Book Hertz hire cars in Fort Walton Beach

Reviews for Hertz in Fort Walton Beach

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car was cleanfriendly staff

pick up the carwrong location

rented a carcustomer service

car availablegreat experience

pick up and dropcar was dirty

location was closedcredit card

8.0

Pros:the staff was friendly, the pick up was and drop off was easy and fastReviewed Jan 25 2021

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10.0

Pros:The staff was very friendly. Pick up and drop off was so easy!Reviewed Nov 9 2020

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6.4

PoorPros:The carCons:I booked a car a week before I left Pittsburgh at a very good price ($186. and change). Unfortunately, the day we left, Pittsburgh had a snowstorm (the first for the Pittsburgh 2016-17 winter in FEBRUARY). Our plane was 1.5 hours delayed due to Pittsburgh deicing the plane. In the meantime unknown to me (because I am either sitting on the plane as it deices or in flight) Hertz called my home wondering where I was. My daughter told Alisha (Hertz sales associate) we were delayed BUT were on our way. My daughter told Hertz we had no way to communicate due to being in the air and having our phones on airplane mode as directed by the airlines BUT we were on our way! Once I was off the plane, I received a txt from my daughter letting me know to pick up the car by 6 before closing. We arrived at 5 (4 hours late) expecting our car. We were told by Alisha the car was rented and that we now would have to pay $100.00+ extra for a car. It was truly like a Seinfeld episode! We asked to speak to the manager, which we did by phone. He was not willing to honor the contract until we asked to speak to his boss. At that point, he agreed. It will be a long time before we book with Hertz again. That Destin, FL franchise was not willing to work with us at all and it felt more like a bait and switch. There are many good car rental companies that are around the Destin area. It is sad that Hertz's integrity and reputation was tarnished by one poorly run AND UNFRIENDLY franchise.Reviewed Feb 17 2017

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2.0

Cons:I had a bad experience with Hertz. All I asked is that I got a new clean car. They gave me a car that was dirty and smelled like smoke. I had to go back to the counter that was not close with two suitcases and wait in line again. All to be given a car with stains all over seat and dirty. It also had a msg that said needs air in the tires. I got on the highway and the service light came on. They never apologized once. They never asked if there were any significant dents or scratches!!! I would not recommend using Hertz at the Ft. Walton Airport!!!Reviewed Jan 18 2017

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10.0

Pros:Easy pick up.Cons:Maybe a better car.Reviewed Dec 16 2020

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10.0

Pros:The counter person was so nice, friendly and helpful. The car handled well. The price was fair. Thank you.Cons:When I returned the car, I had to use a return box. Instructions weren't clear and I returned my receipt also. When I picked up the car, it was after midnight ( my flight was delayed), so I walked out to the car by myself. When I got to the hotel, I noticed a dent in the front passenger fender. I wouldn't have seen it at the darker parking lot. I worried that the rental company would think I did it. Then I looked at the paper work I was given and there was a picture of the car with a capital D and a circle on the front fender. I would have liked to have been told that ahead of time. Thank youReviewed Mar 22 2017

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10.0

Fort Walton BeachPros:Cheyenne was very friendly and helpful at pickup and dropoff. The car was clean. Rental was good value for time frame and cheaper than renting from the airport. Even with having to take taxi or uber to/from the airport, cheaper option than renting at the airport.Cons:The brakes in this car. When you went to apply the brakes, it was not smooth as in other vehicles, and took couple times to get used to Have Hyundai Sonata, so I did not expect this vehicle which was a different model Hyundai to have such a different pressure when applying the brakes. Did not have back up camera which would have been useful since used to that. Did not realize the rental was not at the airport. Had to take taxi from rental back to airport, since received errors for UBER. Took Uber from airport to rental location.Reviewed May 2 2017

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6.0

DisappointedPros:Picking the car up was easy.Cons:The car was out of wiper fluid and a rear window trim piece fell out and hit us twice when we opened the rear hatch. It sat in the back of the car most of the week we had the car. When leaving for the airport to return the car, we had to put our luggage in and push the trim piece on and quickly slam the rear hatch to avoid it falling out again. I called the Ft Walton Beach Hertz to inform them about the trim piece falling out and all they said was, I will make a note about it. The attendant named Jeff who greeted us in the return lot, took $25 off our bill. Nice but not enough to compensate for the hassle we had all week!Reviewed Nov 1 2016

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2.0

Screwed me goodPros:Nothing at allCons:I booked a rental at the airport I was arriving at. I get there at 11pm go up to the rental counter and she has no record of me at all. The lady at the counter then does a system search and finds out you screwed me royally and my rental was booked at a Hertz in the same town as the airport and that location closed at 6pm. I was stranded at an airport that had no cell service an hour an a half from my destination. I ended up having to pay a taxi to drive me late at night all the way to where i was going. I lost so much money from booking a rental from Hertz, never again will I use HertzReviewed Jan 1 2017

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5.2

Cons:The car the bottom of the class for a vehicle. This is not what I have recieved from other car rental companies that I have rented from. There was no one there to review the car for damage. Just a woman at the desk who sent us on our way. The defrost was slow to start and we were in a humid climate, so had to wait to leave in the morning and evenings.Reviewed Mar 30 2017

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8.0

Cons:The drop off location was closed months ago. I was forced to find another nearby location. Very inconvenient. Upon phoning customer service, they insisted repeatedly that the location was open. Obviously, that left me dumbfounded.Reviewed Jan 16 2016

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8.4

Pros:Car was great. Loved that I could plug in my phone to charge and play music.Cons:Line to check in was huge, and the person who helped me was a bit confusing. He also didn't warn me to avoid the toll road with the license plate scan, so now I'm going to get charged a ridiculously expensive surcharge.Reviewed Nov 10 2017

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• 6,7 /10Enterprise Hire Cars at Fort Walton Beach

• What is the most popular car hire from Hertz in Fort Walton Beach?

  Supplier choice (Class Special Car or similar) is the most frequently booked car hire type from Hertz in Fort Walton Beach.

• How many car hire locations does Hertz have in Fort Walton Beach?

  Hertz has 2 car hire locations in Fort Walton Beach. Take a look at our Hertz hire location map to find the best car hires near you.

• Does Hertz have a car hire location at the airport: Destin-Ft Walton Beach airport (VPS)?

  No (according to our data)

• Does Hertz offer shuttle or airport pick-up services from Destin-Ft Walton Beach airport (VPS)?

  Yes