Book Payless car hires in Albuquerque

Pros: pick up parking not friendly drop off very friendly Agent tried to upgrade us telling us a Toyota would not make it up the mountains. car worked fine. Car was filthy inside and out

Difficult drop off & overcharged versus reservation rate

Pros: Car was comfortable and drove well.

Cons: Quote on website w/taxes included was 82.85 but I was charged 112.75. Drop off location was difficult to get to.

Non verbalized fees added

Pros: People were friendly and pick up/drop off relatively easy. Car was as expected.

Cons: I was quoted $174 and was confirmed by the Rep at pick up. When asked about loss damage waiver I declined the suggestion. The representative proceeded to finish paperwork. After drop off I received a bill for about $360. After closer look at the paper work, th Rep added loss damage waiver and cost me an extra $30 per day. This is a poor customer experience since this was declined and not verbalized by the Rep at pick up.

Pros: there wasn't much to like -

Cons: I know I had left my passport in the rental and when I was able to reach them, no one seemed to now anything.

Terrible customer service

Pros: Clean SUV that did what it was supposed to do.

Cons: Came to rent an all wheel drive for a day trip into the mountains of new mexico with the family. Was told I was getting an all wheel drive, even paid extra for the upgrade and found out (after checking under the hood ourselves!) in the parking lot before we even turned on the car that it was in fact only a two wheel drive. It would have been incredibly dangerous if we found out on the icy mountain roads! Told the Payless Albuquerque airport team and the shear apathy and unwillingness to help us switch into a vehicle that was in fact what we paid for (even upgraded for) was unbelievable. They were rude to my wife and basically her that if she wasn't happy not getting what she paid for we could take ourself over to one of the other car rental counters... this after hours wasted on a same-day rental. Unacceptable. Finally got a smaller less comfortable all wheel drive almost 2 hrs later. When asked for the managers name and contact was given a first name and 1-800-Payless as the number, had to get specifics from another employee. When asked for a discount or compensation for their screw up, was told the manager is unavailable till next week and only he could give a discount. Honestly totally infuriating. Needless to say, my family won't be renting from them ever again and hopefully neither will whomever reading this review.

So far off the mark.........

Pros: Easy return.

Cons: 1. Long line at the rental desk - with just ONE employee working there at the time. 2. They had NO (zero) cars available EXCEPT ONE Nissan Frontier mid-size pick-up truck. (I had reserved a compact car). The two renters in line ahead of me were told they could wait for a car to become available - or go to another car rental desk. 3. I chose to take the pick-up truck as I did not have the luxury of waiting an unknown amount of time for a compact. The rental price was the same as my compact reservation price, but I ended up paying a LOT more for gas.

Cons: 1) Mid size car I reserved was not available. So I had to rent a larger vehicle at increased cost. 2( Windows of vehicle, especially the windshield, were very dirty. Mediocre effort had been expended to clean them.

Cons: Billing was wrong

Payless screwed me

Cons: The day before we were to leave on our trip I checked with Payless to make sure everything was okay with our reservation. They told me I did not have a reservation that it had been canceled. I did not cancel it but they insisted that I did and would not honor the price that was on my reservation. If I wanted a car it would be double the original price. I called your customer service and they were no help. So I had to contact another car rental company and pay a lot more for a car. I will not use Payless ever again.