Pick-up location | Apple Valley |
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Car types | |
Hire locations | 3 |
Airport locations | 0 |
Mini |
Economy |
Compact |
Intermediate |
Standard |
Full-size |
Luxury |
People carrier |
Passenger van |
SUV |
Commercial |
Pick-up truck |
2 locations in Apple Valley
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Reviews
10,0 Wonderful
Apr 2021
Pros:
friendliness and fast transactions.Cons:
pickup & drop off service, but I understand the reason for not longer providing that service...but I do miss it!3,6 Poor
Jul 2020
Pros:
NothingCons:
They didn’t have the right size SUV for us. Very, very frustrating process.2,0 Poor
Dec 2019
Cons:
Complete waste of my time. I made the reservation and I literally walked to the rental place and was told I couldn’t rent with a debit card and also that they did not have any cars available for rent. I was stuck for 6 hours waiting for a friend to get into town to pick me up. I was also never reimbursed the insurance on the vehicle that i never even rented. Horrible experience and I will never use hertz or kayak to rent a car ever again10,0 Wonderful
Apr 2019
Pros:
Friendly staff. Very quick with getting me my car.Cons:
Everything was great5,6 Fair
May 2018
Cons:
Inability to turn in car on Sunday thus saving a day's rent.10,0 Wonderful
Apr 2018
Pros:
Quick smooth transactionCons:
Nothing2 locations in Apple Valley
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10,0 Wonderful
Jun 2020
Pros:
Staff was super friendly10,0 Wonderful
Apr 2020
Pros:
The new location is much better and all was as booked, including insurance thru Allianz.10,0 Wonderful
Apr 2019
Cons:
Nothing I can think of10,0 Wonderful
Dec 2016
Pros:
I brought a 1 day rental from LAX to drop-off in VV and asked what kind of deal I could get for the whole week. They gave me a deal that was identical to the 1 day rental price I paid for the remaining 5 days of vacation.Cons:
N/A10,0 Wonderful
Jun 2016
Pros:
Easy drop off. Easy shuttle.Cons:
Having to put gas in it before return. Other companies don't charge quite as much to fill it up.10,0 Wonderful
Jun 2016
Pros:
We are completely satisfied with the car and service we received, the service was great and the people were very friendly and helpful> Thank you very much! Sincerely Elaine UtleyOne location in Apple Valley
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9,2 Wonderful
Aug 2020
Pros:
Staff was friendly and knowledgeable...no up sells!Cons:
The first vehicle brought out appeared comfortable but the tires were obviously worn. We were taking this vehicle across the country, thru the desert in 110 + degree weather. There should be better quality control on vehicles and their upkeep. The staff was very prompt and courteous in providing us with a better maintained vehicle.6,8 Okay
Jul 2019
Pros:
Staff at Victorville and LAX were nice and helpful.Cons:
I wanted a Sedan but was given an SUV crossover which I did not want. Nobody explained to me what to do in case I ended up on a toll road. I tried to pay the toll online but because it was a rental I couldn't do that, so I have to pay an exorbitant price. Dropoff at LAX was disorganized.2,0 Poor
Jul 2017
Pros:
Avis cancelled my rental without give me any notification before my family's vacation because they did not have the vehicle in stock and they did not want to honor that price for a larger vehicle or something similar like a minivan. I feel that was unfair and it caused me a lot of inconvenience and extra money. It may have been that particular Avis but no matter what that is definitely poor service!Cons:
EVERYTHING! I WILL NOT RENT FROM AVIS AGAIN!!!!2,0 Poor
Apr 2017
Cons:
Customer service and courtesy horrible.10,0 Wonderful
Aug 2016
Pros:
This office went above and beyond helping me with my rental. Jackie was very personable and went out of her way to make me feel welcome while I waited for my vehicle to be brought up front. My truck was being serviced and I didn't know if it would be ready by the next day...this was only a 1 day rental. Jackie told me to come back the next day (by the same time I rented) and she would extend my rental at same rate. Of course my truck wasn't ready but Jackie saw me walking up and pretty much updated my rental and I was out of there in about a couple of minutes! :) Well my time with the rental ran out and had to return it but my suburban still was not ready ):< So Darren was awesome coming to the rescue and got me into another vehicle (CHEAPER) than my original one(rental). Finally got my truck back the next day and returned the car. This office and staff are very personable and knowledgeable and work very hard to make sure you are happy and properly taken care of. On a side note, even the attendant outside who cleans and cares for the vehicles before you as a customer receive them was outwardly concerned that I hadn't gotten my truck back. Great people who make this kind service a wonderful experience. Will absolutely be renting from them again.Cons:
Though through no fault of their own, this location is a small one so there is no pickup/drop off service. Also no bathrooms for public customer use on site.10,0 Wonderful
Feb 2016
Pros:
Speedy and courteous service.4 locations in Apple Valley
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8,0 Very Good
Apr 2021
Cons:
modern radio2,4 Poor
Aug 2020
Pros:
The rental was a decent carCons:
The customer service between customer and employee needs to change. This office refuses to to give calls back or even answer at all. I had got ths car with a slow leak. Thr cars tire constantly needed air. And whdn I tried to call the hesperia office kept hanging up on me2,0 Poor
May 2020
Pros:
The whole experience was a joke.Cons:
If they had a car for me or let me know they were not going to have a car for me.8,0 Very Good
Jan 2020
Cons:
Took me less than 5 minutes to receive my vehicle. I was also given a courtesy call by the agent in charge has a reminder to pick up the vehicle. Drop off was quick and easy.8,0 Very Good
Jul 2019
Pros:
yes, but location difficult to findCons:
info that drop off location was inside of the parking structure for a large hotel7,6 Good
Nov 2018
Pros:
Car was nice, clean, and ran well.Cons:
That I was given a price of $330 for the week and when I went to turn it in I got blindsided by $500+.One location in Apple Valley
Most popular car type | Intermediate |
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