Berkeley Car Hire

Cons: i don't know if I'll drop it off after hours again. I wasn't charged the day I dropped it off, called a couple days later and I still haven't been charged despite them saying they put it through over the phone. Makes it hard to be able to plan my budget.

Cons: Hopefully, I went the day before I had to pick up the car and they told me that there were no more available.

Cons: I didn't get the car although I received a "successfully reserved" email. I was told just the day before my rental day that they got overbooked and I couldn't get me the car. They couldn't do anything (couldn't got the car from another site) nor could I do anything. All my friends were ready and were expecting to our trip. Quite disappointed.

Cons: The drp off at Berkeley was not quick. The only reason I got someone to help me faster was because someone was interested in renting the car I was returning.

Cons: No complaints whatsoever!

Cons: made me buy a second insurance even though i expressed i had already bought a third party one through the booking site did not tell me when the store was closing on the day of my return so i had to pay for an additional day

Cons: N/a

Cons: Nothing

Cons: Nothing I didn't like but I wish they didn't close so early on Saturday. Had to pay for an extra day because I couldn't get back from my trip by 1:00 PM and there was no option to leave the car and the keys.

Cons: Returning was slow as there was only one employee who was staffing the desk, washing cars, and moving cars around the lot. This seems unfair both on the employee and customers waiting.

Cons: We called corporate office to extend reservation, and they said we were all set. We had our doubts because the girl my boyfriend talked to seemed confused. When we called the local drop off location, the next day. they said they had no extension on file and charged us a late fee.

Cons: I was not made aware that a credit card was needed for rentals nor that a soft credit report would be pulled.

Cons: I had booked a car for 6pm and picked it up at 6:05. The team was there but leaving and did not do anything to help or apologisefor the situation. I had to go next morning at 6am to the Hertz shop at the airport to make it in time for my meeting and was charged a lot more than the Kayak offer. The rental team at the Herz shop there did not explain that I was prepaying for petrol and so I lost USD 45 for petrol. I also asked for a GPS and paid USD 16 for a GPS that was very slow and lacking in detail, so I had to take several detours. All in all a poor experience and it was not helped by unfriendly and defensive Hertz employees who did not apologize or attempt to remedy the situation.

Cons: Both car keys attached so one person has to have them with them. Should one be lost they are both lost??

Cons: Charged me for insurance that I had already prepaid through kayak

Cons: I had to use a different company because hertz was not able to process my payment even though i tried two different cards. They did not have a chip reader or a keyboard to type my card number in. Unfriendly and unhelpful and downright rude. It threw off the beginning of my trip i was excited for because i had to leave and then go to the Oakland airport. Will never use Hertz again.

Cons: We didn't get to rent the vehicle because it wasn't clear at all that this particular SFO airport Hertz rental center wasn't at the airport, even though it was listed on Airport Rd or Drive. Only when looking at the fine print re hours of 8 to 6PM did I see this nasty detail, and realize that this wasn't at the airport and our flight wasn't going to get us there in time to pick the car up. This FORCED us to go to Uber and then a cab ride to come back to the airport at the end of our trip. This only available Hertz car was $300 higher than the deal I'd committed to. This was without a doubt the worst Kayak experience I've had in terms of expense and not having a vehicle when we really needed one -Roger

Cons: - no registration in car - Hertz employee forgot to do vehicle walk-around at time of pick-up - Broken windshield wiper - vehicle different than description online at time of booking (I booked a Nissan Versa or simlar and ended up driving a Toyota Yaris)

Cons: No cars available on our pick up day and time

Cons: Hertz is expensive