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One location in Allen
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10,0 Wonderful
Oct 2022
10,0 Wonderful
Apr 2018
Pros:
Drop off was very quick and easy6,4 Okay
Jan 2018
Cons:
The representative was not so helping.7,2 Good
Jul 2017
Pros:
I liked the car and the price that I paid for the rental.Cons:
When I pick up the car they told me that I could request a drop off service to take me back to my work, they even told me about the 5 miles radio policy , then the day I drop off the car I asked for it and they didn't want to take me back to my work place even after I reminded them about our previous conversation, I had to call an uber. My work it's a 4.5 miles, what I didn't like is that they just said they were busy a d dismiss me with out even try to help me.9,6 Wonderful
Mar 2017
Cons:
No shuttle service at drop off.2,0 Poor
Feb 2017
Pros:
Just the carCons:
That the charged me for adding a driver $26 for two days6 locations in Allen
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3,2 Poor
Jan 2019
Cons:
car smells like throw up4,8 Mediocre
Dec 2018
Pros:
Car was clean insideCons:
Car has some serious issues. Car wasn't good to drive, while you are driving it is pulling me aside. Felt vey uncomfortable and drive was unpleasant9,6 Wonderful
Apr 2017
Pros:
The main thing was the friendliness of the staff. They were very welcoming in a way that did not seem forced and were very helpful. I will definitely rent from them again.9,2 Wonderful
Apr 2017
Pros:
Service at the Plano, TX location was great, the manager was patient and helpful while I figured out what I wanted to do about coverage. The car was clean and very comfortable throughout the trip. I would definitely use enterprise again.5,6 Fair
Nov 2016
Cons:
Charged me more than what Kayak said4,0 Mediocre
Aug 2016
Cons:
The transmission seemed to be slipping the first and second gears. I was afraid that we weren't gonna make it back homeOne location in Allen
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6,4 Okay
Sep 2018
Pros:
Got what we asked for - a van, preferably the Chrysler Town and Country or Dodge Caravan (it was the Dodge). Vehicle was in okay shape and service was acceptable.Cons:
The rate changed from what was quoted ($444 for 6 days) to what we were charged ($648), both before tax. I have taken up this issue with Avis customer service. VERY disappointed in that.2,0 Poor
Jul 2018
Cons:
We reserved a 7 passenger mini van as we had 7 passengers plus luggage for a family trip. When we arrived we were told no minivans were available (ummm isn’t that the point of a reservation???). We were given an arcadia with a “third row” we had to find out when we went to load up it had 6 seat belts. Called 8 different times and finally was told they would trade us out for a 7 passenger Ford Flex. When we came back to exchange, we were told the flex was gone, but we could have a 7 passenger Chevy, which had enough seat belts and room for luggage... That would have been fine, but he went to ring it up and it had a recall, so wouldn’t let us have it. They also had 3 minivans on site they “couldn’t rent”. We ended up having to squish a 3rd person illegally in the backseat without a seatbelt and terrible ride experience. If you can not honor your rental, don’t take reservations. Completely unacceptable.10,0 Wonderful
Dec 2021
10,0 Wonderful
Oct 2021
2 locations in Allen
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2,0 Poor
Oct 2022
2,0 Poor
May 2021
Cons:
They didn’t have a car and I lost my flights as there was no single car in whole dallas area on my date.2,0 Poor
May 2021
Pros:
No car available.10,0 Wonderful
Oct 2018
Pros:
Everything2,8 Poor
Apr 2017
Cons:
Totally disappointed, the car was dirty with scratch marks. Have to drive to a different location to trade cars. Then the 2nd car was dirty too, had to use the wiper to clean off the wind shield before I could drive. It had $$ signs and numbers written on the windows and wind shield, that would not come off. Only had 1/2 of gas and agent didn't even know. Agents were unfriendly at both locations. Bad experience. My daughter rented a car from Advantage for the same period, she got a bigger, nicer, cleaner midsize car with less mileage and was less expensive. Will NOT rent from Hertz again.2,0 Poor
Dec 2022
6,0 Okay
Apr 2022
1,9 Poor
Sep 2021
8,0 Very Good
Jun 2021
Cons:
Inside of front window could have been cleanerMost popular car type | Intermediate |
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