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One location in Chatham
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9,2 Wonderful
Oct 2020
Pros:
Drop off was very easy. Nice upgrade. Great price.Cons:
Check in was very slow, mainly due to several customers who didn't have a clue.2,0 Poor
Jun 2019
Pros:
Made a reservation over the phone in Texas. That was pretty easy.Cons:
No cars were available. Why take a reservation if there are no cars available?4,0 Mediocre
Dec 2017
Cons:
Car had a bulge in the tire. Noticed it when I pulled into a gas station to clean the windshield which was bug spotted. Called and they said don't return it, call Roadside Assistance. No other cars local so they had me drive to another city. That location rented the car they told me was saved for me so I ended up in a Mitubishi Lancer - which is no Mustang.8,0 Very Good
Oct 2017
Cons:
Didn’t get the same type of car I reserved, and the tires didn’t have enough air so there was a light on for it.10,0 Wonderful
Sep 2016
Pros:
I liked the Kia Soul, it was comfortable and fun to drive. I also liked the blue tooth calling and satellite radio which was helpful on my 4 hr drive8,0 Very Good
Jun 2016
Cons:
I feel the rental person rushed through the application so that I wouldnt be aware of the additional fees that i was going to pay. At my drop off in Bloomington, my balance was twice as high as I thought i was paying.3 locations in Chatham
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10,0 Wonderful
Apr 2021
Pros:
Staff was friendly and check in/out was a breeze. Car was clean & good for the trip from Illinois to Florida & back!Cons:
Nothing2,0 Poor
Jan 2021
Cons:
The lack of confidence in what price should be applied, money off my account, then money off my account, still fighting about money.9,6 Wonderful
Jun 2020
Pros:
Staff was very friendly and process was quick6,0 Okay
Jun 2019
Pros:
Fast serviceCons:
No german car. Only bulky US cars available.4,4 Mediocre
Dec 2019
Pros:
PriceCons:
No cruise control for a 15-hour trip!!!6,8 Okay
Nov 2018
Cons:
Car had very strong pot smell.3 locations in Chatham
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6,4 Okay
Aug 2020
Pros:
The employees were nice and wanted to accommodate my needs.Cons:
My vehicle was not ready when I arrived, they were sanitizing it. Then they didn't have the class of car that I had made my reservation for and it wasn't available at any other location in town. They even called and confirmed it the day before.2,0 Poor
Aug 2020
Pros:
We were promised a rental that would seat 7 and when we arrived to pick our rental up they didn’t have anything for us!Cons:
We were promised a rental that would seat 7 and when we arrived to pick our rental up they didn’t have anything for us9,2 Wonderful
Oct 2019
Pros:
Friendly, helpful etc.Cons:
Call me ahead of time if the car requested isn't going to be available.2,0 Poor
Aug 2019
Pros:
Nothing. The staff at Enterprise in Springfield was extremely unhelpful. I was never even able to rent a car, and had to refund the insurance I paid for.Cons:
When I showed up to Enterprise, they told me they had no cars available (despite my reservation). They left me stranded for 2 days as I awaited a car. I’ve never been so upset, angry, disappointed with a company. Ever. I’m a traveler from abroad so I was left abandoned because of their lack of prep.6,0 Okay
Jul 2019
Pros:
They did their best to make it right.Cons:
They didn’t have the vehicles I reserved ready to go.2,0 Poor
Jan 2017
Pros:
Terrible service -car was booked through app at the appropriate city but kayak did not note which site. My assumption was that it was at the airport, not knowing there was a Seco d pickup spot in the downtown area. First enterprise rep said she would change it. She never did. I called back and got another rep. She changed the reservation to a completely different city. Once the reservation came through, I gave up and cancelled all together. Went with a competitor instead.One location in Chatham
One location in Chatham
One location in Chatham
Most popular car type | Full-size |
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