Guest reviews
Overall rating
7,4
Good
Based on 4 197 reviews
Cleanliness
8,7
Comfort
8,8
Pick-up/Drop-off
8,6
Value for money
8,4
Pros
"The staff were very friendly."
(in 2108 reviews)
"Return was quick and easy."
(in 313 reviews)
"Overall very good experience though."
(in 548 reviews)
Cons
"Very poor customer service ."
(in 395 reviews)
"There were no cars available!"
(in 297 reviews)
"Long lines and slow service."
(in 920 reviews)
Recent reviews
Traveller rating
7
2
0
1
0
Find reviews that mention:
customer service
car was clean
pick up the car
credit card
easy drop
car available
great car
return the car
friendly staff
quick and easy
took a few minutes
car smelled
long line
great experience
great price
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6,4
Cons: Upon dropping off the car, I was charged a higher amount than was on my original receipt. The receptionists at the dropoff location couldn't adequately explain why. They thought it was some insane reason like I picked up the car 10 minutes before my appointed time of noon on a Thursday...and that changed my rate somehow? I had to call Budget customer service to resolve it. Turns out they upcharged me for a sedan when I had reserved a compact car. I had nothing to do with that. I reserved a compact car and paid for a compact car. I just took whatever the hell car they gave me at the pickup location. The associate on the phone promised to refund me the difference.
review from
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9,6
Pros: Staff was very friendly and helpful!
review from
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10,0
Pros: easy and clean car
Cons: N/a
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10,0
Staff friendly and helpful
Pros: The manager of this location is very friendly and helpful. Together with his colleague they made the pick-up and drop-off processes quite easy and smooth.
review from
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10,0
Pros: Friendly service.
review from
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4,0
Pros: easy to get the car
Cons: made me buy a second insurance even though i expressed i had already bought a third party one through the booking site did not tell me when the store was closing on the day of my return so i had to pay for an additional day
review from
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10,0
Pros: Friendly service! Affordable pricing! Overall very pleased!
Cons: No complaints whatsoever!
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10,0
Pros: Quick pickup and drop off. No problems with car.
Cons: But, as with most car rentals, there was no owners' manual. Wonder why those disappear.
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10,0
Pros: Big car and spacious
Cons: Nothing
review from
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6,4
Cons: The drp off at Berkeley was not quick. The only reason I got someone to help me faster was because someone was interested in renting the car I was returning.
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Other suppliers in Berkeley scored
Where can I find Budget hire cars in Berkeley?
600 Gilman Street, Budget car hire
Address
600 Gilman StreetHours
| Monday | 08:00 - 16:00 |
| Tuesday | 08:00 - 16:00 |
| Wednesday | 08:00 - 16:00 |
| Thursday | 08:00 - 16:00 |
| Friday | 08:00 - 16:00 |
| Saturday | 08:00 - 16:00 |
| Sunday | 08:00 - 16:00 |