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8,0 Very Good
Pros:Staff was friendly but not forth coming with info about tolls and so we called hertz and we were told we needed to see an agent at our nearest location. Found out the location had just closed and after another call to Hertz we were told again to wait until morning to get the info on toll sticker! Found out the next morning we didn't need to see anybody because we were to wait for a bill in the mail. We lost a day of travel because of this:( Also the side door of the cargo van kept getting stuck and would not open and the inside light would not turn off. My husband spent over 2 hours trying to turn it off on the way back from our trip! It was a very bad experience.
Cons:A different vehicle altogether, as well as, information on the use of tolls. For the price we paid we deserved better service!!
Pros:The staff did their best but the entire experience was a disaster.
Cons:My car wasn't ready and I had to wait a whole day for a car they that wasn't even the one I ordered. Wasted a ton of time and they clearly had no clue how to handle the amount of reservations they had.
Pros:Truck was dirty, gas light ON... no customer service at pick up nor drop off
Cons:I was expecting way better experience from Hertz. How can you give away a car with the Gas light ON?
Pros:Good customer service
Cons:Car was not clean