1.9 HorribleSep 25 2021
Had to change dates right after booking. These prices are non changeable on and non refundable. Ate the charge. Customer service was horrible. Not worth whatever discount you may get.
10.0 ExcellentJun 1 2021
Everyone was great, especially Teddy.
2.0 MediocreAug 20 2020
They weren’t openEverything
10.0 ExcellentJul 14 2020
the young lady & the NY Giants masked man represent themselves well, and so Payless & Kayak - really worthy of strong confidence, excellent service, great engagementfor me nothing, the location is great too
2.8 MediocreJun 25 2020
customer service call backthey didnt have vehicles after i made a reservation
2.0 MediocreOct 23 2019
No, the man that picked up the phone was really rude, and not very helpful.Customer service could’ve been a lot better, upon phone calls I was stranded thanks to AVIS. car rental.
2.0 MediocreAug 19 2018
Payless was a disappointmentTeddy who worked with us was a kind man, but there wasn't much that he could do to repair the situation.We have had the most awful Payless experience. After waiting with our infant and toddler by the side of the road for more than half an hour for a Payless shuttle from the airport to the rental place, the only two cars in our category reeked of cigarette smoke. We were forced to rent one of these. We felt sick every time we had to drive in the car. Then, the Payless shuttle driver on the way back to the airport insisted that we had to check in at Terminal C even though we twice told him our flight was from terminal F. This was a lie. So we were forced to walk outside the airport from terminal C to F, a 15 minute walk, carrying our children and our carry on bags. A complete disappointment from beginning to end.
5.2 OkayJan 12 2017
DisappointedThey were somewhat flexible as I had reservation at different branchUnderstaffed, included options without asking, and charged me for gps unit only to find out radio had gps...when I ask for refund on that feature they wouldn't consider
10.0 ExcellentJun 27 2016
Great ValueThe staff was friendly . My van was clean and ready at the time of pickup . Mike took extra time to make sure I was comfortable with the features of my rental. The fee was exactly what I was quoted.The van only had a quarter tank, but then I only had to return it with a quarter tank.
2.0 MediocreOct 25 2015
NothingThe van had bald tires, maintenance light was on, alot of noise from the back tires. HORRIBLE RENTAL