Guest reviews
Overall rating
6,6
Good
Based on 2 715 reviews
Cleanliness
7,9
Comfort
7,9
Pick-up/Drop-off
7,5
Value for money
7,5
Pros
"Staff very friendly and helpful"
(in 961 reviews)
"Our own car was fine."
(in 2507 reviews)
"Car was clean and overall good."
(in 276 reviews)
Cons
"There were no cars available."
(in 135 reviews)
"Did not pick up car"
(in 2339 reviews)
"Car smelled like an ashtray."
(in 331 reviews)
Recent reviews
Traveller rating
15
10
11
7
2
Find reviews that mention:
customer service
car was clean
pick up the car
credit card
car available
pick up and drop
friendly staff
car was great
long line
car smelled
great car
great price
great value
waited a few minutes
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8,0
Pros: The whole operation was very understaffed but the people I dealt with, particularly a young man in ABQ, were very helpful and polite. The drop-off was the same, the lot at DEN was closed, which made me nervous about missing my flight. There was no indication anywhere that I was to go to the Avis lot for drop-off. Again, nobody to explain anything but when the woman showed up, she was polite and helpful in a difficult situation for her.
review from
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6,8
Pros: Friendly counter help. Reliable vehicle
Cons: I rented an SUV on line. When I got to rental place they had no SUV’s. Was given a minivan instead. Not what I had in mind for a winter weekend in the mountains.
review from
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7,6
Pros: Friendly staff. Did the best they could.
Cons: Did not get car I reserved. Car shortage, had to wait for car to come in. Not a smooth experience.
review from
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10,0
Pros: Friendly and helpful people working the counter. The car was clean and great for our trip.
review from
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10,0
Pros: Easy! We always go with Payless at the ABQ airport. No problems, great deal, and fast service.
review from
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7,6
Albuquerque Rental
Pros: Off site transportation was efficient, full size rental rate for Payless was reasonable compared to others
Cons: Picked up the car after dark. Car was reasonably clean, but windows were dirty. Hard to see out of front and back, lots of glare, day and night. Mentioned this on my check in on return, and the staff said it is hard to keep windows clean in New Mexico, especially with high temps. Other than that, a good transaction
review from
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10,0
Pros: customer service at checkout
review from
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10,0
Pros: The price point was very good considering I decided an hour prior
Cons: Too much waiting at the counter
review from
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8,4
Pros: Easy return process and representative was very efficient and nice.
review from
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10,0
Car rental
Pros: The drive of the car was excellent. Very smooth driving. Very clean. And comfortable
Cons: The representative did not write anything down for me as far as telling me were to find the car. O.my told me the row. I was late for my meeting because I spent some time looking for the car.
review from
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4,8
Difficult drop off & overcharged versus reservation rate
Pros: Car was comfortable and drove well.
Cons: Quote on website w/taxes included was 82.85 but I was charged 112.75. Drop off location was difficult to get to.
review from
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10,0
Pros: My daughter liked the price. Gentleman that helped us at the airport for Payless was very nice and informative!!! Happy with all of it! Would definitely use you again!! Thanks, Beverly
review from
Other suppliers in Albuquerque scored
- 8.5/10 Enterprise car hire in Albuquerque
- 7.9/10 Avis car hire in Albuquerque
- 8.2/10 Budget car hire in Albuquerque
- 7.7/10 Dollar car hire in Albuquerque
- 7.5/10 Hertz car hire in Albuquerque
- 7.5/10 Advantage car hire in Albuquerque
- 7.9/10 Thrifty car hire in Albuquerque
- 8.7/10 Alamo car hire in Albuquerque
Where can I find Payless hire cars in Albuquerque?
3400 University Boulevard Se, Payless car hire
Address
3400 University Boulevard SeHours
| Monday | 06:00 - 23:59 |
| Tuesday | 06:00 - 23:59 |
| Wednesday | 06:00 - 23:59 |
| Thursday | 06:00 - 23:59 |
| Friday | 06:00 - 23:59 |
| Saturday | 06:00 - 23:59 |
| Sunday | 06:00 - 23:59 |