helped us at the airport for Payless was very nice and informative!!! Happy with all of it! Would definitely use you again!! Thanks, Beverly
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7,6
Vehicle was low on oil when I checked it, I had to
Pros: Customer service Representatives were good.
Cons: The rental vehicle should have been inspected better for maintenance issues, and corrected before releasing it.
review from
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4,4
Non verbalized fees added
Pros: People were friendly and pick up/drop off relatively easy. Car was as expected.
Cons: I was quoted $174 and was confirmed by the Rep at pick up. When asked about loss damage waiver I declined the suggestion. The representative proceeded to finish paperwork. After drop off I received a bill for about $360. After closer look at the paper work, th Rep added loss damage waiver and cost me an extra $30 per day. This is a poor customer experience since this was declined and not verbalized by the Rep at pick up.
review from
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10,0
Pros: Friendly and helpful people working the counter. The car was clean and great for our trip.
review from
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10,0
Pros: Easy! We always go with Payless at the ABQ airport. No problems, great deal, and fast service.
review from
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10,0
Pros: customer service at checkout
review from
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10,0
Pros: The price point was very good considering I decided an hour prior
Cons: Too much waiting at the counter
review from
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10,0
Car rental
Pros: The drive of the car was excellent. Very smooth driving. Very clean. And comfortable
Cons: The representative did not write anything down for me as far as telling me were to find the car. O.my told me the row. I was late for my meeting because I spent some time looking for the car.
review from
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10,0
Pros: My daughter liked the price. Gentleman that helped us at the airport for Payless was very nice and informative!!! Happy with all of it! Would definitely use you again!! Thanks, Beverly
review from
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7,6
Pros: Friendly staff. Did the best they could.
Cons: Did not get car I reserved. Car shortage, had to wait for car to come in. Not a smooth experience.
review from
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7,6
Albuquerque Rental
Pros: Off site transportation was efficient, full size rental rate for Payless was reasonable compared to others
Cons: Picked up the car after dark. Car was reasonably clean, but windows were dirty. Hard to see out of front and back, lots of glare, day and night. Mentioned this on my check in on return, and the staff said it is hard to keep windows clean in New Mexico, especially with high temps. Other than that, a good transaction
review from
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8,4
Pros: Easy return process and representative was very efficient and nice.
review from
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7,6
Vehicle was low on oil when I checked it, I had to
Pros: Customer service Representatives were good.
Cons: The rental vehicle should have been inspected better for maintenance issues, and corrected before releasing it.
review from
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4,8
Difficult drop off & overcharged versus reservation rate
Pros: Car was comfortable and drove well.
Cons: Quote on website w/taxes included was 82.85 but I was charged 112.75. Drop off location was difficult to get to.
review from
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4,4
Non verbalized fees added
Pros: People were friendly and pick up/drop off relatively easy. Car was as expected.
Cons: I was quoted $174 and was confirmed by the Rep at pick up. When asked about loss damage waiver I declined the suggestion. The representative proceeded to finish paperwork. After drop off I received a bill for about $360. After closer look at the paper work, th Rep added loss damage waiver and cost me an extra $30 per day. This is a poor customer experience since this was declined and not verbalized by the Rep at pick up.
review from
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Where can I find Payless hire cars in Albuquerque?
3400 University Boulevard Se, Payless car hire
Address
3400 University Boulevard SePhone
+1 505 247 6705FAQs about hiring a car from Payless in Albuquerque
How many car hire locations does Payless have in Albuquerque?
Payless has 1 car hire location in Albuquerque. Take a look at our Payless hire location map to find the best car hires near you.
Does Payless have a car hire location at the airport: Albuquerque Airport (ABQ)?
Yes
Does Payless offer shuttle or airport pick-up services from Albuquerque Airport (ABQ)?
Yes
