8,0 Very Good
Pros:It was a nice, clean vehicle, easy to rent and the staff was nice
Cons:I brought the vehicle back one day late, which I let them know about ahead of time and they told me that I would just pay for extra day, but they also added on an additional 15.00 as a late fee plus taxes which made it 85 dollars for the extra day, not 60 which is what they told me.
Pros:I liked the pleasantness of the rep. Very knowledgeable and kind.
Pros:The staff was courteous and helpful.
Cons:Understanding the size of the “too small” SUV we originally reserved. But the staff made it right with us.
Pros:They did not have any cars until the next day!
Cons:To have car as promsed!
Pros:Terry was helpful. He was professional and super friendly. He asked what my plans were and suggested an upgrade that made my plans so much easier. He also arranged transportation to where I needed to go when I returned the vehicle.
Cons:Everything was perfect
Pros:He sorted out a problem for us when our plans changed. He is the kind of person who will make us rely on Hertz in the future. Well done, young man.
Pros:These folks go above and beyond when it comes to customer service! I was in and out in minutes, both picking up and dropping off. I have rented from the others on that strip and can honestly say HERTZ you make renting a car in Winter Haven Florida the best there is both price and convenience.I was charged just what my kayak online reservation was made for, no surprises, It was truly a pleasure doing business with you!
Cons:Having to talk to the 800 person to extend my reservation for a day. She was rude, didn't listen to me, and didn't have good command of the English language.If she would have been my first point of contact I would not have booked with Hertz.
Cons:Slow service Employees chatting with customers despite line up
Cons:Rubber floor mats to protect rugs ....it rains sometimes..folks...I don’t like messing up someone else’s car with my dirty shoes
Pros:At Winter Haven the service was great. Very helpful and friendly. A whole different experience than Fort Lauderdale.
Pros:The kindness of the worker.
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Cons:The staff were unorganized and unprofessional.
Pros:This whole experience with an Enterprise lease was not as enjoyable experience as I’ve had with other companies....like Hertz, Budget, Alamo etc.... The Bartow office closed because of COVID and they deferred my rental to the Lake Wales Office which is the furthest away than any of the their offices in my county... all of the offices refused to pick me up as service that they advertise on every commercial!
Cons:The car selection sucked... I ordered a standard SUV and when I arrived to pick one up they didn’t have one. I had to wait about 20 minutes and then when it came it was a Ford Flex, which is the ugliest car in the world, they look like a hearse! So I ended up with an Altima.... then along the trip the cruise control went out, so we had to find an Enterprise place... they gave us a Camry, which we had to return because of a chunk was missing out of the front wheel! They really should have upgraded my car but instead they gave us a basic car with not even all the luxuries of the first one!
Pros:I didn't even get a car I called to confirm car rental when i was on my way to pick it up they said everything good pick it up. When i got there the guy working the counter was very Rud he said we dont have a car for you. he said yes i see your rental in my computer but we have no more cars. AND my card was was billed by allianz $22 I'm about to blow up the internet with this robbery!!
Cons:When you book a car for a customer and steel there money The customer should get a car!!! This is just the start im a gamer and we can sped this around like covid 19
Pros:The customer service rep. went beyond his duties to make sure I was safe and I had the vehicle that I needed for the emergency. He learned I was a new widow and he stopped what he was doing to make sure my personal car was parked in a safe location and that I was on my way in their rental.
Cons:Nothing...absolutely nothing, I only wished I could have hugged the young man, but do to isolation...we have to say 6 feet apart.
8,0 Very Good
Pros:Staff was friendly and drop off was a little tricky.
Pros:Staff was okay
Cons:The windshield wiper on the car! I almost crashed because they were really bad while on the highway