Pros: New Mexico was short on rental cars during Memorial Day weekend and I was a bit nervous when we had to rent from Budget because their reviews were the lowest. However, this was my best car rental experience by far. The customer service was amazing, the facility is in close proximity to the airport, the return process was a breeze. By far, this was one of my best rental experiences.
Pros: pick up parking not friendly drop off very friendly Agent tried to upgrade us telling us a Toyota would not make it up the mountains. car worked fine. Car was filthy inside and out
Pros: Staff was very friendly and helpful, car was practically brand new and no cigarette smell!
Cons: Can’t think of anything.
Cons: Didnt have the car I picked
Pros: The whole operation was very understaffed but the people I dealt with, particularly a young man in ABQ, were very helpful and polite. The drop-off was the same, the lot at DEN was closed, which made me nervous about missing my flight. There was no indication anywhere that I was to go to the Avis lot for drop-off. Again, nobody to explain anything but when the woman showed up, she was polite and helpful in a difficult situation for her.
Pros: Friendly counter help. Reliable vehicle
Cons: I rented an SUV on line. When I got to rental place they had no SUV’s. Was given a minivan instead. Not what I had in mind for a winter weekend in the mountains.
Pros: Friendly staff. Did the best they could.
Cons: Did not get car I reserved. Car shortage, had to wait for car to come in. Not a smooth experience.
Pros: Friendly and helpful people working the counter. The car was clean and great for our trip.
Pros: Easy! We always go with Payless at the ABQ airport. No problems, great deal, and fast service.
Pros: Off site transportation was efficient, full size rental rate for Payless was reasonable compared to others
Cons: Picked up the car after dark. Car was reasonably clean, but windows were dirty. Hard to see out of front and back, lots of glare, day and night. Mentioned this on my check in on return, and the staff said it is hard to keep windows clean in New Mexico, especially with high temps. Other than that, a good transaction
Pros: customer service at checkout
Pros: The price point was very good considering I decided an hour prior
Cons: Too much waiting at the counter
Pros: Easy return process and representative was very efficient and nice.
Pros: The drive of the car was excellent. Very smooth driving. Very clean. And comfortable
Cons: The representative did not write anything down for me as far as telling me were to find the car. O.my told me the row. I was late for my meeting because I spent some time looking for the car.
Difficult drop off & overcharged versus reservation rate
Pros: Car was comfortable and drove well.
Cons: Quote on website w/taxes included was 82.85 but I was charged 112.75. Drop off location was difficult to get to.
Pros: My daughter liked the price. Gentleman that helped us at the airport for Payless was very nice and informative!!! Happy with all of it! Would definitely use you again!! Thanks, Beverly
Vehicle was low on oil when I checked it, I had to
Pros: Customer service Representatives were good.
Cons: The rental vehicle should have been inspected better for maintenance issues, and corrected before releasing it.
Non verbalized fees added
Pros: People were friendly and pick up/drop off relatively easy. Car was as expected.
Cons: I was quoted $174 and was confirmed by the Rep at pick up. When asked about loss damage waiver I declined the suggestion. The representative proceeded to finish paperwork. After drop off I received a bill for about $360. After closer look at the paper work, th Rep added loss damage waiver and cost me an extra $30 per day. This is a poor customer experience since this was declined and not verbalized by the Rep at pick up.
Pros: there wasn't much to like -
Cons: I know I had left my passport in the rental and when I was able to reach them, no one seemed to now anything.
Pros: Great customer service!
Pros: Low price, convenient
Cons: Lack of clear instructions for off hour drop off
Pros: Ease of getting and returning vehicle. Friendly, courteous agent.
Cons: No pre or post inspection of vechicle.
Terrible customer service
Pros: Clean SUV that did what it was supposed to do.
Cons: Came to rent an all wheel drive for a day trip into the mountains of new mexico with the family. Was told I was getting an all wheel drive, even paid extra for the upgrade and found out (after checking under the hood ourselves!) in the parking lot before we even turned on the car that it was in fact only a two wheel drive. It would have been incredibly dangerous if we found out on the icy mountain roads! Told the Payless Albuquerque airport team and the shear apathy and unwillingness to help us switch into a vehicle that was in fact what we paid for (even upgraded for) was unbelievable. They were rude to my wife and basically her that if she wasn't happy not getting what she paid for we could take ourself over to one of the other car rental counters... this after hours wasted on a same-day rental. Unacceptable. Finally got a smaller less comfortable all wheel drive almost 2 hrs later. When asked for the managers name and contact was given a first name and 1-800-Payless as the number, had to get specifics from another employee. When asked for a discount or compensation for their screw up, was told the manager is unavailable till next week and only he could give a discount. Honestly totally infuriating. Needless to say, my family won't be renting from them ever again and hopefully neither will whomever reading this review.
Charged 2x what I thought I would pay
Pros: Car was clean. Pick up was easy
Cons: I was not able to purchase the additional insurance offered online and had to pay Payless's very high rate which doubled the cost of the car.
So far off the mark.........
Pros: Easy return.
Cons: 1. Long line at the rental desk - with just ONE employee working there at the time. 2. They had NO (zero) cars available EXCEPT ONE Nissan Frontier mid-size pick-up truck. (I had reserved a compact car). The two renters in line ahead of me were told they could wait for a car to become available - or go to another car rental desk. 3. I chose to take the pick-up truck as I did not have the luxury of waiting an unknown amount of time for a compact. The rental price was the same as my compact reservation price, but I ended up paying a LOT more for gas.
Cons: 1) Mid size car I reserved was not available. So I had to rent a larger vehicle at increased cost. 2( Windows of vehicle, especially the windshield, were very dirty. Mediocre effort had been expended to clean them.
Pros: The person was very helpful.
Cons: Billing was wrong
Cons: The up sell for their insurance coverage was unwelcome even after it was declined at the booking. Left a bad taste in my mouth.
Payless screwed me
Cons: The day before we were to leave on our trip I checked with Payless to make sure everything was okay with our reservation. They told me I did not have a reservation that it had been canceled. I did not cancel it but they insisted that I did and would not honor the price that was on my reservation. If I wanted a car it would be double the original price. I called your customer service and they were no help. So I had to contact another car rental company and pay a lot more for a car. I will not use Payless ever again.
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Economy (Ford Fiesta or similar) is the most frequently booked car hire type from Payless in Albuquerque.
Payless has 1 car hire location in Albuquerque. Take a look at our Payless hire location map to find the best car hires near you.