Mini |
Economy |
Compact |
Intermediate |
Standard |
Full-size |
Luxury |
People carrier |
Passenger van |
SUV |
Commercial |
Pick-up truck |
One location in Brunswick
Filters
Show reviews that mention
Reviews
2,0 Poor
May 2021
Pros:
The drop off went fine. When I told the agent that we turned the car into about our horrible experience picking up the car, he deducted $10 off of the remaining fees.Cons:
The pick up was the worst we have ever experienced. From the time that we arrived at the Thrifty counter until we were given the car, it was almost an hour. While we did receive a free upgrade, the wait was totally unacceptable. They gave us a coupon for 15% off of our NEXT Thrifty rental which probably should have just applied to the current rental.8,0 Very Good
Jan 2021
Pros:
Checkout was easy, staff friendlyCons:
The car didn’t drive very well2,0 Poor
Jul 2020
Pros:
NothingCons:
Would not refund me even though I couldn't travel due to Covid-19!2,0 Poor
Jul 2020
Pros:
Picking up from Cleveland Airport was confusingCons:
If my car did not come with a complimentary ant colony. Ants were all over me and my things, distracting me while driving.6,4 Okay
Jun 2020
Cons:
Too much $$$4,4 Mediocre
May 2020
Pros:
Drop-off easyCons:
Would not allow to leave lot without purchasing insurance. Nearly doubling the price from what was booked/reserved.One location in Brunswick
5 locations in Brunswick
Filters
Show reviews that mention
Reviews
3,6 Poor
Aug 2020
Pros:
Car was nice. Reserved a compact and got a full-size.Cons:
Car smelled like smoke. Pick up was delayed by a few hours (at Enterprises request). Was told over the phone additional drivers were no problem. When my wife picked up the car, she was told 20 extra (10 per driver) for the week. When we reviewed the bill, we saw they charged us 20 extra per day, most likely to recoup their upgrade costs (remember ordered a compact and got a full size). We complained and they charged us an extra 10/per day and not the 20. Because of that, we will never go with Enterprise again. Kayak‘s service was fine6,8 Okay
Jul 2020
Pros:
The staff did their best to make a bad situation better. The Caravan was comfortable and did end up working for our vacation.Cons:
They didn’t have the car we reserved. I reserved a Suburban (or something comparable) weeks earlier for our vacation and the day before we were to pick it up they called to say they wouldn’t have it or really anything comparable. They offered us a Tahoe which has no storage or a Dodge Caravan. After looking at both we picked Caravan. The car worked but I was not happy with switch at last minute. No point in reserving a car if they won’t have it.10,0 Wonderful
Oct 2018
Cons:
Fast, efficient. Delivered as promised.7,2 Good
Jun 2018
Pros:
Personable staff. They took the time to find out this was my 3rd time renting a 15 passenger van with them and we talked about the positives and negatives of that particular model van. Took the time to make sure I was comfortable with where everything is on the van even though it was the 3rd time.2,0 Poor
Dec 2016
Pros:
NothingCons:
The person who waited on us was very rude and disrespectful. Nothing about her was professional at all. Just the whole overall experience was horrible. We did not even get a vehicle from this branch location10,0 Wonderful
Dec 2016
Pros:
Enterprise works well with related companies at the Akron Canto airport so we had no trouble picking the car up after a late flight and easy drop off in the morning. Came with an ice scraper...which we didn't need but were glad to have just in case. Ohio... in the winter... you never know.One location in Brunswick
One location in Brunswick
One location in Brunswick
Most popular car type | Mini |
---|