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One location in Albuquerque Airport
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8,0 Very Good
Feb 2021
Pros:
The ABQ airport only has one rep that covers 5 different companies. It would have been nice to know before hand that hertz was coving the dollar rentals.10,0 Wonderful
Dec 2020
Pros:
We had a great experience. The staff was very friendly. Pick up and Drop off were extremely easy. The value couldn't be beat....we would use them again next time we fly somewhere!!5,6 Fair
Nov 2020
Pros:
Staff friendlyCons:
Had to wait for car. Got a truck not a car2,0 Poor
Apr 2020
Pros:
Trip was cancelled due to the pandemic. The cancellation process was terrible and stressful. Having to wait until 3 days prior to arrival in light of this pandemic was awful10,0 Wonderful
Aug 2019
Pros:
Easy and nice car.Cons:
Nothing10,0 Wonderful
May 2019
Pros:
The Mustang GT is a beautiful car and rate was greatCons:
NothingOne location in Albuquerque Airport
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2,0 Poor
Apr 2020
Cons:
They charged me over $200 for gas, when I returned the car fully fueled. In corresponding with them they said they would refund some of the money. I haven't seen a cent!6,8 Okay
Dec 2019
Pros:
Car was clean and drop off easy.Cons:
They push the fuel option without explaining that you are charged for a full tank of gas regardless of what's in the car when you return, plus it appear that you are then charged taxes on this. Yes, the details are in the contract, but they carefully avoid explaining it. Never do that again. Also, they are less than candid about the insurance option, which probably leads most people to accept the "basic" plan not realizing that it adds dramatically to the cost. I believe that they do these things intentionally and many people end up paying much more than they anticipated. I probably won't use this company again.6,0 Okay
Nov 2019
Pros:
Loved the staff in the morning when we ultimately picked up our car!Cons:
When we arrived approximately 3 minutes before closing time, with a reservation, the desk was closed. We were forced to hire an Uber that night and again in the morning to return and get our car. Two other parties also arrived when we did.5,2 Fair
Nov 2019
Pros:
Price was ok.Cons:
Have the size of car I reserved available. Have more staff so the wait is shorter.6,8 Okay
Sep 2019
Pros:
The pick-up was horrible due to the hour and 18-minute wait. Other than that, the agent was competent & helpful, the car was fine, and the drop-off was as well.Cons:
The pick-up was horrible. One person at the desk with a dozen customers on line. (It's not as if Advantage didn't know how many reservations they had that afternoon.) I waited an hour and 18 minutes (I timed it) to be served. No more Advantage for me.6,4 Okay
Sep 2019
Cons:
I made the reservation but upon pick up, there were no cars available. They were overbooked by at least 15 cars.One location in Albuquerque Airport
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6,0 Okay
May 2021
Pros:
Great mileage on car.Cons:
Hard sell on upsells.2,0 Poor
May 2021
Cons:
Had to cancel the rental, with a lot of hassle because the rental counter was not open late enough. Staff to change rental was not helpful. not able to contact the local desk directly, which was a pain!!! will not be renting with you again8,0 Very Good
Mar 2021
Pros:
staff very friendly and helpful, made the process very quick and didn't waste any time.Cons:
the only major issue was that one of the tires of the car was severely underpressurized, and I noticed this several hours into my trip - had I not taken care of it myself, the trip could have been held up by a flat or even worse an accident could have occurred.8,0 Very Good
Nov 2020
Pros:
Staff was friendly and helpful.Cons:
Staff doesn't need to upsell so hard! The size I reserved was fine. I didn't need a bigger car!8,0 Very Good
Nov 2020
Cons:
No one was available to check my car out or in so I was unable to make note of the dent in the door or the burn hole in the passenger seat.6,0 Okay
Sep 2020
Pros:
Quick to get outCons:
Still have not received a receipt...One location in Albuquerque Airport
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10,0 Wonderful
Dec 2022
2,0 Poor
Dec 2021
4,0 Mediocre
Dec 2021
2,0 Poor
Apr 2021
Pros:
Drop off was easy.Cons:
Be ready for a wait at the pick-up counter (1-hr) and have to listen to their up-sell 20 times for each person in front of you. Car had a slow tire leak which required filling up every couple days.4,0 Mediocre
Apr 2021
Pros:
Car was fineCons:
I rented a Managers Special. I assumed, since it was a car rental, that it would be a car. I was given a choice between a pickup truck or a Ford Expedition. I had to pay to obtain a car. I feel that is false advertising.2,0 Poor
Mar 2021
Pros:
ABSOLUTELY NOTHING! HORRIBLE EXPERIENCE!Cons:
Everything could have and should have e been better! We had a car supposedly reserved and got NOTHING! There was not one single car available and WE WERE STUCK AT AIRPORT CAR RENTAL! Had to get a hotel and have family come pick is up all the way from Alamogordo the next day! Will NEVER book thru Kyak againOne location in Albuquerque Airport
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10,0 Wonderful
May 2021
Pros:
New Mexico was short on rental cars during Memorial Day weekend and I was a bit nervous when we had to rent from Budget because their reviews were the lowest. However, this was my best car rental experience by far. The customer service was amazing, the facility is in close proximity to the airport, the return process was a breeze. By far, this was one of my best rental experiences.4,0 Mediocre
May 2021
Pros:
pick up parking not friendly drop off very friendly Agent tried to upgrade us telling us a Toyota would not make it up the mountains. car worked fine. Car was filthy inside and out10,0 Wonderful
Apr 2021
Pros:
Staff was very friendly and helpful, car was practically brand new and no cigarette smell!Cons:
Can’t think of anything.9,6 Wonderful
Jun 2020
Cons:
Didnt have the car I picked8,0 Very Good
May 2020
Pros:
The whole operation was very understaffed but the people I dealt with, particularly a young man in ABQ, were very helpful and polite. The drop-off was the same, the lot at DEN was closed, which made me nervous about missing my flight. There was no indication anywhere that I was to go to the Avis lot for drop-off. Again, nobody to explain anything but when the woman showed up, she was polite and helpful in a difficult situation for her.6,8 Okay
Dec 2019
Pros:
Friendly counter help. Reliable vehicleCons:
I rented an SUV on line. When I got to rental place they had no SUV’s. Was given a minivan instead. Not what I had in mind for a winter weekend in the mountains.One location in Albuquerque Airport
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2,0 Poor
Aug 2020
Pros:
The supervisor trying to do his best with the situationCons:
Provide the total of the rental with all the fees that were going to be associated with the rental. I did use my rental because of the hidden fees that brought the total over a $1000 dollars and it needing to be on a credit card.10,0 Wonderful
Jul 2020
Pros:
Friendly staff in both ABQ and DEN.10,0 Wonderful
Jul 2020
Pros:
Easy and quick pickup and very easy dropoff. Vehicle was in excellent condition.Cons:
With complicated user interface systems and no real standards between manufactures it would be good to offer an orientation to the customer but it would require additional personal.8,0 Very Good
May 2020
Pros:
Staff was friendly and took adequate social distancing/safety measures.10,0 Wonderful
Nov 2019
Pros:
Great customer service, Lots of signs directing people where to go. Employees seemed to care about the customers7,6 Good
Sep 2019
Pros:
Straightforward, no problemsCons:
Car was relatively old, low-spec (e.g no climate control, only manual air con). But perfectly adequate.One location in Albuquerque Airport
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10,0 Wonderful
Apr 2023
10,0 Wonderful
Apr 2023
10,0 Wonderful
Mar 2023
10,0 Wonderful
Mar 2023
4,0 Mediocre
Feb 2023
8,0 Very Good
Feb 2023
One location in Albuquerque Airport
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10,0 Wonderful
May 2022
8,0 Very Good
Feb 2021
Pros:
Car was great, if a bit beat up. I appreciated the rep finding me an AWD vehicle in case of poor weather conditions.Cons:
The front seats were a mess, clean, but battered. Not what I expect from a rental, more what I expect borrowing a friend's car.2,0 Poor
Feb 2021
Cons:
You did not mention that car had added charges based on mileage. I ended up canceling and felt tricked into it. Not fair2,4 Poor
Nov 2020
Pros:
NothingCons:
The fact you need a credit card4,8 Mediocre
Nov 2020
Pros:
Loved the Jeep WranglerCons:
The car had a tire with half the safe level of tire pressure, so I was getting crisis alerts on the dashboard the whole time. The windshield was dirty and there was no windshield wiper fluid.10,0 Wonderful
Jul 2020
Pros:
Typical airport rental car experience. Shuttle to Budget rental. After that everything went well. Picked up car, which was clean and good condition. Dropped off in Santa Fe. Easy and quick drop off.One location in Albuquerque Airport
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2,0 Poor
Mar 2021
Cons:
I wish Avis was open to rent a car to us!! Thankfully National had one car left for us and it was a luxury SUV for a couple of hundred of dollars cheaper! Thank you National!!8,0 Very Good
Oct 2019
Cons:
800 customer service was terrible. Offered little to no help when our flight was delayed. Avis onsite representative was helpful but call center rep was terrible.10,0 Wonderful
Sep 2019
Pros:
Pick up and drop off were quick and easy. The vehicle was very clean.6,4 Okay
Jun 2019
Pros:
The car was greatCons:
There was an hour wait at the abq airport three shuttle lines came and went at all the other car rental places. Avis had one attendant, she didn’t even apologize. When the people I came on the shuttle with went to enterprise and hertz and they were walking to there rental cars I still had a Wait2,0 Poor
Jul 2018
Cons:
This company does not what they are doing. Customers service tells you one thing when you arrive to pick up they tell you another. Come on AVIS you're a big company figure thing out finely with in and stop screwing with your customers.4,0 Mediocre
Mar 2018
Cons:
Terrible service. Counter rep was absolutely apathetic, and seemed annoyed we were able to book a rental through Kayak 5 min after she told us she didn't have any available cars.One location in Albuquerque Airport
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10,0 Wonderful
Aug 2017
Pros:
The return was quick & efficient. Gave us a minivan which was really clean. Employees were friendly.10,0 Wonderful
Jun 2017
Pros:
The Nissan Rogue was perfect for my family of 4. We put 1700 miles on that car going throughout the 4 corners. Was comfortable with all our luggage.10,0 Wonderful
May 2017
Pros:
Everything was great....smooth ride, great looks...loved the backup camera. Lots of options I wish I would have implemented.Cons:
The only minor thing is that when I would get in, I had to bend my head way down to clear the door sill..... just the way the car is made. Otherwise, it was tops in my book.2,0 Poor
May 2017
Pros:
nothingCons:
nothing10,0 Wonderful
Apr 2017
Pros:
Check-in was easy. I signed up for a mid-sized SUV and was given a choice of a few on the lot. The car was extremely comfortable, great on gas and nicely equipped. The staff was friendly and answered any questions I had. Drop-off was equally as easy and only took minutes. Overall, I was very impressed with my Alamo experience!Cons:
Can't think of anything I would change!10,0 Wonderful
Apr 2017
Pros:
They were great at the drop off. Easy process, no awkward interactions about our wreck, just good service.Cons:
Nothing, no complaints.One location in Albuquerque Airport
One location in Albuquerque Airport
One location in Albuquerque Airport
Locations in Albuquerque Airport
3400 University Blvd SE, Suite N
+1 505 242 6154
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One location in Albuquerque Airport
Locations in Albuquerque Airport
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One location in Albuquerque Airport
Locations in Albuquerque Airport
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One location in Albuquerque Airport
Locations in Albuquerque Airport
Albuquerque Airport International ABQ
+1 505 242 6154
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One location in Albuquerque Airport
Locations in Albuquerque Airport
Please Go To The Advantage Counter
+1 505 242 6154
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One location in Albuquerque Airport
Locations in Albuquerque Airport
3400 University Blvd Se, Suite N, Albuquerque
+1 505 242 6154
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One location in Albuquerque Airport
Locations in Albuquerque Airport
3400 University Blvd Se
+1 844 366 0506
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One location in Albuquerque Airport
Locations in Albuquerque Airport
3400 University Blvd SE
+1 888 749 8227
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One location in Albuquerque Airport
Locations in Albuquerque Airport
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One location in Albuquerque Airport
Locations in Albuquerque Airport
3400 University Blvd Se, Bldg K, Albuquerque, , USA New Mexico
+1 914 368 0091
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Most popular car type | Intermediate |
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